6 Tips on Optimizing the Last-Mile Delivery with Software Solutions

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6 Tips on Optimizing the Last-Mile Delivery with Software Solutions

Last-mile delivery is a crucial procedure in the supply chain. Customers expect a memorable delivery experience, including where you’d drop their items, the waiting time, and the overall delivery costs. When done right, your last-mile delivery operations can scale your business. Otherwise, it would make customers shift to your competition.

According to a report by Yahoo Finance, the last-mile delivery market is expected to grow by over $146 billion from 2021 to 2025, with a CAGR of 15.06%. This means you need to optimize your last-mile delivery solutions to keep your business going. Now, what are the advantages of improving your last-mile delivery?  

Improving your last-mile processes in modern-day delivery operations can help reduce wastage and the cost of operations. It can also increase customer satisfaction and help generate more revenue. To overcome last-mile delivery challenges and bring the best services to your customers, follow the best practices below

Table of Contents

Centralize all your logistics data.

When getting a last-mile solution, make sure all your data is centralized. You should be able to see inventory availability and deadlines on a single dashboard. Other things that could be available on your software are safety concerns, cost overruns, and delays. Whatever insight you need to make your last-mile delivery process faster, it should be on your software.

It’s a bonus if you can see essential data analytics and metrics, such as the cost per case, customer preferences, and cost per delivery. Having all information in place will help you see last-mile delivery trends and opportunities and evaluate which areas of your service need improvement.

Control and automate your last-mile delivery process.

Automation is the key to fully optimizing your last-mile delivery process. It promotes efficiency, saves time, brings better customer service, and improves your overall performance. Some of the operations you can automate using your software include:

Optimize and improve your customer management.

Excellent customer service should be the core of your last-mile delivery goals. After all, your customers determine your delivery success. To improve customer management, you can provide the following services:

Empower your drivers.

Delivering an optimal customer experience starts with your team, including your drivers. For example, in the case of delivery route changes or potential delays, your drivers should always be kept in the loop. You should also monitor their performance or have a motor vehicle record background check to ensure that they can meet the turnaround time and deliver safely.  

The bottom line is your drivers shouldn’t get all the blame whenever there are lapses on your last-mile delivery. So, make sure you’re clearly communicating with them. Ask what are some of the challenges they’ve encountered during the delivery process and provide solutions when necessary. If your drivers become unhappy with their jobs, it might affect their retention and loyalty to your company.

Take advantage of the “locals.”

Have you ever thought of outsourcing your last-mile delivery process to local carriers or using local stores as distribution centers? For the best last-mile optimization, you should take advantage of the locals.

Most new businesses prefer outsourcing their delivery operations to local carriers because they’re more reliable and knowledgeable of the local area. Local carriers also work with lower delivery volumes; hence, a quicker and more efficient delivery.

On the other hand, using local stores as depot sites also helps you minimize the resource requirements for setting up supply chains. It also enables you to easily increase the number of depot sites in different destination zones, making it more convenient to plan pick-ups and drop-offs while keeping costs at a minimum.

Choose the right last-mile delivery software.

Of course, all the best practices above wouldn’t be possible if you don’t know how to choose the right software for your delivery operations. To select the best ERP software companies, determine what needs to be optimized in your last-mile delivery. List down all possible challenges and opportunities. The logic is that getting software should serve as a solution to your problems, not a new or added burden.

The Future of Last-Mile Delivery

The e-commerce landscape is continuously evolving, and customer expectations are also growing higher. Hence, it’s crucial to keep up with the competition, be prepared for the changing of the tides, and learn how to improve last-mile delivery. Why settle for less when you can go the extra mile in your services? Find the best last-mile solutions on the market to improve your delivery process and overall customer service.

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How to optimize Cash on Delivery Process and Why it’s Needed

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How to optimize Cash on Delivery Process and Why it's Needed

Cash on delivery, or COD, is a word that most of us in the eCommerce industry and online buying are familiar with. In simple terms, it is a method of payment in which the customer pays the courier or vendor immediately with cash or credit card when the product is delivered. This is considered to be one of the most popular methods of online buying and selling transactions. 

Without a doubt, technology has brought about a sea change in every industry throughout the years. Due to several constraints imposed by protracted lockdowns, the pandemic has hastened technological adoption and disrupted various sectors, with the logistics industry being at the forefront of change. The ecommerce logistics industry was likewise one of the few to recover quickly after the lockdowns. 

However, the pandemic has changed the way the industry functions, with innovations such as contactless deliveries becoming a must, and as a result, more people shifted to ordering on prepaid ecommerce portals during the lockdown period. 

While the eCommerce business has embraced these on a massive scale, India has traditionally been a cash-based country, and as vaccinations are being delivered to the populace while safety measures are implemented, the Cash on Delivery (COD) mode of payment is resurfacing. When it comes to payments, India is mostly a cash-based economy, despite the fact that a large percentage of the population has adopted digital payments. This means that the Cash on Delivery (COD) mode of payment will continue to be a major priority for eCommerce websites and marketplaces.

Despite the popularity of digital payments like UPI, card payments, and mobile wallets, research shows that COD still accounts for one of the greatest percentages of overall payment methods in developing countries. While the Cash on Delivery process appears to be simple for customers and a painless one for businesses, it is not without its drawbacks.

 

Because COD payments have intrinsic concerns such as a higher possibility of order rejections at the time of delivery, which leads to higher sales returns, a comprehensive, robust solution for a frictionless Cash on Delivery process must be established. This has a direct impact on revenue realizations, inventory planning, and other aspects of the business, all of which have an impact on the company’s bottom line.  

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Why do Indians Prefer Cash on Delivery?

Even if our society is becoming more technologically advanced, credit/debit cards, net banking, and e-wallets account for only 30% of internet purchases. The following are some of the reasons why cash is still king:

Some clients prefer cash on delivery because they want to be certain that the goods that they receive are what they expected. They prefer to inspect the product in front of the delivery person before deciding whether or not to accept it. They can seek a refund if they receive an incorrect or broken product if they opt for payments using cash on delivery. 

Here are five practical strategies to improve the eCommerce logistics industry's COD order delivery procedure.

Examining the customer's history

Every firm has both good and bad customers. Some people may be prompt in completing their monetary transactions for orders, while others may drag the process out. For logistics companies to enhance the COD process, they should use consumer behavior analytics based on previous orders and rejections. This can then be utilized to create internal flags, allowing the COD process to become more efficient by screening out clients who are serious about their purchases at the time of order taking. 

Verification of customer contact information and address

In eCommerce, numerous social media outlets account for a significant portion of consumer acquisition. These consumers are typically from Tier 3 and Tier 4 cities, and they want to pay by cash on delivery because they are making their first online purchase. Helping customers write appropriate addresses with house/ward numbers and local landmarks while placing orders is critical. Address validation software is used by most large eCommerce retailers and websites to identify problematic addresses and execute an address re-verification process before shipping those items. 

Rechecking a customer’s address and phone number might go a long way toward making the Cash on Delivery process unfold smoothly. Re-validating a customer’s contact number via OTP, doing an address check based on the content of an address, and validating the pin code based on the content of an address are all important procedures in this process. The use of Google Maps APIs to indicate redundant/bad addresses will ensure that last-mile delivery goes smoothly.  

Updating customers in case of a delay

Nobody wants their orders to be delayed, especially customers. However, in situations like the current pandemic, unforeseen delays are unavoidable. Logistics providers can integrate deeply with carriers’ Transportation Management Systems and Delivery Mobile Applications to keep customers informed of any transit delays caused by COVID-19 limits, natural disasters, carrier-initiated delays, and so on. 

Businesses should share a shipment’s Non-Delivery Reason (NDR) in advance to ensure that the delivery executive’s comments about the non-delivery of COD shipments are accurate. Furthermore, sending NDRs to customers via SMS or WhatsApp and receiving comments from them via these platforms will allow customers to alert the company to any gaps in real time, allowing corrective action to be taken. 

TAT adherence for shipping timelines

It’s critical to stick to the TAT (Turn Around Time) that was promised to the customer. Logistics platforms can undertake an internal analysis based on a carrier’s recent performance in those cities, lanes, or pin codes to allocate a carrier with the highest chance of delivery conversions and TAT adherence. These will enable them to detect carrier capacity, infrastructure, and on-time delivery difficulties, as well as assign the best possible carrier for COD goods. 

Enabling electronic/card payments for COD orders

Customers/consignees should be able to pay for COD orders using UPI, Wallets, or by swiping their debit/credit cards on an EDC machine at their doorsteps. Allowing such electronic payment options will, in turn, reduce customer rejections and improve the Cash on Delivery process. 

Conclusion:

With COD remaining the most popular mode of payment for ecommerce, brands, ecommerce websites, marketplaces must be highly adaptable in terms of technology and internal and external control mechanisms to ensure increased COD order deliverability. The measures outlined above will go a long way toward accomplishing this goal.

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6 Steps to Enhance Parcel Delivery Optimization in Last Mile

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6 Steps to Enhance Parcel Delivery Optimization in Last Mile

Change is driven by technology in practically every industry, and parcel delivery is no exception. Businesses will need to move quickly to be competitive in this ever-expanding, computerized economy. Parcel delivery is no exception: parcel and logistics companies must concentrate on optimizing their efforts for last-mile delivery to be successful. 

The question is: where do you start?

Before beginning any delivery optimization process, companies must first determine where their efficiency gaps are and what adjustments will have the most impact on last-mile profitability. 

Table of Contents

Parcel Delivery Optimization in 6 Easy Steps

From the time orders are accepted to the time items are delivered, there are six steps that make up a universal process for these businesses.

Orders and tasks should be entered into a centralized system

The initial step, as with most things, is the most crucial. While different parcel delivery firms have varied protocols for how orders and delivery tasks enter their systems, it’s critical that they all wind up in a centralized system and those deliveries that will be assigned to drivers (rather than outsourced to a third party) be clearly noted. 

This can be done with the correct technology by uploading a CSV or via an API. 

Task Dispatch and Routes should be optimized

When orders and tasks are submitted into the system, it’s vital that the tasks are assigned using the most efficient pathways. Automating this process with competent dispatch software is the only scalable alternative for a large organization that makes thousands, hundreds of thousands, or even millions of deliveries every month. 

Inputting jobs and assigning them at the start of the day, before drivers start their shifts, enabling them to see their full route before they arrive at work. 

Sort the parcels that have been marked for local delivery

Although third-party logistics companies frequently use local partners to perform their last-mile deliveries, a portion of those deliveries are made by the company itself. These things must be efficiently separated from the rest of the shipments in order to be placed onto the appropriate vehicles and transported to their final destination. 

This necessitates the use of specific bar codes that can be scanned to determine which packages are delivered locally and which are assigned externally. 

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Before loading any items, scan them all

In order to have complete supply chain visibility, the last mile must not be a blind spot in the chain. All items must be scanned before being loaded onto vehicles in order for effective parcel delivery optimization to occur. A central system can track which items are on which vehicles and where they are on their trips in this way.

Customer Engagement and Visibility at the Last Mile

Visibility is thought to be the number one driver of logistics innovation today. In this scenario, visibility can refer to both internal (as indicated above) and external (the visibility a customer has over their delivery). 

Customers in the Uber era have come to anticipate a level of visibility that was previously unavailable. One of the most important features of this type of experience is a real-time map accessible by cell phone, which allows the consumer to track the driver’s progress and know exactly when they will arrive. Engagement is also important in this paradigm. The ability to communicate directly with the driver, such as leaving notes such as “don’t ring the doorbell,” reduces friction and improves efficiency.

Have a solid proof-of-delivery procedure in place

With such a high volume of deliveries, it’s critical that verifiable records are retained when proof of delivery is used. This includes requiring a driver to obtain a signature and scan a bar code before leaving the delivery place. This data is then logged and transferred to a central system. If the client claims that the item was not delivered at any time, the corporation has proof. 

Enabling last-mile delivery & logistics for E-commerce

Are you looking for a quick way to track orders in real-time, as well as last-mile delivery and e-commerce services? Using the intelligent MIMO application framework, MIMO has efficient end-to-end Transhipment logistics. The framework manages and optimizes last-mile delivery & e-commerce logistics across the entire distribution chain for your back-end functions with transparency and seamless integration. 

Successful management of the transportation distribution process is becoming increasingly important nowadays. MIMO Technologies offers a tech-enabled platform to easily transport goods and products and achieve a high degree of precision in e-commerce and last-mile delivery. 

Our field officers are qualified to complete deadline-oriented work and deliver it to your customer in India’s most remote locations within pre-determined timelines. More than 14000 field officers serve in various rural and semi-urban areas.

Why choose MIMO for last-mile delivery?

The most critical part of the supply chain business is last-mile distribution. From quick real-time order monitoring and timely updates to smooth delivery, our tech-enabled platform ensures on-time deliveries.  

Our team consists of highly skilled professionals who are drawn to deadline-oriented work and can move your products from your warehouse to your customer in the most remote locations within pre-determined timelines. 

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5 key characteristics of successful on-demand delivery services

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5 key characteristics of successful on-demand delivery services

Companies must examine which “must have elements” are lacking from their delivery services in today’s on-demand delivery industry in order to reduce delivery costs and create better client experiences. 

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Successful on-demand delivery services include the following characteristics

Convenient Scheduling and Accurate Delivery Quotes

At checkout, any firm that sells products online should provide simple and accurate fulfilment alternatives. This contains the location and time of the delivery or pickup. It’s not easy to ensure these timeframes are precise; you’ll need to know everything from inventory location to fleet availability. For e.g. Is there enough automobile space for curbside pickup at that time? 

 

Automation is a tool that allows you to give users with immediate quotations. Of course, you must first verify that you have the appropriate delivery timeframes (e.g., short delivery windows, same-day delivery) and fulfilment alternatives (curbside, click and collect, same-day delivery) in place. 

On-demand delivery and fulfilment management that is coordinated and flexible

From the minute an order is made to the moment it arrives at your customer’s door, the whole delivery process must be organized, digitized, and synchronized from start to finish. You must have insight over the whole last mile flow, for all fulfilment models, in order to save operating expenses. That way, you’ll be able to figure out how to make the most of your existing resources and delivery providers to handle on-demand deliveries. 

 

To accomplish same-day pickup of retail orders, for example, you must first determine where inventory is accessible locally, then source orders to the relevant location and have retail personnel locate the item in time for pickup. 

The same is true for ship from store orders: store inventory, retail employees, and drivers (including external fleets) must all be in sync, which necessitates centralizing all data. This is especially true if you collaborate with a variety of aggregators or delivery service providers. 

Integrating third party delivery services

Successful on-demand delivery services refer to the capacity to satisfy client demand at any time of the day or year. Brands must be able to respond rapidly to consumer requirements and, where required, supplement drivers. This is when the use of third-party delivery services comes in handy. Brands can improve their on-demand (and planned) deliveries, increase brand exposure, and maintain high customer satisfaction by incorporating third-party delivery solutions into their existing fleet management systems. A third-party distribution hub can be used to construct a delivery network and distribute orders based on their business needs. 

Automation

In today’s on-demand culture, time is not just money; it is also the most valuable commodity. You’ll lose a customer if you can’t get an order to them promptly.  This is why automation must be built into every part of the on-demand delivery process, from backend systems to communications with managers, drivers, and customers. 

Automation is the most efficient and dependable approach to conduct cost-effective delivery operations while still providing a fantastic client experience. 

 

Based on business rules relating to cost, volume, and other business goals, an automated dispatching and routing system can determine whether to dispatch an order to an in-house driver, a crowdsourced delivery fleet, or another delivery provider. The system may also make decisions on its own, such as extending delivery timeframes or providing other delivery alternatives. 

 

All of these choices must be made in real time, which involves the use of automation technologies and real-time integration of all of your systems, including those of your external suppliers. 

Orders that can be fulfilled locally via ship-from-store and in-store pickup.

Reduce shipping costs by making use of local inventories. Understand where and when each delivery option and its linked systems (inventory, warehouse, transportation management systems) will be the most cost-effective using data and data analytics. Then, in order to provide lower shipping costs – or no price at all – in competitive time frames, build your on-demand delivery processes and resources (inventory, drivers, fleets, and other teams) and systems accordingly.

How can MIMO help?

Effective fleet management and last-mile delivery optimization will help you make fast hyperlocal deliveries, whether you are an e-commerce vendor or a local delivery service. So, are you ready to use last-mile delivery tools to boost the quality of your on-demand delivery services? MIMO can help your business come online with the best hyperlocal delivery services in the region.  

 

Successful management of the transportation distribution process is becoming increasingly important nowadays. MIMO Technologies offers a tech-enabled platform to easily transport goods and products and achieve a high degree of precision in e-commerce and hyper-local delivery. 

 

Our field officers are qualified to complete deadline-oriented work and deliver it to your customer in India’s most remote locations within pre-determined timelines. More than 14000 field officers serve in various rural and semi-urban areas.

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How Last-Mile Software Solutions can help you overcome Business Challenges

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How Last-Mile Software Solutions can help you overcome Business Challenges

Last-mile delivery logistics solutions are typically used by delivery companies or company departments tasked with managing delivery schedules. A well-designed bespoke delivery system can help a company save money while also improving its image. A business runner who adopts last-mile transportation technology for their organization reaps a slew of other advantages. 

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Last-mile fulfilment offers a variety of benefits to your company, including:

Process of Adaptive Delivery

When you use last mile software for your business, you remove the problems that come with adapting to the needs of your customers. Even after the shipment has been shipped, modern clients frequently request adjustments to the delivery terms (such as modifying the delivery time or destination location). You don’t have to worry about alerting drivers, adjusting routes, or maximizing vehicle resources with a last-mile delivery app since the system performs all of that for you, making transportation seamless and adaptable. 

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Productivity Improvements

The deployment of a last-mile transportation system boosts overall productivity dramatically. It automates repetitive, time-consuming activities, allowing humans to focus on more difficult tasks. It also aids in the creation of optimum delivery routes, allowing the average number of deliveries per day to increase. 

Increasing Profitability

Profits rise in tandem with increased productivity. Improved delivery services attract new consumers on a regular basis, increasing the company’s reputation and bringing in more earnings. Furthermore, operating expenses are reduced dramatically with automation and labour redirection, making a firm even more cost-effective.

Transportation Process Improvements

 Last mile delivery technology optimizes the transportation process by rearranging repeated tasks into more efficient sequences, decreasing truck loading and shipping time and effort. Furthermore, optimization avoids idling and delays, resulting in the most efficient transportation plan for your company. 

Business owners should engage specialist experts and explore important areas of interest before beginning delivery software development to gain a true picture of their own competitive prospects. The following are the most important considerations:

Analyze the business and the market

Why Block-Chain is the Future of Background Verification

Every successful project begins with thorough market research and business analysis. A business runner gains the essential background information for building their own profitable company strategy by researching the current market situation, global/local leaders, trends, and tendencies. Business analysis, on the other hand, aids in identifying all potential strengths and flaws in the existing project plan and correcting it before it becomes mired in problems. 

Legal Obligations

When it comes to last-mile transportation, a business runner should remember to follow all local rules and regulations. The legal system differs from nation to country, and sometimes even from state to state, so if you do business in many locations, you should be aware of local variances. Legal compliance can be handled manually (for small businesses) or using last-mile logistics software (for enterprises). 

A Reliable Tracking System

Prioritizing the use of effective tracking technology is critical since it enhances and transparentizes the complete last-mile logistics management process, considerably lowering the risk of package damage or theft. Checkpoint updates, bar code tracking, RFID (radio-frequency identification), and GPS tracking are all common tracking models. GPS trackers are the most exact and trustworthy, but if you’re on a budget, tracking at each checkpoint may be a more cost-effective alternative. 

Data Protection for Users

Data security is one of the most essential considerations you should make before building your own last-mile delivery system. Take into account the most recent cybersecurity recommendations and regulations to ensure that user data is kept safe. Provide your customers with a variety of authentication options, such as logging in with their phone number and password, biometry (fingerprint, face, or voice ID), or a Google/Facebook/other social network account. 

A reliable software provider

Half of your app’s success depends on partnering with a reputable distribution software provider, so be cautious when selecting a development team for future collaboration.

How can MIMO help?

Effective field management and last-mile delivery optimization can help you make faster deliveries. So, are you ready to improve the efficiency of your last-mile distribution network? MIMO can assist your company in going online by providing the best last-mile services in the region. 

 

The ability to effectively manage the transportation delivery process is becoming increasingly necessary in today’s world. MIMO Technologies provides a technologically advanced platform for efficiently transporting goods and items and achieving high levels of accuracy in last-mile delivery. 

 

Our field officers are trained to complete time-sensitive work and deliver it to your customer in India’s most remote locations within agreed-upon deadlines. Over 14000 field officers work in a variety of rural and semi-urban settings. 

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Why On-Demand Fuel Delivery is trending in India: Advantages and Challenges of this Novel Concept

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Why On-Demand Fuel Delivery is trending in India: Advantages and Challenges of this Novel Concept

The service business has grown by leaps and bounds as a result of its simplicity of use and convenience, and it has become an inseparable part of the everyday life of the average person. 

 

It’s a time when on-demand delivery services are gaining popularity and have shown to be beneficial – especially given our current circumstance, which has severely restricted our physical availability. 

 

Now that we have millions of restaurant delivery apps, shopping apps, and city transport apps to make our lives easier, why wouldn’t we want a critical doorstep fuel/diesel delivery service to meet our fuel needs?

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On-demand fuel delivery

On-demand Fuel Delivery Applications are becoming increasingly profitable as fossilized fuel has become a big contributor to global economic development. For example, it makes little sense for farmers in remote sections of the nation to travel miles to the nearest gasoline station and fill their canisters with diesel generator fuel when the fuel can be delivered right to their door. 

 

However, with increased scope comes both the positive and negative aspects of on-demand fuel delivery services. Some of them are listed below:

Advantages:

Minimize Cost

Consumers may now save a lot of money on fuel purchases and usage. Consumers can save up to 50% on fuel expenses because no extra infrastructure is required for bulk storage. In the case of fuel delivery services, a one-time investment in specialized trucks and advanced software to monitor and analyze fuel loading and delivery can assist to minimize pilferage and ensure fuel purity.

Quality and Quantity

Consumers can expect trustworthy, high-quality, and quantity gasoline from the finest vendors listed on the app. Furthermore, technical mechanisms such as geo-fencing and digital billing ensure that no pilferage occurs and that the consumer only pays for what he receives.

Safety

Using fuel delivery services has a number of advantages. Diesel is delivered in fire-resistant, safety-compliant bowsers. The staff in charge of gasoline distribution has also been thoroughly educated to deal with difficult scenarios. 

Delivery available 24 hours a day, 7 days a week

On-demand fuel delivery takes convenience to new heights. Consumers may now access services at any time and from any location, without the need to invest in storage facilities. Quick delivery times provide a simple and stress-free fuel purchase.

Reduced Carbon Footprints

This service reduces carbon emissions by reducing the number of journeys to local gas stations. 

Challenges:

While customers would benefit immensely, app-based fuel delivery service providers must overcome these issues in order to offer high-quality fuel: 

Modern Infrastructure

Fuel delivery App developers should invest in a fleet of specialized cars, as well as trained staff and significant maintenance expenditures. Bowsers that are built as per PESO requirements are required. 

Robust IT infrastructure

Online fuel delivery applications necessitate a solid IT infrastructure that can handle your fleet of cars, end-user requests, and a delivery operation. Users must be able to use bug-free technology simply, with a straightforward UI experience and the ability to record vital and relevant data. 

Reporting and Analysis

Reporting and analysis are important features of delivery apps. Smart technologies that assess fuel levels, enable geo-fenced delivery to minimise leaks and pilferage, and activate alarms when triggered will give useful information for day-to-day operations. 

Unauthorized Fuel Delivery Sources

Fuel should only be obtained through approved channels. Fraudsters will be tempted to offer adulterated fuel at significantly cheaper costs in order to make a fast buck, notwithstanding the immeasurable harm it does to cars and machines. By ignoring safety regulations, delivery logistics are also jeopardised. Consumers must make sure that only legitimate delivery service providers are used. 

Regulatory Approvals

It is critical for App providers to adhere to government regulation and standardization in order to ensure that consumers and suppliers have a positive experience and to avoid potential legal issues. 

 

There are several safety concerns that the on-demand fuel delivery app must address, since the government will not grant certification until certain requirements are completed. Before beginning operations, on-demand fuel delivery applications must obtain authorization and approval from the authorities to verify that they comply with legislative requirements. 

 

On-demand fuel delivery began as a curiosity, but it soon gained traction. Diesel delivery services are already accessible in major cities around the country, and the company is expanding to new locations at a rapid pace. Because of its ease and better usage of scarce resources, on-demand fuel delivery service will explode once regulation is established. Not to mention the enormous value for time and money that consumers will receive. 

How can MIMO help?

Effective fleet management and last-mile delivery optimization will help you make fast hyperlocal deliveries, whether you are an e-commerce vendor or a local delivery service. So, are you ready to use last-mile delivery tools to boost the quality of your hyperlocal deliveries? MIMO can help your business come online with the best hyperlocal delivery services in the region.  

 

Successful management of the transportation distribution process is becoming increasingly important nowadays. MIMO Technologies offers a tech-enabled platform to easily transport goods and products and achieve a high degree of precision in e-commerce and hyper-local delivery. 

 

Our field officers are qualified to complete deadline-oriented work and deliver it to your customer in India’s most remote locations within pre-determined timelines. More than 14000 field officers serve in various rural and semi-urban areas. 

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What are the KYC Procedures for Merchant Onboarding?

The merchant onboarding process is at the core of the payments industry, any business who want to onboard merchants onto their platform can use the techniques described here to comply with guidelines and mitigate risk.

Challenges and Opportunities in Last-Mile delivery

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Challenges and Opportunities in Last-Mile delivery

As the market expands, we’re seeing significant shifts in buyer wants and expectations, particularly in the shipping and logistics sector. Previously, a delivery period of 5-6 days was considered typical, but now, if companies take the same time, customers are more likely to cancel their orders since they know that other companies might deliver the same product in a matter of hours.

 

Retailers are looking for rapid, flexible last-mile delivery solutions to meet the increased need for seamless, immediate delivery. To comprehend this, we must first understand what last-mile delivery entails and what the primary last-mile issues are. 

Table of Contents

The delivery step from the warehouse to the customer’s doorstep is known as last-mile delivery. The main goal of last-mile delivery is to deliver the package as rapidly as possible. 

Last-mile delivery is the most inefficient procedure in the entire delivery chain, according to 61% of logistics businesses. So, let’s take a look at some of the most crucial aspects that influence last-mile delivery.

Common Challenges in Last-mile Delivery:

Lack of Transparency

Buyers want to know where their merchandise is located and when it will arrive. As a result, the most important criterion for developing trustworthiness is visibility. The majority of firms provide package trace IDs that display the product’s delivery status. People aren’t happy with tracking codes in today’s tech-driven environment. Even if the delivery is made the same day, they want to inspect every stage of the last mile procedure.

High Delivery Costs

Retailers and logistics businesses face a problem in providing an excellent delivery experience while being profitable. In fact, the last mile alone accounts for 28% of the total delivery cost. A lack of infrastructure to deliver things on time is one of the key factors. Failed deliveries, long routes, driver salaries, and fleet operations all have a substantial impact on delivery costs.

Unpredictable Factors

We can only foresee one thing when it comes to last-mile delivery: it is unpredictable. Some last-mile issues are beyond human control, such as traffic, weather, and flat tiresThe only thing logistics businesses can do is maintain constant communication and devise a backup plan for delivering goods fast. 

Route planning that isn't up to par

Route planning can be perplexing and psychologically draining for a novice. Several elements, such as fuel efficiency and environmental restrictions, play a role. The main cause of late deliveries is ineffective route planning. Logistics organizations can utilize route optimization tools to overcome this barrier and increase efficiency. 

Opportunities in Last-Mile Delivery:

Drones and delivery bots are both on the rise

Several logistic organizations are experimenting with robotic equipment such as drones and self-driving cars to undertake last-mile delivery. Amazon has already made a $530 million investment in Aurora, a self-driving car startup. Companies must, however, obtain authorization from government authorities before employing them. 

Increase in the number of urban warehouses

As the concept of same-day delivery grows in popularity, eCommerce companies will need to begin constructing warehouses in major cities. It is critical to have warehouses in cities so that things can be delivered quickly. This not only speeds up delivery but also makes delivery agents’ jobs easier.

Smart Tracking Technology

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Technology such as LI (Location Intelligence) is being used by logistics companies to improve the last mile delivery process. This technology includes capabilities such as real-time tracking, better visibility, route optimization, and fleet management. 

 

The LI system tracks the shipment’s progress, keeping users up to date on the delivery status. Retailers may take use of this technology by monitoring weather conditions and optimizing routes to deliver packages in the best possible conditions. This technology aids eCommerce businesses in overcoming the obstacles of last-mile delivery. 

Environmental Policy

To provide a fantastic delivery experience to clients, businesses must collaborate with numerous logistics companies. An eCommerce firm, on the other hand, can be a big source of carbon emissions. With customers becoming increasingly conscious of environmental issues, last-mile solutions that reduce pollution must include electric vehicles. Companies reduce carbon emissions and work in a more environmentally responsible manner by employing EVs.

Enabling last-mile delivery & logistics for E-commerce

Are you looking for a quick way to track orders in real-time, as well as last-mile delivery and e-commerce services? Using the intelligent MIMO application framework, MIMO has efficient end-to-end Transshipment logistics. The framework manages and optimizes last-mile delivery & e-commerce logistics across the entire distribution chain for your back-end functions with transparency and seamless integration. 

 

Successful management of the transportation distribution process is becoming increasingly important nowadays. MIMO Technologies offers a tech-enabled platform to easily transport goods and products and achieve a high degree of precision in e-commerce and last-mile delivery. 

 

Our field officers are qualified to complete deadline-oriented work and deliver it to your customer in India’s most remote locations within pre-determined timelines. More than 14000 field officers serve in various rural and semi-urban areas. 

Why choose MIMO for last-mile delivery?

The most critical part of the supply chain business is last-mile distribution. From quick real-time order monitoring and timely updates to smooth delivery, our tech-enabled platform ensures on-time deliveries.  

 

Our team consists of highly skilled professionals who are drawn to deadline-oriented work and can move your products from your warehouse to your customer in the most remote locations within pre-determined timelines.

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How last mile route optimization tech can facilitate efficient Supply chain operations

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How last mile route optimization tech can facilitate efficient Supply chain operations

In the logistics and supply chain industry, last-mile delivery is the primary driver of customer satisfaction. It has a direct impact on profitability because it is the most time-consuming, costly, and unpredictable aspect of the entire process. Tight delivery timetables, fluctuating fuel costs, and little control over delivery teams make last-mile delivery difficult to manage. 

 

It is not easy to perform last-mile deliveries seamlessly, but technology can assist you in overcoming the associated problems and meeting consumer expectations on delivery dates. 

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Last Mile route optimization improves the effectiveness of your supply chain while also providing a positive client experience. It can assist you in the following ways:

Cost Reduction

Using AI-powered sophisticated, route optimization solutions allow you to plan, schedule, and re-route your trips more efficiently. Planning your delivery schedule ahead of time allows you to reduce travel time and fuel expenditures from one customer address to the next. Dynamic re-routing enables you to maximize time slots, prioritize deliveries, and communicate route changes to drivers in real time. 

Enhances Efficiency

Reduce operational costs by lowering fuel expenditures and monitoring driver performance with a route optimization system tailored to your needs. Using multi-stop route planning saves you time that would otherwise be spent manually plotting routes and calculating fuel prices. The software selects the shortest and fastest routes, allowing you to deliver more in less time while also optimizing fuel use and lowering your carbon footprint. 

Ensures Transparency

Last mile route optimization software includes real-time tracking and digital delivery receipts. Customers can choose their preferred delivery times and alternate delivery locations. They can be kept up to date on package status and delivery times. You can keep track of each item and avoid fraudulent activity with real-time driver surveillance. 

Easy rerouting and rescheduling

Route planning and scheduling are critical for any logistics company. You may be required to reroute delivery orders due to unusual circumstances such as traffic, road conditions, rapid weather change, address discrepancy, and emergency deliveries. Route optimization software will aid in faster rescheduling and faster communication with drivers in order to keep delivery rates within time constraints. 

Easy rerouting and rescheduling

Route planning and scheduling are critical for any logistics company. You may be required to reroute delivery orders due to unusual circumstances such as traffic, road conditions, rapid weather change, address discrepancy, and emergency deliveries. Route optimization software will aid in faster rescheduling and faster communication with drivers in order to keep delivery rates within time constraints. 

Using Last mile route optimization/planning solutions and approaches, leading logistics organizations are successfully planning their transportation routes and timetables to satisfy the growing degree of client expectations. Route optimization software optimizes route planning for a variety of purposes, including pickup planning, route identification, cargo arrival time estimation, and scheduled deliveries. 

Distribution networks in India are complicated webs containing components such as retail networks, wholesale networks, and logistic infrastructure. Logistics is the lifeline of the Indian economy, and it is undergoing rapid transformation. However, because of their complexity, logistics networks are sometimes fraught with uncertainty.

Few challenges faced by last mile logistics and delivery businesses are:

Delivery delays

Late delivery degrade the customer experience and result in revenue loss. A minute delay in timeframes might cause consumer displeasure and necessitate rescheduling for your company. Managing disgruntled consumers and re-planning delivery would consume a large amount of your company’s time, resources, and capital.

How last mile route optimization tech can facilitate efficient Supply chain operations

Managing delivery density

Managing delivery workloads becomes more difficult when order numbers fluctuate. While logistics companies deal with the flood of deliveries during holiday or discount seasons, they must also concentrate on producing revenue during periods of infrequent ordering. Regardless of supply chain obstacles, customers want items to be delivered on time and to their liking. 

How last mile route optimization tech can facilitate efficient Supply chain operations

Optimizing last-mile delivery costs

Last-mile delivery has become expensive for logistics companies due to rapidly expanding competition and changing client expectations. According to a Capgemini research report, last mile services account for 41% of supply chain expenditures. To keep up with the competition, offering competitive delivery rates or altogether waiving them is becoming the new norm. Customers desire speedier deliveries, which raises costs and makes maintaining profitability more difficult. 

Key Takeaway

Route optimization technology is a delivery innovation that empowers supply chain enterprises that provide last mile delivery. It provides end-to-end transparency throughout the delivery process, including return management. Using technology to streamline your last mile operations and scale your organization by automating route planning and delivery management processes while providing excellent customer service. 

How can MIMO help?

Last mile delivery optimization can help you make faster deliveries. So, are you ready to improve the efficiency of your last mile distribution network? MIMO can assist your company in going online by providing the best last mile services in the region. 

 

The ability to effectively manage the transportation delivery process is becoming increasingly necessary in today’s world. MIMO Technologies provides a technologically advanced platform for efficiently transporting goods and items and achieving high levels of accuracy in last mile delivery. 

 

Our field officers are trained to complete time-sensitive work and deliver it to your customer in India’s most remote locations within agreed-upon deadlines. Over 14000 field officers work in a variety of rural and semi-urban settings. 

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How to Launch Your Own Delivery Business

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How to Launch Your Own Delivery Business

It can be challenging to come up with a new business idea. A delivery business may be a suitable option for those who seek the independence of being a small business owner without reinventing the wheel. Starting your own delivery business is a terrific opportunity to be your own boss and earn a decent salary without much effort.

 

The delivery business is a simple service that entails taking merchandise, securing it within your mode of transportation, and delivering it to the final location. That model can be applied to almost anything. This necessitates a difficult choice between a broad model and a narrowly targeted specialty approach.

 

In terms of niches, working as a courier for documents and small products is a popular option. Couriers are used by real estate brokers, banks, and financial organizations to transport financial paperwork. Many of these are highly essential documents, such as official contracts and even checks, and they must be given by hand.

 

A local, general delivery business, on the other hand, can transfer anything reasonable in a local area. Food deliveries, moving assistance, and any other job deemed appropriate are all available as a general service. The mode of transportation is the most important piece of equipment in the delivery industry. Local deliveries can be made by bicycle or motorcycle. A car, van, or truck is standard, although larger box vans and specialist vehicles are utilized for larger equipment.

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Things that you will need to kick-start your delivery business:

License and Insurance

Licensing your business is necessary for collecting and paying taxes, as well as protecting your assets. Although you can operate as a single proprietor and merely license the business name, an LLC business model adds a degree of protection by separating the business from your personal life.

 

To operate, you will need a state license as well as a district or city license. This varies by location, so check with your local tax and business registration agencies for further information.

 

Insurance is also essential in this industry. To protect yourself and any passengers or other drivers, your car will require commercial insurance. Including a cargo, protection strategy is also vital, especially if you ship high-value commodities.

Permit for Transportation

Transportation Permit

Local operations do not necessitate any Department of Transportation licensure, but larger cargo rigs and anything crossing state lines must have a commercial Department of Transportation Permit. If the vehicle is classified as commercial, you may require a special license.

Marketing and Operations

After you have launched your company and set up your equipment, it’s time to find customers and make a profit. The market is evident in the financial segment, and you may approach real estate businesses and local financial institutions immediately.

 

Define your target markets and get your name in front of consumers in other categories. Put your company name and logo on your car, advertise in local print media, and run a few Facebook ads with local targeting. Referrals are your most valuable business source. Give each customer a business card and ask for references immediately. It takes time to establish a name, but with local marketing and referral systems, your company may amass a large customer base.

Use the Internet to promote your brand

Websites aid in the establishment of a professional image and the marketing of the company’s offerings. Client testimonials, photos of delivery trucks, pricing, the geographic region served, and operating hours can all be seen on websites. Other marketing techniques for acquiring new delivery customers include eye-catching business cards, flyers, and promotional offers.

 

It is OK to establish early route ideas virtually utilizing internet maps and address directories when arranging trips. However, before finalizing initial delivery routes, plan a test run in which you drive the regular route without making any deliveries. You may notice busy crossroads, one-way streets, or large construction sites that you should avoid.

Establish a fair pricing plan

 Because of the potential for variation in distance driven and item size, pricing for delivery routes can be difficult. It is acceptable to charge varying rates to different clients; for example, some customers may

receive price savings for repeated deliveries when compared to clients who reserve a one-time delivery.

Route planning and last-mile distribution

Optimization is critical to ensure smooth operations. Field staff and courier agents should be able to monitor their orders in real-time, ensuring that customers receive their orders on time.

Effective fleet management and last-mile delivery optimization will help you make fast hyperlocal deliveries, whether you are an e-commerce vendor or a local delivery service.

Successful management of the transportation distribution process is becoming increasingly important nowadays. MIMO Technologies offers a tech-enabled platform to easily transport goods and products and achieve a high degree of precision in e-commerce and hyper-local delivery.

Our field officers are qualified to complete deadline-oriented work and deliver to your customer in India’s most remote locations within pre-determined timelines. More than 14000 field officers serve in various rural and semi-urban areas.

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Impact of Tech Advancements On Last Mile Distribution

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Impact of Tech Advancements On Last Mile Distribution

If you run a logistics or eCommerce company, mastering the last-mile delivery service is essential. To do so, you must understand the effect of technology on the last-mile distribution market as well as the prospects for this autonomous delivery model in the future.

 

The rate of technological advancement is outpacing expectations, and it is already changing last-mile delivery. Hence, we’re seeing the start of series productions and the scaling up of technology implementation by several companies.

 

Customers want more from their distribution companies, and a highly competitive market, coupled with customers’ high-cost sensitivity, has forced the industry to build technology that will help it meet these demands. These developments, taken together, necessitate immediate adoption of these emerging technologies by last-mile providers.

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In the last-mile distribution and its advances, technology plays a critical role in resolving visibility problems. It helps to provide real-time insight into the last-mile distribution process in a variety of ways:

  1. Possibilities to address distribution problems before consumers become aware of them.
  2. Allows customer service representatives to be more proactive in dealing with distribution problems.
  3. Stops customers from calling you to check on the status of their orders.
  4. Makes you more cautious when dealing with customer delivery problems.
  5. Get real-time information on delays.

Innovations are entering the logistics industry at an exponential rate thanks to a truckload of available data through technologies such as artificial intelligence and predictive analytics, improved processing capacity, and seamless connectivity.

 

Artificial intelligence and machine learning are now being used by some of the world’s leading logistics companies to develop their core business strategies and improve real-time decision-making on issues such as prices, carriers, availability, inventory, and labor.

 

However, given the ever-changing nature of technology, it can be difficult for logistics organizations of any scale to keep up with these advances. While switching from older technology to a more advanced one takes time, success in this competitive industry depends on leveraging new technologies.

Few technological developments that are reshaping last-mile delivery are mentioned below:

Real-Time Tracking

Live monitoring technology is now allowing for a clearer understanding of what is happening at every stage of the distribution process. This benefits customers as well, by providing them with correct delivery status information. In the last-mile delivery phase, tracking the field officer on the road with the delivery is critical. This real-time order tracking function gives product distributors visibility into the current position of the field officer during the distribution process.

Telematics

Telematics is a rapidly expanding area that encompasses wireless communications networks that link remote applications. In effect, they provide last-mile delivery with end-to-end connectivity.

The Gig (On-Demand) Economy

Technology may sometimes do more than just help the industry innovate. It can disrupt – to open up entirely new possibilities. Uber not only introduced new technologies to the taxi industry but also introduced an entirely new business model.

Predictive Analytics

The adoption of emerging technology by the last-mile distribution industry offers a wealth of new granular data. Predictive analytics software may take advantage of this information and uncover new opportunities for improvement, such as route optimization. Predictive analytics detects trends that can help businesses develop their operations. Forecasting future demand is one example.

Artificial Intelligence (AI)

Artificial Intelligence (AI) has become an important part of many companies’ daily operations. Machine learning and robotics developments have had a worldwide influence by revolutionizing the way we delegate tasks to boost productivity.

  • It enables you to handle even the most complex data sets with precision.
  • Allows for the use of data structures and the development of data sets to monitor patterns and phenomena.
  • It creates data models that are geared toward predictive analysis.

Faster and User-Friendly Delivery Channels

Customers often choose a simpler and more user-friendly way to place an order online. If customers have a bad customer experience, they may refuse to order takeout. If the mobile app is not working well, customers can’t configure their orders, and they don’t get an immediate answer to their questions, they’ll have a bad experience. Customers should be able to position orders across all available channels, such as smart devices, social media, virtual assistants, and so on, using order distribution systems that simplify the process.

Big Data

By collecting and analyzing a vast amount of logistics data and optimizing the path for last-mile delivery in real-time, Big Data technology revolutionizes the online order and delivery system. The dispatcher may use the internet to monitor their product and driver, evaluate market products, deliver speed, check traffic, and display feedback, likes, and comments on social media, among other things.

Smart Outsourcing, ln

Outsourcing last-mile distribution to local third-party carriers with operations centers closer to their customers’ homes or workplaces will dramatically lower costs and improve delivery times.

IoT (Internet of things)

IoT offers real-time and more accurate data, as well as the ability to shield current device inefficiencies. Similarly, IoT revolutionizes supply chain processes by making them more efficient and effective.

Technology plays an important role in every stage of the logistics process. Artificial intelligence is used to automate the operation in connected warehouses. Artificial intelligence-based systems are being used by transportation companies to distribute equipment, track field agents, and optimize routes. Advanced approaches are now being used to enhance efficiency, such as location intelligence and geocoding.

 

It is difficult to keep up with the rapid advances in technology, but most companies are concerned that their rivals are implementing new technologies even faster than they are. In the last-mile distribution, groundbreaking technologies are setting new quality benchmarks. As a result, modern businesses that want to improve the productivity of their last-mile operations should look to ride this innovation surge.

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