Refund Policy

The MIMO Service allows Customers to pay invoices from Merchants using cash/their credit or debit card. MIMO is not responsible for the goods and services that you purchase using the Service. The Merchant, and not MIMO, provides those goods and services and is responsible for getting customer to sign acceptance note confirming receipt of goods/services rendered satisfactorily and matching signature with the customer signature on customer’s credit/debit card before processing payment. Merchant is responsible for customer service related to those goods and services, including order fulfillment, order cancellation, returns, refunds and adjustments, rebates, functionality and warranty, technical support, and issues concerning experiences with a Merchant’s personnel, policies, or processes.

Refunds and Returns

By accepting Cards with MIMO, merchant agree to process returns, and provide refunds and adjustments for, their goods or services through their MIMO Mobile Account in accordance with this Agreement and Card Association Rules. Card Association Rules require that merchant will (a) maintain a fair return, cancellation or adjustment policy, (b) disclose their return or cancellation policy to customers at the time of purchase, (c) not give cash refunds to a customer in connection with a Card sale, unless required by law and (d) not accept cash or any other item of value for preparing a Card sale refund. The amount of the refund/adjustment must include any associated taxes required to be refunded and cannot exceed the amount shown as the total on the original sales data except by the exact amount required to reimburse the customer for postage that the customer paid to return merchandise. If a merchant accepts returns and is making an uneven exchange of merchandise (e.g., the sales price is not the same), merchant must issue a credit for the total amount of the merchandise being returned and complete a new sale for any new merchandise. Please be aware, if its refund policy prohibits returns or is unsatisfactory to the buyer, merchant may still receive a Chargeback relating to such sales. Merchant can process a refund through their MIMO Mobile Account up to fifteen (15) days from the day merchant accepted the payment.

In the event that we are unable to recover the Refund Monies as aforesaid, due to the amounts credited to the Nodal Account being lower than the Refund Monies, we will deduct the remaining Refund Monies from the Security Deposit and/or set-off the remaining Refund Monies against the future payables to the Seller and refund the same to the respective Buyers. The Seller will be liable to make payment of the Refund Monies or part there of which has not been recovered by us forthwith. It is hereby agreed and acknowledged by the Parties that the Fees charged by us in respect of the Disputed Transaction will not be refunded or repaid by us to the Seller, Buyer or any other person.

We have no obligation to accept any returns of any of their goods or Service on their behalf.

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