Merchant Onboarding in India: A Simple Guide

MErchant Onboarding in india a simple guide

Merchant Onboarding in India: A Simple Guide

Many new businesses are rising and joining other businesses to increase their profit. The payments industry is also a growing business. The payments industry adopts efficient merchant onboarding practices to carefully onboard new merchants. It identifies good and bad merchants and quickly accepts only good ones in its system.

Onboarding is essential for any merchant acquirer and payment service provider. It allows you to get more secure transaction options, resulting in huge profits and growth for your business. Merchant onboarding practices also alert the company of fraudulent transactions.

Table of Contents

Merchant Onboarding Overview

Merchant Onboarding in India is a process that involves a payment industry that onboards a merchant or a vendor to their platform. In simple words, merchant onboarding is an activity through which new vendors or merchants are added to a specific payment gateway system. It verifies your business and helps you create an electronic profile for your business, including all essential details.

Merchant onboarding is significant as it helps payment service providers to detect fraud and ensure their reputation. Many PSPs organizations verify the business’s identity. This onboarding process must collect information about a new merchant using in-depth and accurate risk assessment to ensure seamless practices.

Many merchants who run online gaming or gambling platforms have a higher risk of being a fraud and have a criminal background. Checking the complete details about the merchants and their business requires more time and is tiresome. The PSPs must finish merchant onboarding quickly, so they don’t lose potential merchants. 

Merchant Onboarding Practices

Many payment service providers have automated onboarding processes, saving more time and money for both merchants and PSPs. Automation also enables seamless integration between the onboarding steps. Some merchant onboarding practices include:

● Merchant KYC Process

Performing a KYC procedure on the merchant ensures that the business exists and is currently operational. It also ensures that the account submission is authorized. This process involves the merchant providing a background verification, which may take some time to process.

However, speed up the KYC process thanks to the latest technology and advancements in digitization and automation. You can submit all the required documents for verification online instead of submitting their physical form. Automating the KYC process also saves manual work as most PSPs have API-based integrations that help merchants save time by directly submitting their applications to the PSP online platform.

● Prescreening

When a merchant applies for merchant onboarding, the acquirer conducts a pre-screening process. It is a quick process that ensures that merchants have everything in order. It helps PSP to detect and eliminate obvious fraudsters and scammers.

This process is the common first stage that many PSPs conduct. This process allows merchant and onboarding partners to get in touch and start the process from here.

● Business and Operational Model Analysis

The Merchant Onboarding Partner determines the level of risk when onboarding a merchant and performs the business and operational model analysis. It provides a simplified, transparent, and common view of any business. PSP uses this method to create strategies to effectively identify the type of organization. However, this practice is only done for high-risk merchants to avoid any.

● Web Content Analysis

This practice is another onboarding process that an onboarding partner conduct is web content analysis. During this process, the PSP looks at all the online content from their merchant website. They check their posts, videos, pages, and more to determine their online presence, weakness, strengths, and status. The onboarding partner team looks for the language used within a post and article.

● Merchant History Check

The onboarding partner closely examines the track record of your business and checks your personal credit history. This process involves the evaluation of an account of a merchant’s business. It ensures that the merchant has no red flags in their financial history and checks whether the business owner is a reliable borrower. Merchants must submit all their certifications and legal documentation to conduct their business to their onboarding partner.

● Credit Risk Underwriting

It is a process by which a lender checks an applicant’s creditworthiness. This process involves verifying the applicant’s assets, income, property details, and debt for approving a loan from a bank or lender. Credit risk underwriting helps in the merchant onboarding process as it allows PSP to decide whether an applicant is a trustworthy merchant or not.

● Information Security Compliance

A minimum set of the latest network security requirements ensures all transactions go smoothly. It is a part of the operational phase and protects the confidential data of the merchant. For example, if you are taking payments via the contactless method, your business will need information security compliance to secure the details of your customers. Once this practice is installed in your onboarding process, you can start accepting transactions via various contactless payment options from your customers. It will attract more customers to your business and increase your revenue.

Benefits of Merchant Onboarding in India

Here are the benefits of the Merchant Onboarding process in India:

What is Merchant Acquiring Business Products

Merchant-acquiring services are integral to the digital ecosystem that PSP provides to merchants. Some merchant-acquiring business products include BHIM Aadhaar Pay, Point of Sale, BHIM QR Code, and Internet Payment Gateway. These products allow you to accept payment from your customer much more quickly.

Merchant Risk Management

The Merchant Onboarding Partner uses appropriate countermeasures to determine the correct onboarding friction. Some companies like foreign exchange, online brokers, and gaming companies have a high risk of being a fraud or involved in money laundering.

The level of risk differs from merchant to merchant, and they must undergo different levels of due diligence checks. However, all merchants must undergo the standard verification set by the card network. Some standard verification includes KYC, KYCC, credit underwriting, and AML.

Merchant Monitoring

The onboarding partner also monitors their new merchant to ensure that they don’t change the nature of their business. The merchants must re-evaluate for risk if PSP experiences a sudden change in transaction amounts. Some merchant monitoring practices include spikes in activities, exceeding thresholds, Changes on the website like changes in links or products, and wrong media mentions.

Conclusion

Merchant onboarding plays a critical role in contributing to one’s revenue. You can also benefit from merchant onboarding practices. Start with submitting the merchant processing application (MPA). You can fill out this application online as it is much easier and faster than filling out the paper. The application contains all the information about the documents needed for the merchant acquiring services. Generally, the processing partner asks about these details, including banking, business, ownership, and more.

MIMOIQ has been providing excellent and fast merchant onboarding services to all types of businesses and helping them improve their online reputation and presence and attract more customers.

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

Top 10 Questions to Ask When Choosing the Right Payment Processing Software

blue

Top 10 Questions to Ask When Choosing the Right Payment Processing Software

Online transitions have become familiar, and the eCommerce industry has obtained an excellent boost due to the familiarity with online payments. A seller can now create a website to sell his goods and get paid through an online payment processing system. However, every online business should integrate a safe online processing system. Making sure payments are safe improves the customer experience and can help your business grow in the long run. While choosing the right payment processing software, online businesses may ask the following questions.

Table of Contents

#1. Is the payment processing software compatible with your currency?

The payment processing tools are registered in different countries. Most software developers register their tools in multiple countries, though some tools are dedicated to serving a particular country. So, you need to check the compatibility of the payment processing software with your trading currencies.

Customers from a particular country will not be able to pay for the products or services through your web store if the payment gateway does not support that country’s currency. Therefore, judging by the geo-location of your target audiences, you should choose a payment gateway system for your eCommerce platform.

Many businesses integrate multiple payment gateways to serve customers from different countries. Multiple payment gateways are also a good thing for the buyers’ currencies to receive money. Irrespective of the number of payment gateways you integrate with your online business, you must check the currency compatibility of those payment processing systems.

#2. Is the payment processing software PCI compliant?

While accepting online payment, a business is responsible for maintaining top-notch security for the buyer’s financial data. Therefore, you should choose the SaaS payment processing systems that come with PCI compliance. If you have not heard the term, PCI DSS stands for Payment Card Industry Data Security Standards.

In 2020, a report claimed that only 28% of online businesses in the USA had PCI compliance. The shocking revelation is that the number has been dropping in the last few years. If you choose payment processing systems that aren’t PCI compliant, you might break security rules. As a result, the financial data of customers will not remain safe.

The best way to see if a payment processing system is PCI-compliant is to look at how it encrypts data. Tokenization is a standard way to encrypt data that takes out credit card information to add an extra layer of security. Such payment gateways are PCI-compliant payment processing gateways.

#3. What should the business expect after onboarding?

Every payment solution is unique, and the onboarding experience varies from one provider to another. A more rapid and seamless onboarding process is critical for a positive customer experience. While choosing a payment gateway, eCommerce businesses should keep the following things in mind.

#4. Does the payment processing software accept multiple payment modes?

A reliable and professional SaaS payment processing service in India should offer a payment gateway that works with more than one payment method. In India, debit and credit card payments are popular, though UPI payments have also become convenient for buyers.

Besides these conventional payment options, the payment gateway should support digital wallet payment, internet banking, pay-later features, and many more. Featuring multiple payment gateways, it attracts more buyers to an online store.

Still, the payment processing system is a key part of keeping customers returning to an online business.

#5. What Is the Cost of Payment Processing Software?

Nowadays, merchants can find multiple payment processing systems to integrate into their online stores. But the price of a tool for processing payments depends on its features, security, and other factors. Since the market has become competitive, most SaaS payment processing companies offer low-budget deals to their customers.

However, it is still crucial for merchants to check the cost and features before choosing a payment gateway. You can check out multiple software packages and judge which one is the most cost-effective one for your business. Typically, the payment processing gateways come with a monthly package cost. In a few cases, they have fees for particular payment methods.

#6. Can You Customize the Payment Processing Software?

Every business is different, so owners need customized software as a service (SaaS) to keep track of all their tasks. So, it would help to look for a customizable payment processing tool for your online store

Customizable tools help businesses add or delete payment processing gateways according to their requirements. For example, some businesses want to offer a “pay later” option to buyers to lure more buyers. This payment option increases the conversion rate because it makes it easier for buyers to buy and pay for a product later

Some businesses receive a good number of buyers from a specific country. In such cases, the sellers want to offer currency compatibility to such buyers.

#7. Will You Be Able to Switch Providers Quickly?

While choosing payment processing software, eCommerce businesses seek long-term cooperation with the service provider. However, it does not happen that way in a few cases, and online businesses are looking for a better option.

You can easily find better options due to the availability of multiple payment processing gateways. However, migration from one service to another can be a daunting task. Businesses do not want to lose customers due to technical hiccups during the migration.

Before choosing a payment processing system, you should look at the terms and conditions for migration. It will help you to migrate easily if such a requirement arises.

#8. Does the company offer dedicated customer support?

Profound and dedicated customer support is essential for choosing the right SaaS payment solution. If a company doesn’t have good technical support, it could be challenging for eCommerce merchants to work with them in the future.

Nobody likes losing customers due to technical glitches on the payment gateway. Moreover, frequent glitches on the payment gateway are unsuitable for your business reputation. Effortless customer support is essential to deal with such technical glitches.

#9. What Is the Company’s Expertise in Fraud Management?

SaaS fraud management for SaaS payment processing is essential to protect customers from financial fraud. People lose money due to fraud, and gaining back the trust of such people becomes difficult. It is difficult to bring back a buyer once you have lost him. Therefore, you must have a payment gateway system with an efficient fraud management mechanism.

#10. Is the payment processing software tax-compliant?

The payment processing software should be tax-compliant to reduce your hassles in dealing with taxes. The payment gateway should add GST for domestic and international transactions. At the same time, it must include additional transactional fees for international payments. Choosing such a payment processing tool reduces hassles for small-scale eCommerce stores.

Conclusion

So, these are the questions you should ask before choosing the SaaS payment processing provider in India. Finding reliable payment processing software can improve the conversion rate of your business. At the same time, it enhances the momentum of customer retention by making things easier for them.

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

Why Do You Need to Use Field Service Smart Forms?

Business guide

Why Do You Need to Use Field Service Smart Forms?

Field Service Smart Forms are the new and efficient way to edit non-spatial information regarding GIS features. Many field service organizations undergo digital transformation after realizing its importance. It provides high-accuracy GPS collection and location tracking.

In this article, you will learn the significance and benefits of field service innovative forms for a field service organization. However, start with the basics of smart forms to better understand their needs.

Table of Contents

What are field service smart forms?

Field Service Smart Forms are an essential feature of field service management software. The FSM designs smart forms for mobile devices so field technicians can use them more easily. It helps field technicians deliver better services.

The field service organization uses it to track their field technician’s work. They also use it for customer interactions, recording or initiating work orders, and collecting data on appointments.

Organizations use the software depending on their needs. Most FSM software features include offline mode, dispatching, and document scanning. It can also automate sending of forms, photos, and sketches.

How do smart forms work?

The FSM software developed the smart forms based upon existing, published web feature layers. The form is stored in the technician device’s map instead of creating another item.

The Smart Forms app designs dynamic smart forms and management tools. It is used to create guidelines and documentation for the service execution. The app offers a flexible, robust design interface. Its interface allows designers to assemble smart forms according to the field service organization’s needs.

The Smartforms app designer built it to make your organization more efficient. You can easily copy templates when you need adjustments for a new situation. It instantly changes its status so that you and your field service technician have up-to-date information.

How does it resolve the top challenges in the field service industry?

A field service organization faces many obstacles when not utilizing the Field Service Smart Forms. You may also face these challenges if you don’t use the field service smart forms app, including:

Smart forms are solutions to all the above issues that a field service organization has to deal with.

What are the benefits of field service smart forms?

  • Improved workflow

    It helps the field team complete their tasks quickly without having to print paper forms. It also eliminates the traditional way of filling papers, scanning, and entering data

  • Track with analytics

    Smart forms furnish the analytical engine with proper live data without any errors. An organization can use it to gather data on the status of the consolidated customer profile and machines under annual maintenance contracts. Organizations can make data-driven decisions and improve their track record of performance with this relevant data.

  • Mobile agility

    In today's world, everyone can easily access a mobile phone. Field techs using a field service smart form on their mobile phone help them increase their agility and efficiency while in the field. Consider software built for today's devices, including tablets, smartphones, and laptops.

  • Adoption

    Organizations that are looking for digital transformation can use this software. It provides field service organizations with a robust and easy-to-deploy and adopts technology. It is easy to use, drag, and suitable for intuitive workflows.

  • Higher control and visibility

    Field Service Smart Forms provide organizations with a high level of control and visibility. It helps your field service organization when working with a blended workforce.

  • Increase customer feedback

    Nowadays, customers have great expectations of the services and businesses they choose. Field service organizations are also working to make their business more beneficial for their customers. However, they will need their customers' reviews and feedback to do so. Field service smart forms have feedback and online survey functionalities. It can help you get your customers' opinions, which will help you improve your services. It also helps with your business's revenue.

  • Auto-capture of the required information

    It ensures that field service organizations get relevant information in convenient ways. Smart form designers create software that allows the setter to program certain fields to gather data automatically. It may extract data from various repositories or read from IoT sensors. It will enable field service agents to access the latest and most comprehensive data without much effort and time

  • Acquiring customer details

    It captures updated customer details easily. Field service support agents can access these customers' information, like their social media accounts, during a chat. However, the smart form is the best source to get up-to-date information about the customer. Consider a brief form since most customers will drive away when seeing a lengthy form.

  • Better response

    Field technicians find filling out a form much easier. It also motivates them to get started. The need to fill up a smart form prompts you to do the needful

  • Easy capture of information

    The main benefit of smart forms is that they capture information in a structured manner. It also allows field service technicians to collect secure, intuitive, and straightforward data. The form setter may use different fields to capture the necessary data, causing each field to be assigned a specific format or range.

  • Improved collaborative capabilities

    It increases the collaborative power of the data, meaning it helps field service distribute the forms. It enables you to share information for required tasks. It contains structured data that professionals verify to ensure it is relevant and free of error. They remove any form part that may lead to confusion and misunderstanding.

  • Regulatory compliance

    The form allows field service organization authorities to capture the necessary information in the prescribed style and manner. It helps keep track of statutory obligations like regulatory filing. The back-end system automatically creates a report from the form particulars.

What are the things needed in a sound field service smart form software?

When creating a field service smart form software for your organization, you should consider some of its capabilities and features.

Data collection capabilities

Many field technicians face the problem of not having accurate and real-time data to finish their jobs. Technicians will need an easy method of data collection. You should ensure that the data is accessible to all other stakeholders within your organization.

Suitable for field service organizations

When looking for smart form software, ensure it is perfect for your field service organization. It would help if you avoided vendors that don’t have enough experience working with field service organizations. 

You should also avoid those vendors that require you to modify the form of input slightly. Use only smart form software that is designed especially for field service use.

Part of an integrated solution

Having a field service smart form as an integrated field service management solution has many benefits. Its features help field technicians use other features in one app. Create software that is a part of unified, holistic, and integrated solutions. It allows field technicians to quickly complete their job without opening another program.

Adaption of smart forms

It would be best to consider software that dynamically changes according to user inputs. It helps your organization with other tasks, including workflow and diagnosis analysis

Intuitive interface and easy deployment.

Consider software that is integrated with existing systems and easy to deploy. The feature of intuitive interfaces will help new field technicians learn about software quickly. However, avoid investing in software that has too complex an interface.

In Conclusion

Partner with an excellent field service management software solutions provider. It will help you evaluate the right software.

MIMOIQ offers exemplary field service smart form software solutions for your organization. With this software, you can digitally transform your field service organization.

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

Guide for Understanding Field Service Management

Guide for understanding

Guide for Understanding Field Service Management

This guide helps you fully understand field service management. This guide also answers commonly asked questions related to it.

Field Service Overview

Field Service Management (FSM) is a complex system that coordinates with field service operations. It manages the company’s resources, such as work activities and employees. This system includes managing worker activity and ensuring driver safety. It also aids in integrating the management of other activities, including billing, inventory, and accounting. Companies with requirements to manage repairs of systems or equipment and installation services use FSM. It helps companies with field service management via cloud-based software.

Table of Contents

Activities Involved in Field Service Management

Field service involves many activities in the field instead of on company property. The first is scheduling activities, including service appointments and completion timelines. It is known as “field service scheduling.” 

It manages dispatch activities, such as coordinating dispatch. It is known as field service dispatch management, and work order management, including assigning and tracking services. It is also involved in its activities.  

It also manages field service contract management, including contracts with the customers. It helps ensure companies get service-level agreements. This process is known as “field service contract management.” 

It also ensures the flow of inventory management. This process includes keeping track of supplies and parts.

It also records the transferred, consumed or adjusted products. It is known as inventory management. 

Components of Field Service Management

Field service management typically involves dispatching contractors to a client’s location. They dispatch them to repair or install the company’s equipment. The function of a field service manager is to track a company’s field resources. They help companies to provide skilled and specialized services to their clients.  

Advantages of Field Service Management

A company needs effective field service management solutions to manage its resources. 

The advantages of field service management include: 

  • Reducing mean time to repair

    It assigns the right technician to a suitable job. It helps improve first-time fix rates. If the technician has a suitable date at the right time, they can offer quick repairs to the clients.

  • Increasing uptime

    It identifies necessary repairs at an early stage in the asset lifecycle. It helps companies reduce downtime and offers high levels of performance.

  • Lowering field service cost

    It uses insights and data to finish the maintenance task on time. It also virtually offers tasks.

  • Authorize field service technicians

    It provides technicians with mobile capabilities and remote assistance. It helps technicians stay safe, troubleshoot, and finish tasks more efficiently.

  • Boost customer satisfaction

    It helps the company know the satisfaction level of its customers. It allows them to know whether the technicians are meeting customers' expectations. Quickly responding to customers' concerns and unexpected delays helps increase their satisfaction.

The Future of Field Service Management

Many businesses understand the need for field service operations. They also know the significance of its development. In the future, you will find more features that improve its efficiency. Many businesses empower the right field service technician. It helps them to offer their service anywhere, anytime, and on any cloud. 

IoT field service

The Internet of Things (IoT) devices obtain predictive maintenance based on data. Augmented reality (AR) helps in developing powerful troubleshooting. It will help to limit maintenance on assets. 

AI in Field Service Management

AI is everywhere in developing systems. It will help technicians reduce their workload.  

It will augment the training and skills required for technicians. It will also increase the ability of companies to analyze large amounts of data. 

Field service automation

It is estimated that AI-based robotic optimization will be helpful. It will help dispatchers to improve their field resource quality. It will also help them do better at troubleshooting. 

Cloud field service management

A hybrid cloud will help connect data across an organization and its customers. It will also deliver data to the partnerships via an integrated platform.

What are Field Service Management Industry Applications?

  • Manufacturing

    It dispatched the technicians to prevent the repair of equipment under warranty. It uses predictive maintenance for various equipment, including; electronics and consumer products. It also offers its services for aerospace, automotive, and industrial products.

  • Energy and utilities

    The energy and utility industries use technicians to schedule time-sensitive work orders. They will need to consider geospatial information from remote assets. It helps technicians with complex crew organizing tasks.

  • Transportation

    Service technicians need access to information about inventory and assets in the transportation industry. It helps them to maintain road and air traffic operations. Some information is necessary, including driver logs, fuel management, and spare parts.

  • Oil and gas

    These industries focus on safer and more reliable operations. Companies can reduce costs by streamlining field service maintenance performance.

Types of Field Service Management Software

Field Service Management (FSM) software aids organizations in managing their resources. Managers and technicians use this software to automate scheduling. They also use it to process job orders and dispatch. It also helps in keeping a record of the services. Your business can also use this software to track the collected payment details. You can also manage customer service contracts.

There are 3 types of field service management software that you can use according to your business requirements.

Enterprise asset management software

It is also known as EAM software. It helps organizations maintain and monitor their operational equipment. You can use it to control operational assets on or off-premises. This software features AI-powered remote monitoring. It helps managers to maximize the use of assets. It helps increase uptime and lower operational costs. 

Inventory management system

This system offers a view of the maintenance, repair, and operations (MRO) inventory performance. A company uses this software to optimize its MRO inventory. It helps in reordering the levels for each stocked product. It also helps reduce work and aid in delivering optimized recommendations for the list. 

Mobile field service management software

This software offers cloud and mobile capabilities. It helps companies improve their communication. It provides your business with real-time communication. This software allows you to connect with technicians to transfer necessary details while doing their job. 

Mobile capabilities allow field service technicians to capture equipment images on their devices. It helps them quickly access data and find the cause of problems. Some software works with AR and AI capabilities to evolve their software.

What are the challenges that field service management faces?

There are many problems a maintenance technician leader faces. Some include the inability to attract and retain talent and the lack of technology for field service. However, the software automates specific tasks to lower the stress on the crew. The software must also provide capabilities that boost knowledge transfer and help field technicians.  

According to mobile service technicians, they encounter problems such as miscommunication about job tasks and scheduling conflicts. They also find it difficult to obtain essential data and make return trips.

Many companies recommend the main system CMMS capabilities on tablets and phones. The system must involve these features, such as GIS-location data and asset maintenance histories. It also needs the analysis of work order information and real-time communication. Other companies suggest having integrated, cohesive, end-to-end solutions to run your business smoothly.

FAQs

What to consider before reviewing FSM options?

Before choosing the FSM options, learn about the company’s experience and reputation. You should also check how many good quality companies are using their software.  

Who uses FSM software?

Field service operations are essential in almost every industry. Some companies that use it include plumbing service companies, cleaning industries, and HVAC service businesses. Electrical contractors and telecom also use this software.  

What is essential in the field service industry?

Field service management is essential for the industry since it resolves these issues: 

What do you require from field service management software?

You will need these FMS software features as a business owner. 

Conclusion

MIMOIQ is the leading company that offers last-mile delivery and excellent field service management solutions across India. Grow your business by managing all the resources in Field Service activities via field service management software.

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

Transforming the Field Service Business Model with Field Force Management Software

Field Force Management Software

Transforming the Field Service Business Model with Field Force Management Software

Your website and products may offer better customer service, but the real service test happens when your personnel is on-field. The first personal interaction with a consumer happens when they purchase your product. Businesses must maximize this touchpoint to boost client retention and foster brand loyalty in today’s world of growing impatience.

Field executives are starting to understand this. According to Gartner, customer satisfaction will increase from about 50% today to 70% of firms by 2020 as the main advantage of integrating field service management. However, they must modify their current service models to please clients and remain responsive to their needs. The field service business model should be appealing enough and is essential for enhancing client loyalty and trust in all areas, from repairs to preventative maintenance. 80% of decision-makers believe that field service is essential to their entire strategy, and 75% believe it drives revenue. Although there are some effective measures, using technology can be long-term, especially with the arrival of AI, IoT, geolocation, and others.

This article presents you with practices adopted by the field service industry as a part of the modern field service business model.

Table of Contents

Top New Technology Adoption for Field Service Business Model

Adopting AI and VR Technologies

Today, remote service is a successful business strategy. Over the years, two things have contributed to this: the growth of high-speed internet. The introduction of 5G networks will further simplify remote service. Second, the development of virtual reality (VR) and augmented reality (AR) technologies.

The client and the company both benefit from remote service and self-service. It decreases downtime, saves money, and eliminates the inconveniences and delays associated with an agent traveling to the client’s location. Remote working makes it possible to provide contactless service during pandemics. Integrating AR, VR, and CRM suites with the field service software are best for remote service to function.

Improved Inventory and Field Visibility

Select a software program that enables real-time communication between your technicians’ mobile devices and your CRM, ERP, and inventories. These are already present in the workplace knowledge base. Let them help your field service effectively address the client and provide service without taking too long. The mobile devices of the technicians can also record services in real time. They may quickly complete orders through digital signatures and get to their next task.

Using Predictive Maintenance

Predictive maintenance is one service widely used in the service business, improving customer experience and retention rates. But the question here is: where does the data come from?

IoT is the answer to this. By using an IoT tool, you can monitor the equipment. These IoT-connected gadgets and sensors continuously gather data about the machinery and can notify the field service company when maintenance or repairs are required. Field service companies can reduce unplanned downtime or service delays while the device or equipment system is still functional by proactively monitoring their clients’ equipment through IoT.

IoT technology implementation can boost revenue for field service companies. An IoT gadget, for instance, can transmit vital real-time data to field workers so they can accurately determine what is required. It enhances workflow, preparation, and efficiency.

Involving Digital Transformation in the Field Service Industry

Technology is constantly changing. Digital transformation is driven by forward-thinking field service businesses to provide business continuity and lower risks. The pandemic has expedited such plans. Paper inspection forms and digital whiteboards for scheduling are outdated manual processes. Mobile-integrated field service platforms are already the norm. Businesses yet to adopt mobility and the cloud will soon go out of business.

Savvy businesses have already embraced the newest generation of technology. They use machine learning algorithms to automate dispatching, scheduling, and other crucial activities. As rivals catch up and technology becomes standard, clever businesses prepare to innovate. Such innovation aims to stand out and give customers better value.

Transforming Field Service into Responsive Enterprise

In the demanding field service industry, only a responsive organization succeeds. Growing customer awareness and intense rivalry tip the scales in their favor. As a part of the field service business model, companies must always put the consumer first if they want to survive. They must be proactive in soliciting client input to achieve this. Smart businesses incorporate customer feedback into their primary company processes and strategies. They start gathering feedback and suggestions shortly after the work is finished. Through social listening and other methods, they also get feedback from customers.

Effective managers adjust operations and take other proactive measures based on reliable input. Additionally, they alter the structure as necessary, considering the consumer’s comfort, tastes, and desires. Customer expectations are made obvious when feedback is recorded in the CRM, which boosts engagement.

Training and Listening to Field Service Team

Your field service business shouldn’t limit digitization but should go beyond technological advancements. All employees should participate in the process, representing a significant shift in business culture that focuses entirely on the client in all tasks. Their participation in the initiative is crucial to its success. Employees should have a voice in meetings and project work committees, receive comprehensive training on the new tools, and have their suggestions for improvement is essential.

Changing Priorities

Besides digital transformation, field service companies’ top goal is to shift with time. Enterprises during 2020 were majorly concentrated on enabling reliable communications. They also tried giving field agents the appropriate digital tools to do their work without going to the office. However, the COVID-19 pandemic has made safety a priority. Businesses use technology to manage their field forces safely and securely. For instance, biosecurity guidelines are included in inspection forms.

Businesses that do not adopt biosecurity measures risk losing both clients and staff. Similar to this, contactless services that reduce physical closeness include those that provide customer support via video calls and phone support.

Analyzing and Collecting Customer Feedback

As a part of the field service business model, considering your customers’ ideas and input is essential if you want to provide them with the highest quality service possible. The ability to record customer feedback on the service received from the same mobile device is now possible, thanks to technology. This information is beneficial and can be researched thoroughly to help the service be improved over time.

The more contemporary CRM solutions, which gather comments about your business on social networks from customers and the general public and utilize cutting-edge social listening technology and emotional analysis to analyze them, are additional tools of interest for monitoring customer feedback.

Personalization of the Service

Customer happiness is directly related to the profit of service businesses. Providing a personalized experience is one of the key factors influencing consumer happiness. Smart organizations use analytics to discover client preferences and promote personalization. Personalization, however, extends beyond giving specialized advice and assistance. Field agents deal directly with clients; therefore, training technicians in soft skills will improve their ability. The professionals are still in the best position to determine the demands and preferences of customers.

The best solution is to integrate field service data with customer requirements, which will help to obtain real-time, current information on client engagement and sentiments.

Conclusion

MIMOIQ, with its Field Force Management Software, makes it easier for service companies like yours to become digitally enabled. Get in touch with us to Scale up your field service business model. Our experts will examine your situation and demonstrate how to succeed in this transformation process. We work closely with the organization to customer field service operations for better field service.

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

How to get Rental Verification?

How to get Rental Verification finall

How to get Rental Verification?

If you own a property and want to rent it out for extra income, understanding the process of rental verification is vital. The hazards associated with less-than-ideal tenants, such as late rent payments, property damage, or any other problem, can be significantly decreased by doing a tenant screening.

Landlords must understand how the rental verification procedure works. It’s also essential to know how to do tenant verification, especially if you’re new to the world of rental property ownership. However, few feel that a landlord can refuse rental verification. The answer is no. This is because it is an essential part of hiring a tenant legally.

Rental agreements typically go well for both parties. You wouldn’t anticipate one of your tenants making the news for the wrong reasons, such as dealing narcotics, providing shelter to terrorists, or collaborating with mafia bosses. But people can be unexpected and even criminal at times.

The negligent type who never pays the rent on time or the out-of-control alcoholic noisemaker who parties on into the wee hours whenever he gets the chance are just a few problematic renters that landlords frequently deal with. To avoid this situation, it is important to undertake rental verification.

This article provides insight into the rental verification process and other aspects to consider.

Table of Contents

What is Rental Verification?

Verifying a rental or a tenant is crucial since it provides landlords with a summary of a potential tenant’s history. Verification is carried out by doing background checks in different ways, including online, over the phone, or by email, to learn more about the applicant’s past with rent and money. The verification procedure allows the landlord to verify the integrity of the information supplied in the application.

The verification procedure typically takes between 48 and 72 hours to complete, though actual processing timeframes can vary. The process could take longer if the landlord has received several applications for the same property.

Some practical steps to complete the Rental Verification Process:

Authenticity

Verify the accuracy of the information provided by your potential tenant first. People can lie about nearly anything; let’s face it, especially if there’s a good chance they won’t be accepted based on merit. If you avoid performing certain processes, there is a high risk of renting the wrong person.

Always use a government-issued ID card to verify the applicant’s identity. It could be anything from a driver’s license, passport, or social security card issued by the state. After confirming their identity, you can verify the remaining details listed on their rental application.

Employment Verification

The tenant’s job status is the second most important thing to consider. Renters are required to disclose information about their employment. Your duty as the landlord is to verify that the information is accurate, particularly regarding the employer and income information.

The job’s permanent or temporary status should be one of the deciding elements you consider while verifying a rental. A constant source of income and proof that the applicant would have the ability to pay rent on time are more likely to be indicated by a permanent job.

In the standard rental process, the renter gives contact information to employers to get employment verification done. You can use that information to contact the listed employers or inquire if the information is accurate.

However, you will need to examine the tax return for self-employed renters. However, if a candidate hesitates to disclose their employment details, you should disregard their application and go on to the next.

Checking out the Income

Under the rental verification form, the landlord needs to get all the information about the income. There are cases where the landlord has to consider evicting the tenant for failing to pay the rent. Examine the tenant’s income to help resolve this problem at the outset. Ensure that renters have a sufficient monthly income to cover their rent on time every month. Most landlords like to ensure that a prospective tenant’s gross monthly income is at least thrice the monthly rent amount.

If you feel like getting more details, request further income documentation from a rental applicant. You can check for the following options: requesting bank statements, tax returns, or pay stubs from prospective tenants. By exercising this extra prudence up front, you can lessen the likelihood that you will need to remove the tenant down the road.

Check the Rental History

One of the major concerns of any landlord is how the tenant will take care of the property. There are cases where tenants end up damaging the property. No landlord would rent the property to a person with a negative history of damaging the property. The landlord is put under an unfair financial burden as a result.

The best way to confirm a renter’s history is to get in touch with their former landlords and find out how they got along with them as tenants. The prior landlord will surely mention it if a former tenant neglected the property.

Tenant Verification Process

The tenant verification process is carried out in two stages :

  • Tenant Background Check and Verification
  • Tenant Police Verification

Let us check in detail

Tenant Background Check and Verification

As mentioned above, the tenant verification process is about examining the renter’s past performance and ability to pay rent.

This is a comprehensive list of things to have on hand for tenant background checks.

Tenant Police Verification

The Tenant Police Verification process is now compulsory in the majority of the city.

The Process of Doing Tenant Verification Online

If you prefer going through an online verification process, below are the steps:

You can check the application’s approval status on the online tenant verification once it has been filed.

Conclusion

It is crucial to perform the proper rental verification process to get the right renter. Remember that no screening technique is error-free. But most of the advice we give will assist you in spotting warning signs, should there be any. To prevent any concerns later, it is best to connect with professionals who will do the job perfectly, and MIMOIQ is the leading company. It offers a rental verification service, under which you will get a complete background check and other vital information.

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

How Does Field Service Software Builds Your Appliance Repair Business Strong?

Field service managemeent software

How Does Field Service Software Builds Your Appliance Repair Business Strong?

Appliance repair business owners can increase income by up to 95% by increasing client retention by 5%. Therefore, rather than scouring the globe for new clients, business owners would be wise to consider increasing the lifetime value of current clients to increase revenue. When it comes to finding a new client for your newly started repair business, it can cost five times as much. As a result, it is vital to invest in dedicated appliance repair software solutions that can increase the overall appliance repair business solution.

Table of Contents

What Is Field Service Software?

Field repair service management software allows managers to install, maintain, or repair equipment and systems and send employees or contractors to a site outside the company’s facilities. The manager handling the field service software can keep track of the organization’s field resources and smooth functioning.

Activities Involved In Field Service Management

How Can Field Service Management Software Help Businesses?

There are crucial benefits to using field service management for your repair service business. Some of these are:

Helps In Smart Dispatching And Resource Utilization.

It is pretty challenging to assign work for your newly commenced appliance repair business without making the best use of field service management software. Complete dependability in your company is essential for the success of any field service. However, improper scheduling could cost your organization repeat revenue and new client referrals. Thanks to the best cloud-based appliance repair scheduling software, your business will never assign the wrong onsite technician. The best part of using this software is that you will be able to know about the location and have access to all the information you need regarding the whereabouts of your technicians, the upcoming work, etc.

Allows Handling Digital Inventory Management

Your field service company must have the necessary stock to complete appliance repairs quickly. You risk losing a customer’s loyalty if those components aren’t readily available. You can better comprehend items and when to make additional arrangements by keeping an eye on your inventory. With the aid of appliance repair business software, you may digitally save the details of your appliance equipment, allowing you to employ your stocks over an extended period while conserving time and managing costs.

Simplifying Invoices And Automatic Payment

It can be cumbersome for your appliance repair business to keep daily track of invoices and payments. Software for scheduling appliance repairs saves all of your billing information in one place and replaces easily lost paper records.

In addition to making money collection more superficial, it also helps empower you to write invoices quickly and grants you the flexibility to adjust your bills as needed.

Technician Scheduling Visibility

On the job site, technicians will, at last, be able to obtain client signatures and generate invoices. A tablet or a mobile phone lets you view and update customer records—it aids in lowering data entry and disagreements in the back office.

Making The Best Use Of Field Service Resources

The work order management software enhances appliance repair service income by optimizing the overall field service resources with a reliable appliance repair software system. It includes allocating general appliance repair jobs to technicians right through the software and allowing a dispatcher to use a drag-and-drop “Click To Dispatch Console.”

A high-quality solution is delivered in the cloud to guarantee appliance repair specialists get complete access to their work histories, warranties, and other crucial installation data.

Take Your Staff Efficiency Level To The Top Level

A perfect appliance repair solution enables you to quickly find team members who are accessible and can deliver job details, GPS directions, customer information, and specific customer notes to the team members as they operate in the field. Using an effective appliance repair scheduling tool may save time and streamline communication.

Real-Time Tracking Feature And Account Tracking

One of the significant benefits of using an appliance repair software solution is that it allows you to track the overall work completely. It is simpler for the repair team to view task status and create estimates and invoices with job charges. Your appliance repair field technicians must have a proper workflow. It is simple for the repair technicians to access their schedule, keep track of customer histories and service manuals, and do other tasks by giving them mobile access.

Some Of The Key Features Of The Appliance Repair Software Solution

  • Mobile Field Service Competences

    Field technicians with mobile field service capabilities are frequently on the go due to their job roles. Choose a mobile-friendly appliance repair scheduling program to provide your technicians with all the necessary task data. It comprises forms, work orders, equipment details, part inventories, etc. It also includes customer location and history information.

  • Integrated Field Service Management Solution

    Looking for appliance repair scheduling software integrated with a field service management solution is vital. The scheduling software will occasionally need to communicate with other parts of a management solution, so you should ensure that it is prepared for successful integration.

  • The software works with major appliance brands

    To guarantee quick repair times, technicians must be familiar with the particular appliances; the finest appliance scheduling software must cooperate with major appliance brands. You also need to check if the software communicates with other programs offering real-time data on parts inventories, particulars of appliances from popular brands, etc.

According to the customer portal, customers have high standards for the technology they utilize: It is vital to impress your customer with the best scheduling software for appliance repairs. For self-service interaction, look for software that offers a customer portal: Utilizability, in-the-moment task status updates, maintenance tech addresses, and other features. The best is to increase client retention and happiness by giving the customer some measure of visibility and control.

Different Fields To Use Field Service Management Software

Manufacturing

In many industries, including automotive, electronics, industrial products, consumer items, etc., technicians need predictive maintenance and repair tools covered by a warranty.

Transportation

Transportation Service personnel need access to information regarding assets and inventory, including fuel management, spare parts, bay schedules, and other information for maintaining rail, road, and air traffic.

Utilities and Energy

Technicians must accommodate sophisticated crew scheduling for high volume and time-sensitive work orders while taking geographic information from remote assets into account.

What is the Future of Field Service Management Software?

The demand for work order management software is on the rise, thanks to the adoption of automation. The connected technician will get the empowerment experience while working in service management and has a bright future.

Field service technicians will take advantage of solutions that give them important information from IoT devices about the use of service equipment. With the help of automation and AI support, technicians can work on their overall productivity. Customers will also benefit from having access to cloud-based digital services. These technologies will keep revolutionizing field service management in the future.

Bottom Line

Investing in the correct software can be challenging if you want to strengthen your company’s appliance repair field services in today’s competitive industry. The field service management software from MIMOIQ exceeds the critical assessment criteria and enhances the service experience for your appliance customers. The appliance repair software solution will manage all field service jobs, streamline scheduling, correctly track staff hours, and keep everything moving quickly.

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

What Does the Future of Last-Mile Delivery Look Like?

Last Mile Delivery

What Does the Future of Last-Mile Delivery Look Like?

According to Redseer, the GDP share of India’s global road logistics is about 8%, and by 2024, market analysts predict earnings to reach $6 billion.

But economical and environmentally friendly options must be developed, since “last mile” delivery – which accounts for 20 percent of the chain’s overall costs – is the most costly.

When you move closer to the final client, the unit transport expenses are frequently the highest, even if the initial few kilometers are properly regulated. Since the unit cost of transportation rises as the product approaches its destination, the last mile is when it reaches its highest level.

The harsh reality is that the last kilometer is the most expensive. It accounts for around 20% of the nation’s traffic, 30% of the road system, and 25% of greenhouse gas emissions.

Table of Contents

Quick and demanding E-commerce

Because delivery and online purchases, which currently account for 80% of the number of goods shipped, are synonymous with e-commerce. And for newcomers to the industry, this is one of the major problems. Particularly now that express (delivery in 24/48 hours) is solidifying its position as a genuine selling factor and is virtually a norm.

Many measures are now being implemented to reduce the detrimental effects of this last mile. Therefore, it is essential to implement efficient and innovative solutions.

Increase in the number of packages to be delivered

It is now a fact that consumer habits and purchasing patterns are evolving. Consumers are placing more low-volume orders due to the growth of online commerce and their desire for immediate gratification. With more and more packages needing to be delivered to end users, this new phenomenon is boosting the flow of commodities.

This is the first challenge of the last mile for logisticians! Food deliveries are no exception. Consumers avoid going to supermarkets on busy days and regularly order their groceries online. Orders are usually processed during the week for home delivery in a few days or even hours.

25% of the CO2 emissions in urban areas

The utilization of carriers’ information systems and the reception capabilities of relay stations resulted in an average delivery of ten tonnes of products and 100 packages per day, serving 80% of the population.

They are unquestionably advantageous economically since this approach restricts the number of stops that deliverers may make (15 stops on average) for pick according to Ifop, relay stations are the primary distribution method for 50% of Internet subscribers. The last mile has probably changed more over the past three years than it has over the preceding three decades put together.

At a time when reducing greenhouse gases is a topic of increasing discussion, freight transport accounts for 25% of CO2 emissions in the city, especially in urban areas will continue, along with the introduction of new models, in the years to come. Consumers are giving more and more weight to the ethical approach of retailers in the context of global warming. This is why retail businesses, who contribute significantly to harmful emissions in cities, are now focusing on improving their environmental footprint.

Freight pooling

In order to meet customer demand, market volatility will continue to be a concern for shippers and carriers. In order to secure speedier delivery of their goods, shippers with less-than-truckload-size cargoes pay for full truckload (FTL) service, which results in inefficient use of space and money. As a result, there are more delivery vehicles, their routes are longer, and more stops are made.

Shipping companies must prepare for lower volumes of orders that fall into the volume LTL range and assess pricing depending on the amount of truck capacity they require. Between these two factors, there is frequently a wide gap, which is where pooling comes into play.

This is especially true given that e-commerce expansion has led to an increase in delivery and a decrease in package size. For carriers with loads that fall between FTL and LTL, consolidating saves unused space in trucks by packing them with freight from other shippers. One of the greatest advantages of all is still unaddressed, and that is cost savings.

A promising development

The number of plots will keep growing at a pace of 20 percent yearly. It will be necessary to find solutions to stop the last mile from becoming a catastrophe for the environment. E-commerce will grow, but so will the fragmented in-store deliveries and hybrid forms of product flow brought about by omnichannel logic.

Flows will keep accelerating. Although currently small, the D-Day segment – order in the morning, delivery in the evening – will likely account for 20 to 25 percent of the market.

As just-in-time deliveries (ship-from-store) grow more common, stores will become the primary urban logistics network locations. Due to the fact that the last mile’s value is primarily commercial, its cost will keep decreasing.

The race only finishes on the road

To reduce air pollution, several programs during the previous years have tended to promote less polluting forms of transportation. However, trains, air, and rivers are manifestly useless for direct delivery to shops or individuals. As a result, home delivery has emerged as an extremely optimistic market for road transportation.

Electric & E-commerce

However, this pooling, which is based on standardized, open, and shared technologies has benefits: the fact that it also makes it conceivable to enhance cohabitation with neighbors by significantly lowering the number of deliveries and the ensuing issues.

These factors are growing urbanization, which will result in half of the world’s population living in cities by the end of the century, and the growth of e-commerce, which fragments deliveries.

And a different business model must prevail in order to minimize the additional cost by sharing its platforms and the usage of trucking services with others in order to reduce expenses.  In all instances, preference should be given to electric cars (or non-polluting vehicles), the pooling of delivery means, and the socio-economic expenses paid by cities (air pollution, noise, and congestion).

India's last-mile and e-commerce growth

India’s delivery environment has undergone a great deal of change during the last few decades. A new delivery industry, the last-mile delivery ecosystem, has emerged in response to the growing demand for local goods and an unanticipated increase in last-mile delivery.

The last-mile delivery industry in India is developing comparably to that in China and the United States, where coverage is now above 10%. By 2024, India is projected to reach a market size of $6-7 billion if its rapid expansion continues.

The difficulties that logistics providers need to stay on top of to prepare for the future of last-mile delivery include understanding industry trends, inefficiencies in your current operations, analyzing expenses, and being aware of what action items need to be handled in the future.

Companies need to plan and scale up how they will decarbonize their delivery fleets in a way that is “socially just” and compatible with environmental and climate responsibility and responsibilities, given that the Indian ecosystem is predicted to vastly expand in terms of business.

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

Ways to boost your business with Field Force Automation.

Field Force Automation

Ways to boost your business with Field Force Automation.

There are many prospects for improving the performance of the mobile field service workforce, thanks to the introduction of field force automation software. Many organizations that invest more in advancement concentrate more on the in-house workforce. However, a sizable portion of the workforce directly contributes to the organization’s revenue, like the technicians and inspectors, and remains reliant on phones or laptops.

Even if the world is becoming digitized, many organizations still need people with boots on the ground to interact with suppliers and clients.

Table of Contents

Field Force Automation Software: A Boon to Organizations

Before the advent of field service management software, there was a massive gap between technicians and customers, with technicians having little knowledge of customer problems.

According to the report by Gallup, American businesses spend more than $500 billion due to low employee engagement. Additionally, they face a massive loss due to low employee engagement. Customers may not be aware of the severity of the problem and complain about it as part of routine service.

The mobile workforce’s inconsistency can also harm overall morale and productivity and lower customer satisfaction. This is why more and more businesses are investing more money in retraining and onboarding new hires. With the help of the field service management software, clients may now take a picture of the issue and submit the report as needed. It provides the technicians with a clear understanding of the issue and helps them prepare.

What is Field Force Automation Software?

Designed for an organization with more manpower like field technicians working remotely, field service and mobile workforce management is a system that streamlines the onboarding of customers and vendors and field sales operations, increasing the efficiency of field sales agents and remote workers. Your field force, such as sales representatives, service technicians, or agents, can always travel with the mobile field force management software (app). It enables you to monitor their development in real-time, offer support, and schedule further activities. Consequently, you can accomplish the following goals:

Let us now check how this Field Force Automation Software can boost the field service

Help in providing quick access to the data

With the use of the software, one can do efficient location tracking. The mobile device may automatically recognize and display only the information that the user needs to see to complete his work when he is close to the location of the equipment.

This feature eliminates the need for manual searches or filtering through several pieces of equipment necessary for the oil and gas business, where specialists visit different locations of wellheads and meters each day. This technologically assisted coaching can hasten employee training while reducing human error caused by erroneous data analysis and bad decisions.

The field service management tool enhances employee visibility and openness. When the field technician is at the customer’s location, he should not be concerned about the history of the prior client or wait for the task manager to inform him. The cloud contains all of the necessary data.

Meeting Customer Expectations

Businesses run on customer expectation fulfillment

Fulfilling client expectations is essential for business success. However, without the assistance of their employers, mobile workers may find it difficult to meet client needs. Some issues that could arise as officials work on the ground include the following.

Sometimes field representatives would falsely claim that a meeting had ended when they did not attend or organize it.

How can I ensure that each agent or salesperson gets an equal number of meetings? Does an agent have too many tasks and lose out on consumers? Do the field representatives comprehend the clients’ wants and offer suitable remedies?

Organizations can overcome these challenges through field service and mobile workforce management solutions. Companies can provide more significant information on customer behavior, wants, and needs and give up-selling and cross-selling signals when appropriate if they have enough customer information.

The system offers Field Data Instantly

Workers in the field can now enter data directly into a tablet or smartphone. Utility workers using this system can save a lot of time by scanning meters to extract alphanumeric data and reporting any other problems, including maintenance requests. A better option would be to read meter dials that they can convert into text, add location data to this data, and then send the entire thing to the business systems.

This technologically advanced process is quicker and less prone to human input error than looking for and typing in a designated entry space for meter data. Additionally, organizations can now access more real-time information about what is occurring in the field instead of relying on daily summaries with each new entry.

Help with Team Workflow

In industrial jobs, several team members work across several locations, each of which only owns a small fraction of the bigger workflows. The amount of time wasted over excessive phone and email communication to coordinate work execution on such tasks results in nonproductive time.

Digital mobile tool ecosystems may now promote teamwork by keeping everyone updated on the progress of a task and displaying customized to-do lists. 

For instance, if a valve fails and an engine malfunctions, a technician can request the part replacement, which the procurement office will queue up. It will help in finishing up the job quickly

Strong Employee Engagement

Customer loyalty, profitability, and productivity are the three driving essences of the engaged mobile workforce. Better engagement will help with:

  • Boost Satisfaction among Employees

    It’s pretty common among mobile workers to look forward to receiving appreciation for their excellent work. They are happy to assist clients in return. Customers won't receive the best experience from them that day if their employer rejects their request for a raise.

  • Motivate Mobile Workers

    Employees need to get the desired reward for their successes. They will have more motivation to put in hard work and support the company's overall success as a result of this. When employees are motivated, they are more productive, which increases client satisfaction with their services.

  • Gaining Confidence

    Discouraged workers may doubt their capacity to handle pressure-filled circumstances. Mobile workers are confident to work in challenging situations under high confidence.

Things to Consider Before You Invest in Field Force Automation Software

To ensure your investment in a workforce management and field service solution has a good return, you should consider the following factors:

Satisfying Customers

Thanks to the advancement in automation software, customers expect brands to offer faster responses due to the growing volume of information and ease of access to data.

Stay Competent

There is a huge competition out there, and you must stay ahead and active in customer satisfaction. As a result, you will also require technologies to speed up onboarding.

Faster Deployment

Most management teams frequently begin with the premise that implementing mobile solutions will be expensive upfront. Rapid deployment times, low costs, and the ability to scale up or down as the business develops are typical features of custom field service software.

Wrapping it up

The best way to increase business efficiency is to provide the mobile workforce with highly functional and improved digital tools. By investing in technology advancement, companies can work towards improving both employees and customers. Not just field technicians, the use of field automation can benefit in the long run. Since more and more field service companies are investing in automation software, things are becoming accessible for field technicians. As the number of field service organizations is increasing daily, keeping ahead of the competition to survive becomes crucial. MIMOIQ is the leading company that offers field force automation services for all industries to help the diverse workforce.

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

Tenant Verification Law in India

Tenant Verification LAW

Tenant Verification Law in India

When legally allowing your home for rent, there are specific procedures to follow. This is because you are handing over your home for rent to new people whom you may or may not know. When renting your home, following the proper tenant verification laws matters the most. As the property owner, you must learn about the tenant’s personal and professional history. It is because renting your property is a hassle-free way to make money. You must assess the tenant’s ability to pay while ensuring that he won’t be a public or legal nuisance. The background check is a step in the rental procedure you take for security. 

There are specific laws for the verification law, which you need to be aware of. However, the primary question is how to apply for tenant verification. To answer this and inform you about other aspects of tenant verification, you can read below. 

Table of Contents

What is Tenant Verification?

Tenant verification is a preventive step. The primary goal of this verification is to avoid renting out criminals and antisocial individuals. The district police are authorized to keep a complete record of individuals who move from their hometowns to other cities, irrespective of the reasons. 

The property owner who legally allows the respective property on a rent basis has no right to inquire about a person’s past. 

However, they can request all the information necessary from their tenant, including identification documentation, their home address, and whether or not they have ever been charged with a crime or been the subject of a civil lawsuit. 

Tenant Background Check

You need to know the tenants. When we talk about the tenant background check, we mean the police verification of the tenant. Therefore, tenant verification differs from a background check in the following ways:  

Legal Measures if Verification is not Done

The Indian Penal Code (IPC) contains a clause that, if the tenant violates the law, could result in the landlord being charged. Suppose a public authority issues a disobedience order. In that case, the guilty party will have to face punishment, according to Section 188 of the IPC, for disobedience proclaimed by a public servant. Moreover, if the rented person ends up being a threat to society, the landlord is also liable to get imprisoned for six months or a fine of Rs 1,000 or both.

The tenant’s photo, name, native address, contact number, and passport number fall under the verification process. The verification process also involves gathering family information. Additionally, it is necessary to get the tenant’s thumbprint. 

Difference Between Tenant Background Check And Police Verification

There is a difference between a tenant background check and police verification. Mentioned below are the differences:

Tenant Background Check

Under this portion, you must find information about the tenant’s personal and professional history. The main reason behind renting out your property is to earn money. You must assess the tenant’s ability to pay while ensuring he won’t be a public nuisance. The background check is a step in the rental procedure you take for security. 

Police Verification

Another step in this process is a tenant police check. In addition to vetting potential tenants, you must include the police in this procedure. 

Process Of Tenant Verification

The process of tenant verification in India depends on the city or state. Whether in Mumbai, Bangalore, or Delhi, the tenant verification process differs, especially in the police. However, the steps for tenant verification are: 

Documents Required For Tenant Verification in India

As a part of tenant verification law, it is important to be handy with documents for verification. While rental websites connect homeowners and tenants, creating a legally binding rental agreement involves several steps. Since the contract specifies the terms and conditions approved by both parties, it is crucial to have it in writing and have both parties sign it. It is also important to note that the contract’s terms are difficult to change without both parties’ agreement. A list of documents that will help bind the contract legally must also be gathered in addition to the contract itself.

The list of documents both parties need to carry is: 

Homeownership Proof:

Ask the landowner to provide you with confirmation that they are the property’s owner if you are renting a space. They can produce any paperwork proving their property’s ownership and legal right to rent it out.

Electricity Bills:

Before renting a place, ensure there are no outstanding bills so that you don’t end up responsible for any overdue fees or payments. Ensure that the overall load on your electricity meter supports the weighty burden of numerous gadgets.

No-objection Certificate:

If you reside in a colony or society, ascertain whether there are any specific guidelines and restrictions on inviting guests and pets over. It is best to check if there are any do’s and don’ts while living in society. Obtaining a no-objection certificate from society is advisable to prevent any problems.

Address Confirmation:

It’s imperative to have a valid ID while renting. Ensure you have the name, contact information, and address of the minor’s guardian if you rent to a minor. Always obtain a copy of the above information and their workplace address.

Avoid paying extra money to brokers who take a percentage of the rent and charge for paperwork, whether you’re a tenant or a landlord. Moreover, it is essential to understand legal processes, and carefully adhering to rules is crucial for DIY tenants and owners. 

Using Tenant Verification App

Landlords can use a tenant verification app that helps to eliminate paperwork and other related pain. In Delhi, there is the Suraksha app. The Nashik police have introduced an online system for tenant verification that allows landlords to get tenant information without visiting the police station. This has made it much simpler for the landlord and the police to complete the police verification form. Users can quickly assemble this rental verification process and locate information about possible tenants using online tenant verification services.

By using this app, the landlord can have a breath of fresh air to cover the information needed for the smooth function of the process. These apps also have a tenant verification FAQ section to answer all your questions. 

Online Tenant Verification Service from MIMOIQ

Following the tenant verification law, MIMOIQ helps in bringing crucial details using agile technology and real-time information. From employment verification to address verification, everything is done under one roof. If you are looking for a tenant verification service that can handle all the aspects of the same, MIMOIQ offers a background verification service. Using MIMOIQ’s DIY portal for tenant verification, you can get the comprehensive details required from anywhere in India by just signing up. 

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore