How COVID-19 has accelerated Digitization in Banking

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How COVID-19 has accelerated Digitization in Banking

Amidst the current pandemic, customers’ expectations of banking have risen dramatically as banks push toward digitization. The need for fresh tactics centered on innovation and digital banking was evident in the banking industry even before the epidemic. Customers’ expectations of banking have risen as technology has advanced, thanks in part to the rapid and personalized services provided by major technology corporations. 

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So, what effect has COVID-19 had on this agenda?

The most visible change has been the shift to essentially online-only models. It has been an extraordinary transition as banks have migrated practically all of their client interactions to digital. 

 

If lockdowns continue, we may see further embedding of behaviors, but banks are currently in a conundrum. They are preparing for a digital future, and the epidemic has provided an opportunity to show what is possible. Customers, however, have not embarked on a more permanent change and require additional convincing to make digital adoption the norm. 

How quickly can banks adapt?

The rate of change is critical. Monitoring what your clients are saying or watching them become dissatisfied with a certain process is pointless if you can’t modify it immediately. Bank teams should ensure real-time engagement with their risk and compliance teams, as well as the implementation of measures to reduce conduct and compliance risk. 

 

The ability to detect and swiftly smooth over any bumps will be critical to improving the consumer experience and avoiding reputational damage. Banks can further improve their web channels by customizing them with self-selection navigation, customized online banking communication, and rich FAQ material and features. All of this benefits the customers and should reduce the need for more call center personnel. 

 

Open banking APIs (Application Programming Interfaces) powered by advanced analytics and advanced AI can provide richer real time personalization than customers receive today, and many FinTechs can provide powerful accelerators. 

Data: At the heart of digitization

It should come as no surprise that banks with stronger digital capabilities will gain more than counterparts who may struggle to deal with banking during the lockdown. Customers are being compelled to use digital channels and may view banks negatively if their systems are slow, difficult, or overly complicated. 

 

Banks must ensure that consumers who use remote channels have a favorable experience during and after the crisis. 

Banks, regardless of their digital competence, should be using the last several months to absorb the data coming in from their digital channels. We are aware that several banks have been challenged by an increase in client inquiries, which has resulted in customers being unable to reach their bank. 

 

Customer intelligence, such as call center demand statistics, should be fed into bank plans to help them improve response times and serve customers better. To increase contact center capacity, for example, use chatbots or re-deploy branch workers. 

 

Regardless of the increased use of technology, with branches generally inaccessible, keeping consumers connected is critical – and we have seen banks do just that, utilizing apps, emails, and website messages to talk directly to individuals. 

 

Even for the digitally savvy customer, many are discovering that digital services are incapable of meeting their very precise, complex, and time-sensitive requirements. Banks should use the crisis to find areas where the present customer journey may be altered in order to improve the experience both during and after the crisis. 

Four key areas for digital success:

Redefining the customer experience

entails putting the client and their needs first in order to provide long-lasting solutions. Banks should consider co-creating with clients frequently during the lifecycle of a proposition. 

Taking a mobile-first approach

Customers expect product and service accessibility via portable devices at any time, from contactless banking to account access. 

Creating a personalized data strategy

Building solutions requires understanding what data you have, what data you need, what questions to ask of that data, and how to evaluate the responses. It is critical to centralize existing datasets. 

Choosing the correct technological platforms

Choosing which platforms to use and how to use them is critical when incorporating new services into organizations that have substantial legacy procedures and assets and are subject to high levels of regulatory scrutiny, such as banking. 

COVID-19 has accelerated banking digitization as customer expectations shift during the epidemic. This prospective digital transition, as proposed by COVID-19, will also assist banks in dealing with the harder operating climate brought about by the epidemic. In the long run, it will be a critical step toward increasing profitability and returns in the sector. 

How can MIMO help?

The influence of digital transformation is obvious in today’s fast-paced, tech-focused world. Established organizations are being disrupted by ever-changing and growing technologies. As a result, to move forward, business owners must invest in transformation. 

 

However, for institutions that did not begin digitally, automating, and redesigning processes to improve operations is sometimes insufficient. They must also create effective consumer and employee experiences. This often necessitates firms transforming existing structures and procedures into digital processes via a robust plan devised with the assistance of digital transformation consultants. 

 

Is your business digitizing its information? Is your company being challenged by digital transformation considering that everything is now online? Are you interested in digital transformation? MIMO keeps up with these changes and has extensive experience in its successful implementation. We can assist you in digitizing, digitalizing, and ultimately digitally transform your company.

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How the National Automated Clearing House (NACH) mandate is simplifying financial transactions for one and all

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How the National Automated Clearing House (NACH) mandate is simplifying financial transactions for one and all

Online financial transfers have surpassed traditional payment methods in recent years. Large sums of money can now be easily transferred across borders using an internet banking service. With the advancement of internet banking and payment systems, the use of plastic money such as debit and credit cards has skyrocketed. E.g. People can apply for a personal loan online rather than visiting a physical branch, making it more accessible to the general population. 

 

Similarly, NACH was established to reinforce the many ECS systems that operate around the country. The National Automated Clearing House (NACH) is a clearing house system that was implemented by the National Payments Corporation of India (NPCI). NACH was created to automate and manage payments across numerous banks, as well as to manage repetitive or regular payments such as power bills, SIPs, insurance premiums, loans, and any other repeating payment. 

 

The National Automated Clearing House (NACH) is a centralized organization that was established to integrate numerous ECS systems across the country, to provide a foundation for standardization and norms, and to reduce local barriers/inhibitors.  

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Advantages of NACH

The NACH system is intended to have a national footprint and will cover all core banking-enabled bank branches across the country, regardless of location. NACH is a fast and efficient clearing platform that was designed to make payments easier and more cost-effective. 

How NACH works

Step 1

The corporate
(or money-collecting agency) collects the NACH mandate form from customers.

Step 2

The corporate verify the details provided by the customer in the mandate form.

Step 3

After verification of details, the corporate forwards the NACH mandate to its bank.

Step 4

The corporate’s
bank then shares the NACH mandate with the NPCI.

Step 5

Once the information is validated, the NPCI forwards the mandate to the customer’s bank for approval.

Step 6

Once approved by the customer’s bank, the corporate is authorized to collect funds from the customer’s account.

NACH is being adopted to assist anyone who makes substantial monthly payments. The NACH system benefited customers, banks, and organizations all equally. 

For Consumers

For Organizations

For Banks

As we can see, NACH Mandate offers several benefits for both customers and businesses. It also simplifies the organization and monitoring of every transaction by banks. NACH Mandate has become a significant component of the personal loan procedure because it enables timely payment of EMIs and other recurring payments. 

 

It protects parties who deal with huge numbers of transactions on a daily basis. Every small or large firm can benefit from NACH’s unified settlement system for the secure payment and collection of payments at regular intervals. The RBI governs the NACH system, making it a centralized institution for monitoring and managing all transactions in the country. 

How can MIMO help in this process?

The collection and verification of proper documentation are critical to the success of any company. MIMO can verify, compile, and deliver required documents to you, as well as ensure that they are obtained, managed, and supplied on time. 

 

MIMO has extensive experience in the finance industry, which includes institutions such as banks, microfinance institutions, and non-bank financial companies (NBFCs). 

Our services in this domain include:  

  • NACH Pickup 
  • Loan Application & Documentation 
  • Agreements 
  • Cheque Pickup 
  • Credit Card Application & Documentation 
  • Business Documents 
  • KYC Documents

For more info on NACH and other document collection services

Click Here

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Role of employee background verification companies in pre-employment screening

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Role of employee background verification companies in pre-employment screening

Background verification, often known as a background check, is an in-depth inquiry into many areas of an employee’s background, such as job history, public (criminal) records, residence verification, and educational qualification. The best Background Verification Companies in India mostly provide pre-employment background checks in India for both large and small businesses. 

 

The most effective Background Check Companies in India serve as third-party agents for businesses and organizations. In India, they primarily conduct pre-employment background checks. Employers in India rely on the resumes supplied by prospective candidates. However, most resumes contain inconsistencies. According to a 2017 AuthBridge poll, one out of every six job seekers lie on their CV. 

 

 

According to an AuthBridge analysis, the number of candidates with false CVs has increased over the last three years. The extent to which bogus resumes are on the rise poses a significant threat to employers. The top verification businesses in the globe have the enormous task of assisting the company in making the right employment decisions. 

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This is why a pre-employment background check in India is such a vital requirement before hiring.

When recruiting, a corporation is constantly at risk because the employer is liable for the activities of the employees. The finest background check businesses in India conduct a complete background check on the candidates, reducing risk. 

 

Candidates having a criminal history will jeopardize the company’s reputation as well as workplace safety. This should act as a motivator for employers to contact the best background verification businesses in India. 

 

 An in-depth pre-employment screening can assist preserve the company’s brand from unfavorable publicity caused by scandalous workers. The top employee background verification companies in India assist employers in selecting the best candidates for the job. 

The top employee background verification companies in India must do thorough research into these key components of the candidate.

Public records:employee background verification

Public records:

such as criminal offences, can be retrieved through courts of law and law enforcement organizations. This will ensure worker safety if a thorough background check is performed. It is also critical that the values of the employee and the organization are compatible with one another.

Educational qualifications:

Educational qualifications:

To check that the applicant’s educational qualifications are authentic, the employer may contact the college/university from which the candidate graduated. The credentials listed on the applicant’s resume are scrutinized. Aside from the qualifications, the employer may also question about the applicant’s overall conduct. 

Work history:

The employer can call the applicant’s prior employer to learn more about his or her work ethic, job role, job performance, length of employment, and overall conduct. 

Address verification:

Address verification:

Most background check organizations deploy a team of investigators to the applicant’s physical location. They may also consult with the applicant’s neighbors to get vital information. If the address turns out to be a forgery, it demonstrates the applicant’s determination to conceal his or her previous identity. 

Advances in digital technology are assisting Employee Background Verification Companies in India.

Aside from the CV, employee background verification companies can check the candidate’s online information. Furthermore, the Government of India has supported the background verification process by creating digital outlets where information is stored. 

 

Almost all information regarding the candidate is available in the Aadhar Verification, from residence address to biometrics. The National Academics Depository (NAD) was established to digitally store academic records. This aids to eliminate fraudulent practices such as faking certificates and marksheets. 

The government’s NSR (national skills register) is the largest database for working professionals. This makes it easy for businesses to verify the information provided by their employees. Because of technological improvements, it is simple for the top background verification businesses in India to collect information online. 

 

Social media is also an essential tool, and background verification companies in India make extensive use of it. This vital technology is used by the world’s best background verification companies to map out valuable information about personnel. Background check businesses can calculate the applicant’s interests, participation, actions, and affiliations. 

Background Verification Process in India

In India, background checks are performed either by the company or by third-party agencies. Large corporations or organizations engage the top employee background verification companies in India to do pre-employment background checks. 

 

Smaller businesses normally undertake the verification themselves with the assistance of an HR team. The employment verification process is determined by the many norms and the type of investigation required. 

A detailed report is supplied to the employer once the background verification company has completed the background verification process completely. After reviewing the complete report, the employer will decide whether or not to hire. In the event of a post-employment verification, the employer will decide whether or not to keep the employee. 

 

The background verification process typically takes 3-10 days; however, it may take longer if the background verification provider wishes to conduct a thorough background check. 

Top 10 Background Verification Companies in India

India is the world’s fastest expanding economy, bringing various firms and industries to the forefront. As a result, this has immediately paved the way for the establishment of a slew of background verification firms in India. 

 

Today, both large and small organizations have recognized the need for an efficient pre-employment background check system in India, which has resulted in companies trying to be the best background verification company in India. Here is our pick of the top 10 Background verification companies in India: 

CFirstCorp

CFirst Corp offers a cost-effective and personalized background check solution via an industry-leading, user-friendly web-based system. They are also an ISO 27001:2013 certified firm.

Corporate Investigation India

Corporate Investigation India provides pre-employment background checks, acknowledging the critical necessity to screen future employees at all levels. Other checks include the verification of white papers/documents, tenant screening, and drug testing. CII operates globally in accordance with the norms and regulations in effect in that jurisdiction.

JustVerified

JustVerified is India's first background verification company with a mobile application and a web-based application, providing clients with a convenient way of authentication and reliability.

The Fourth Force

Fourth Force ranks among the top ten finest background verification firms in India as a professionally managed background verification company with a staff of 100+ educated specialists delivering fair and dependable services in the validation of available information.

Sleuths India

Sleuths India is well-known for providing unrivalled investigation services for individual cases, company cases, debtor concerns, pre-employment and post-employment checks.

IBC

The IBC is run by professionals with vast expertise in the global screening sector. They are also an ISO 9001:2015 and ISO:2015 certified organization.

iCrederity

iCrederity's goal is to provide a standard platform for background verification based on authentic credential analysis that is accessible globally and supported by a strong network.

iChek Services

With over ten years of expertise in pre-employment background checks, iChek has a wealth of industry knowledge.

SecUr Credentials

SecUr Credentials Ltd. is one of India's major background check firms, having pan-India coverage and global operational capabilities.

Prompt Personal

Prompt Personal is one of India's leading HR solutions providers, with over 22 years of expertise.

This is the era where technology is significantly affecting the method of employee background checks and how they can be used. So, like any other industry that technology has transformed, background screening will transform, but for the better, thanks to the immense power of technology. 

 

With the latest technology in operation, MIMO’s employee background screening services can be used to perform verification quickly and easily by organizations. Companies need to send a request to MIMO for a background check and they can receive all relevant records without delay. Working with a reputable background check firm can help save on time and money while also ensuring that the company remains compliant in the customer screening process. 

 

Here at MIMO, we are aware of the high levels of transparency, complex legislation, and laws that the financial sector and other industries must adhere to and comply with. MIMO offers all-inclusive background check services with a focus on protection to provide you with the most reliable and up-to-date details. 

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How Background Verification Checks work in India

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How Background Verification Checks work in India

Background checks are not a service that is “one size fits all.” In fact, it is strongly encouraged that specific searches be conducted by certain sectors based on the positions they fill. 

In addition, to the normal background check for entry-level positions, employers must identify each position within their business. Any unique industry-related background checks they feel would help them make an informed recruiting choice (i.e., criminal background check). 

The industries that use background checks and searches and how each industry might profit are mentioned here. A company needs to avoid this type of terrible hiring. Many organizations include a background verification check in their hiring process to ensure they choose the right employees. Organizations like Transportation, Educational, Financial Services, Healthcare, Retail, Non-profit organizations, Staffing, Technology, Childcare, Financial institutions, Residential and Commercial living, Tenant verification, etc., have a greater need for background verification. These organizations are more reputable among the people, and hiring the wrong employee can ruin their reputation.

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Profile verification during Customer onboarding

In order to know your customer’s backgrounds, banks and other financial institutions must confirm the identity of their customers. Here’s how to make these quickly and precisely. 

In addition to requiring compliance with international legislation, customer verification processes assist banks in evaluating potential legal risks associated with conducting business with potential customers and other cooperants.  

Customer verification processes are generally used when :

To make sure that their customers are who they say they are, banks and fintech use a process or combination of protocols. This process enables banks to confirm the legal status of prospective customers, whether they are individuals or companies, through appropriate and significant papers. 

Despite the best efforts of customer identification procedures, it does occasionally happen that one can falsify documents, or firm ownership can be concealed via shell corporations. 

There are emerging companies that can assist in preventing these particular types of events from happening, even when consumer verification methods are rigorous. 

Customer due diligence during a business partnership

Companies must perform CDD (customer due diligence) when creating a business partnership. For instance, businesses must ask for and confirm specific information before forging a relationship with another organization. 

Certain regulators permit a streamlined investigation known as Simplified Due Diligence (SDD) when there is a low risk of money laundering. Businesses may need enhanced due diligence, or more thorough verification, in situations with increased risks. 

Businesses are not usually required to undergo the entire verification process by financial regulators. SDD is an excellent option for low-risk clients, like well-known governmental entities or private individuals with steady funding sources. 

The CDD process has been divided into three parts :

  • Step 1: Obtain data

  • Step 2: Selecting the suitable due diligence path

  • Step 3: Complete Observation

Although CDD criteria vary per industry, they are generally similar. To fulfill AML (anti-money laundering rules) rules and reduce the risks associated with fraud, CDD makes sure you are aware of your business partner‘s identities (in particular, by checking the authenticity of provided documents). 

Third-party verification is the best option for companies that onboard businesses. It cuts onboarding time to a few minutes without the need to add more staff to manage the process and boosts conversion rates. 

Businesses can select between regular, enhanced, and simplified due diligence based on what they know about the business partner. For instance, it is necessary to acquire original or certified copies of the records that attest to the business’s legal foundation and shareholders to gather information about a client that is a company, including information on beneficial owners.

Why is Background Verification Important for Customers?

Taking everything into account, you must be careful in your onboarding process of your customers, and you can only do that by thoroughly investigating each customer’s background. 

 

Therefore, it is best to do background checks to make informed decisions unless you want workplace safety jeopardized or to go through the arduous customer screening procedure. Of course, it’s the most effective strategy for you! 

Why is Background Verification Important for Business?

Background verification is necessary for every industry to prevent fraud. However, the banking and e-commerce sectors are where it matters the most because : 

Financial sector

Businesses in the financial sector want to do customer profile verification for both clients and staff. The organization must also verify people to reduce the risk of account takeover, money laundering, and terrorist financing. 

E-commerce industry

Due to returned orders, e-commerce suffers significant losses each year. A layer of security is added by address verification services to cut down on fraud and stop financial losses for businesses. 

Why is Background Verification Important for Merchants?

Merchants need to know the past of their vendors and business partners. Running a background check helps merchants to ensure they choose a trustworthy and honest business partner.

An unscreened vendor can lead to malpractice or accidents, ruining your customer relationship. Sometimes, merchants choose the wrong partners who were involved in criminal activities and had pending penalties. They may use your money to pay their fines for their illegal activity. Background verification ensures you avoid working with poor vendors.

What Types of Background Verification are Performed in India?

There are different kinds of background verification performed in India, including: 

Address Verification

Running address verification is essential whether the person is from the same city or shifted from another. There are two types of processes for this verification, physical and online address verification. 

 

The process of physical address verification involves a field officer who verifies the candidate’s details by visiting their given address. This process also helps you find whether the person lives at a temporary or permanent address and how many people live at the given address. 

Online address verification processes require verification of government-issued IDs like Aadhaar cards or any other documents. This process is done digitally. An officer will upload the address verification, and the platform will verify its existence.  

Along with address verification, tenant verification also plays a very important role when renting properties to tenants. When legally allowing your home for rent, there are specific procedures to follow. This background check is a step in the rental procedure you take for security. 

Identity Verification

Identity verification ensures a candidate is a real person. This verification process usually involves biometric authentication. It can be done by verifying the unique biological characteristics using government-provided IDs, including an Aadhaar card, a driver’s license, or a passport. It can be done using a few biometric technologies such as retinal, fingerprint, face, and voice recognition. 

 

An alternative way to process this verification is online. However, online identification verification involves many different solutions. One of them is copying CAPTCHA. 

Employment Verification

Employment verification checks the behavior and experience of an applicant at their previous workplace. The process of this certification is easy. Companies need to contact previous employees or co-workers of the applicant to check its overall organizational behavior. 

Education Verification

Education verification involves confirming that the education or any degree or diplomas the applicant claims are accurate. This verification process requires confirming the name and registration number of the applicant. It can be done by tallying the applicant’s name with the institution’s record.

 

It also verifies the course details and year of passing. A company needs to hire a candidate with the required skills and knowledge. It also checks whether the regulatory bodies declare the institution fake or not. 

Criminal Verification

A company checks the criminal records of new candidates using data released by the court in the public domain. The process is done under the Indian Contract Act and the Information Technology Acts of 2000 and 2005. A company can search across the records for cases provided by District Civil Courts, High Courts, and Supreme Court. 

 

Social media is also used as a part of criminal verification. An individual can also check the criminal record of a person online. 

Credit Check

A credit check is usually done by organizations dealing with money, like a bank, lender, or service provider. A financial institution can use it to check the financial history of a new applicant.

They can also use an employment credit report that carries all the applicant’s information, like their payment habits, past credit, and type of loans. It helps highlight any debt incurred or any money fraud undertaken by the applicant.  

Business Verification/Due Diligence Verification

Due diligence verification is essential for a company. Many online platforms, like Facebook and Google, ask for Business Verification. It helps online platforms to check your identity as a business entity. 

For business verification, you will need these things : 

All online platforms or business apps have different business verification processes. However, most of them require you to upload all the necessary documents and information about your business.  

E-KYC Solution

A company typically uses these two methods of KYC verification, including : 

  • Digital KYC 

Aadhaar OTP and Aadhaar-based Biometrics do it. This process takes only a few minutes, and you can perform it from home or the office. However, an executive from KRA will visit your home or office for biometric verification. 

  • Video KYC 

This process is similar to digital KYC verification. However, an official from the MSME invited you to a video call. The verifier authenticates the documents and checks the current location of the person. 

 

How is Background Verification Check Performed in India?

A company runs all background verification processes, from address verification to criminal record checks. All the verification processes are tiresome and take a few weeks to complete. A company verifies this information, including identification checks, drug tests, academic record verification, pre-marriage verification, database verification, and professional reference checks. 

Firms search public databases (criminal records) for any evidence of illicit activities. They then dig through your educational records to validate your degrees and certificates. Finally, businesses will check your address. They may even send people to real sites to verify a candidate’s address. However, different companies in India perform background verification checks in various methods. This is how they do it :

The Government's Background Verification Efforts

The government is also stepping up its efforts to prevent you from committing fraud. Here are the new tools it is employing to assist firms in conducting background checks on you. 

Aadhaar authentication

Aadhaar Authentication involves submitting the Aadhaar number, along with demographic information (such as name, date of birth, gender, etc), to UIDAI’s Central Identities Data Repository (CIDR) for verification, and UIDAI verifies the accuracy of the details submitted or the lack thereof, using the available information.

National Academics Depository (NAD)

The government established NAD to digitize your educational records. NAD may also give trustworthy certificates to verified users because they intend to get every education board and institution in India on board. 

National Skills Registry (NSR)

The NSR is the largest database of working professionals that assists businesses in verifying personnel information (if they are registered). 

How long does the background verification process take?

Generally, it takes around 1 to 2 days to get a full report on the background verification of specific services, including employment, financial, identity, and education verification, etc. However, this process takes only 3-4 hours when done with MIMOIQ to verify the information of an application.

How can MIMO help?

This is the era where technology is significantly affecting the method of employee background checks and how they can be used. So, like any other industry that technology has transformed, background screening will transform, but for the better, thanks to the immense power of technology. 

With the latest technology in operation, MIMO’s background screening services can be used to perform verification quickly and easily by organizations. Companies need to send a request to MIMO for a background check and they can receive all relevant records without delay. This will help you save a lot of time, which you can then utilize for more productive tasks. 

By partnering with a third-party background screening company, you will be able to receive all the information you need quickly. Working with a reputable background check firm will save you time and money while also ensuring that you remain compliant in the customer screening process. 

Here at MIMO, we are aware of the high levels of transparency, complex legislation, and laws that the financial sector and other industries must adhere to and comply with. MIMO offers all-inclusive background check services with a focus on protection to provide you with the most reliable and up-to-date details.

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The Impact of COVID-19 on the Gig Economy

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The Impact of COVID-19 on the Gig Economy

The COVID-19 health catastrophe is an extraordinary blow that is affecting people’s lives and livelihoods across the world. Its impacts are likely to be felt not just in the near term, but also in the medium and long term. The severe health consequences have been matched by dramatic losses in economic activity and labor market turmoil.

 

Fear of infection, public guidelines, and widespread uncertainty caused a significant reduction in economic activity and disrupted global value chains, resulting in a deep and broad shock to the labor market. Furthermore, state-imposed lockdowns and business closures have had severe consequences, with millions of workers in numerous nations seeing a reduction in, or entire loss of, their jobs.

 

As industries were required to shut down to safeguard workers’ health and promote compliance with mitigation and containment rules, many countries implemented widespread job retention and/or income support systems to assist workers. Employers reorganized their operations whenever possible to allow for remote working arrangements.

 

Participation in the gig economy has developed significantly in recent years and has expanded dramatically since the commencement of the coronavirus epidemic, owing in part to an increased reliance on gig workers to deliver essentials to consumers’ homes.

 

India has 15 million gig workers, accounting for around 40% of all freelance tasks available globally, and this figure is continuously increasing year after year. A considerable share of the country’s school dropouts, college students, and those who are only partially employed seek part-time work to support themselves and their families.

 

One of the most significant advantages of the gig economy is the flexibility it provides, both in terms of working hours and employment types. In fact, before the epidemic, over 70% of gig workers reported that they chose to work in the gig economy because it provided more flexibility and, in some cases, higher pay than full-time employment.

 

As the world begins to fully embrace this new form of working, which will likely rise in the aftermath of the pandemic, talent executives must plan for this inevitable shift and discover new methods to support workers to preserve the gig economy’s long-term viability.

 

The gig economy has undeniably become a vital component of the Indian workforce; a tendency that has only been accelerated by the pandemic. Millions of people are deciding to pursue a work arrangement that better matches their lifestyle than the typical full-time job.

 

However, the expansion of the gig economy raises important considerations concerning the rights of its workers and the long-term viability of this work arrangement if those rights are not fulfilled.

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Turbulent times for MIMO and gig workers

Starting with just a couple of clients and 250 field officers in late 2017, MIMO served more than 70 clients through 10,800 field officers till February 2020. MIMO’s future appeared bright, with its operations reaching 19 Indian states. The coronavirus then hit. The entire country was put under lockdown. MIMO’s field activities were shut down, and clients failed to uphold their pledges to continue doing business during these difficult circumstances.

 

MIMO, desperate for survival, has considered a video verification mechanism. This is not a large, groundbreaking change, but rather a simple tweak to make the greatest use of the available resources: video calling. What began as a temporary solution during the ongoing crisis quickly gained traction with both clients and field officers working from home.

 

Clients’ confidence in MIMO’s deliverable quality, as well as the MIMO team’s capacity to implement the new procedure and educate interested field officers, has begun to yield results. MIMO could be performing more transactions than the pre-COVID era, having grown from nearly zero transactions in the latter half of March to a couple of hundred today and a pipeline of two major clients joining in. To read the full story, please visit https://www.microsave.net/2020/06/17/mimo-bridging-the-digital-gap-for-the-rural-workforce/

The Impact of COVID-19 on the Gig Economy

The Bottom Line:

Now is the time for businesses to rethink the role of gig workers in their organizations and devise a strategy to retain them in the future. While their expanding ranks may bring workforce agility and cost efficiency, as the economy improves in 2021, companies must examine how to retain the best gig workers to help their organization expedite recovery efforts in the months and years ahead. For more info regarding MIMO’s services, please visit Supply Chain Service Provider In India – MIMO (mimo-technologies.com)

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How to Launch Your Own Delivery Business

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How to Launch Your Own Delivery Business

It can be challenging to come up with a new business idea. A delivery business may be a suitable option for those who seek the independence of being a small business owner without reinventing the wheel. Starting your own delivery business is a terrific opportunity to be your own boss and earn a decent salary without much effort.

 

The delivery business is a simple service that entails taking merchandise, securing it within your mode of transportation, and delivering it to the final location. That model can be applied to almost anything. This necessitates a difficult choice between a broad model and a narrowly targeted specialty approach.

 

In terms of niches, working as a courier for documents and small products is a popular option. Couriers are used by real estate brokers, banks, and financial organizations to transport financial paperwork. Many of these are highly essential documents, such as official contracts and even checks, and they must be given by hand.

 

A local, general delivery business, on the other hand, can transfer anything reasonable in a local area. Food deliveries, moving assistance, and any other job deemed appropriate are all available as a general service. The mode of transportation is the most important piece of equipment in the delivery industry. Local deliveries can be made by bicycle or motorcycle. A car, van, or truck is standard, although larger box vans and specialist vehicles are utilized for larger equipment.

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Things that you will need to kick-start your delivery business:

License and Insurance

Licensing your business is necessary for collecting and paying taxes, as well as protecting your assets. Although you can operate as a single proprietor and merely license the business name, an LLC business model adds a degree of protection by separating the business from your personal life.

 

To operate, you will need a state license as well as a district or city license. This varies by location, so check with your local tax and business registration agencies for further information.

 

Insurance is also essential in this industry. To protect yourself and any passengers or other drivers, your car will require commercial insurance. Including a cargo, protection strategy is also vital, especially if you ship high-value commodities.

Permit for Transportation

Transportation Permit

Local operations do not necessitate any Department of Transportation licensure, but larger cargo rigs and anything crossing state lines must have a commercial Department of Transportation Permit. If the vehicle is classified as commercial, you may require a special license.

Marketing and Operations

After you have launched your company and set up your equipment, it’s time to find customers and make a profit. The market is evident in the financial segment, and you may approach real estate businesses and local financial institutions immediately.

 

Define your target markets and get your name in front of consumers in other categories. Put your company name and logo on your car, advertise in local print media, and run a few Facebook ads with local targeting. Referrals are your most valuable business source. Give each customer a business card and ask for references immediately. It takes time to establish a name, but with local marketing and referral systems, your company may amass a large customer base.

Use the Internet to promote your brand

Websites aid in the establishment of a professional image and the marketing of the company’s offerings. Client testimonials, photos of delivery trucks, pricing, the geographic region served, and operating hours can all be seen on websites. Other marketing techniques for acquiring new delivery customers include eye-catching business cards, flyers, and promotional offers.

 

It is OK to establish early route ideas virtually utilizing internet maps and address directories when arranging trips. However, before finalizing initial delivery routes, plan a test run in which you drive the regular route without making any deliveries. You may notice busy crossroads, one-way streets, or large construction sites that you should avoid.

Establish a fair pricing plan

 Because of the potential for variation in distance driven and item size, pricing for delivery routes can be difficult. It is acceptable to charge varying rates to different clients; for example, some customers may

receive price savings for repeated deliveries when compared to clients who reserve a one-time delivery.

Route planning and last-mile distribution

Optimization is critical to ensure smooth operations. Field staff and courier agents should be able to monitor their orders in real-time, ensuring that customers receive their orders on time.

Effective fleet management and last-mile delivery optimization will help you make fast hyperlocal deliveries, whether you are an e-commerce vendor or a local delivery service.

Successful management of the transportation distribution process is becoming increasingly important nowadays. MIMO Technologies offers a tech-enabled platform to easily transport goods and products and achieve a high degree of precision in e-commerce and hyper-local delivery.

Our field officers are qualified to complete deadline-oriented work and deliver to your customer in India’s most remote locations within pre-determined timelines. More than 14000 field officers serve in various rural and semi-urban areas.

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Importance of Background Checks in the Post-Pandemic World

Address Verification

Importance of Background Checks in the Post-Pandemic World

The pandemic has created a new and expanding set of threats for businesses. Businesses must figure out how to secure their employees, customers, and assets from fraud, theft, and cybercrime in addition to striving for revenue gains in changing landscapes. All of this makes background checks more vital than ever, as long as corporations conduct them per the law. Here are a few of the many advantages of pre-employment screening in a post-pandemic environment. 

 

Against the backdrop of a battered global economy, the pandemic has created economic conditions that can exacerbate theft and fraud both within and outside of a corporation. Organizations can reduce personnel-related risks by doing due diligence on new hiring. Common frauds during the pandemic included fake government or healthcare communications (such as spam or telemarketing calls), phishing websites or emails, phony employment offers, and investments. 

 

A background check can include a credit score, former employment, and litigation in addition to looking into someone’s criminal history to determine someone’s dependability as a possible employee. The premise is that preventing crime is more effective than pursuing criminals. While various standards regulate person screening, the practice increases compliance.

 

According to the 2020 Global Benchmarking Report, regulatory compliance is the second most critical business concern for HR professionals. Furthermore, 44 percent claimed that background screening aided in regulatory compliance. Given that many applications contain discrepancies and fraudulent claims, it aids in placing individuals in the appropriate capacity. Verifying education, training, certifications, and other credentials ensure that a company makes better recruiting judgments. 

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Let me further elaborate on why you need to implement pre-employment screening at your organization. Here are some factors:

Hiring people for critical positions in a company:

Employees who have access to money, financial records, or sensitive databases might cause major issues if they are not trustworthy. An organization may suffer not just from the immediate consequences of any negative employee activities (such as stealing or placing the organization at danger of legal action), but also from the long-term ripple effects of a disrupted work environment, expensive lawsuits, loss of workforce, and, ultimately, the effect on profits. 

Learning from your mistakes:

We all make errors, and most employers will make a bad hire at some point. Indeed, according to CareerBuilder, 75% of businesses have hired the incorrect person for a position. These kinds of errors are avoidable and should not be repeated. Pre-employment screening firms provide the experience and expertise to help you eliminate errors and increase the effectiveness of your hiring process. 

When employee turnover is high:

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A background check can help to keep problematic and perhaps dangerous applicants out of an organization. It enables organizations to find more suited workers who adhere to a code of ethics. Screening also ensures the safety of present employees and management, which will result in less turnover if colleagues are competent and pleasant to work with. 

Methods for employee background verification

You can either delegate the assignment to your organization’s internal team. This may be your human resources department. However, the time needed to finish this activity may be more significant in this scenario and will be determined by the following factors: 

Hiring a background check business is another option for verifying a candidate’s employment history. They are professional businesses that assist you in completing applicant employment verifications in the shortest time. While conducting a background check on your own may take weeks, where a suitable candidate may locate another opportunity due to the slow and tiresome hiring process at your end. On the other hand, a background check company enables you to hire the best talent within 2-3 days, making the task hassle-free. 

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The importance of Address Verification and the Technological trends influencing It

Address Verification

The importance of Address Verification and the Technological trends influencing It

Address verification is one of the most critical components of a thorough background check, and it should not be overlooked.

Proper address verification does the following:

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It is no secret that increasing customer power is pressuring businesses to provide excellent customer service in addition to high-quality products. Customers are accustomed to receiving “perfect” service, so even the smallest hiccup in their purchasing journey can cause them to abandon their purchase.

 

Even if your products and services are satisfactory in this customer-centric environment, you must ensure that every component of your sales cycle is flawless, manageable, and scalable. Having accurate and up-to-date information about your clients is one of the prerequisites for providing excellent customer support. One of the most important aspects of a customer’s identity is their physical address.

Let's look at some of the benefits of having up-to-date and accurate customer address details.

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As previously stated, an address is an important aspect of a customer’s identity. Incorrect address data can lead to shipment delivery to the wrong address or erroneously post-coded correspondence, resulting in customer dissatisfaction, missed sales opportunities, decreased client loyalty, and a tarnished company image.

The importance of precise customer address data in business:

How is technology shaping current trends in address and identity verification?

How is technology shaping current trends in address and identity verification?

Companies and their customers are getting more concerned about privacy and security. More people are becoming aware of their data privacy rights and monitoring sites that reveal personal data leaks. According to recent research, 50 percent of online service consumers are concerned about identity theft and banking fraud.

 

As a result, businesses are scrambling to create and integrate comprehensive security systems based on cutting-edge technology in order to deter fraudsters and meet client demand. The new reality necessitates the implementation of new methods for client identity verification systems, transaction monitoring, and anti-money laundering procedures.

Artificial Intelligence is becoming the main driver of online identity verification industry?

Another development we’re seeing this year is the advancement of artificial intelligence (AI) and machine learning processes in the field of online identity and address verification.

 

AI has already made a significant impact in a variety of industries throughout the world, ranging from tourism and gaming to finance and the shared economy. It has been commercialized and widely regarded as the technology that will propel those industries forward.

 

However, as identity theft becomes more sophisticated, AI technology can be used to implement stronger security measures and mitigate fraud in the early phases of the verification process.

How can MIMO help?

With MIMO’s address validation solutions, you can focus on your core business while we improve the quality of your address data. Our transparent and invisible cloud and on-premise address verification service enables you to easily gain the benefits outlined above.

 

With the latest technology in operation, MIMO’s background screening services can be used to perform verification quickly and easily by organizations. Companies need to send a request to MIMO for a background check and they can receive all relevant records without delay. This will help you save a lot of time, which you can then utilize for more productive tasks.

 

By partnering with a third-party background screening company, you will be able to receive all the information you need quickly. Working with a reputable background check firm will save you time and money while also ensuring that you remain compliant in the customer screening process.

Here at MIMO, we are aware of the high levels of transparency, complex legislation, and laws that the financial sector and other industries must adhere to and comply with. MIMO offers all-inclusive background check services with a focus on protection to provide you with the most reliable and up-to-date details.

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Why Digital Transformation is needed to level up Business Growth

Why Digital Transformation is needed to level up Business Growth

A strong digital transformation plan addresses a company’s goals and how to go on a transformational mission logically. Businesses must also align their transformation plan with the appropriate programs to properly build the knowledge and capabilities required to adequately sustain digital leadership.

Employees must also become more adaptable and embrace a culture of continuous improvement to thrive and grow in the face of all the new challenges that come with this shift.

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What exactly Is Digital Transformation?

Digital transformation entails a fundamental shift in how businesses provide value to their customers. It can be viewed as a means of utilizing digital technologies to develop new processes, cultures, and consumer experiences in response to changing business objectives and market needs.

One of the first steps in digital transformation is determining the optimal technology to modernize a company’s infrastructure. This can include transitioning from manual data storage methods (such as handwritten logs) to using cloud software to collect, store, and manage vast amounts of data.

Once the infrastructure has been digitized, the next step in becoming a digital business is to identify processes that can be streamlined and automated.

Automation benefits both simple procedures and large ones with numerous integrations. A corporation can streamline its processes by prioritizing operational requirements and developing a digital strategy to meet those needs.

Why do you need a Digital Transformation Strategy?

A digital transformation strategy can assist firms in understanding where they are now, where they want to go, and how to get there.

Businesses that do not understand their current procedures and operations are unable to establish priorities and goals. Businesses, too, require trustworthy information to capitalize on opportunities and avoid risks.

Without incorporating these talents into a company’s operations and culture, its transformation will stall. A solid plan can assist businesses in efficiently developing and deploying these capabilities.

How to Level up a Company with a Digital Transformation Strategy?

Simply developing a transformation strategy is insufficient to propel a company to the next level of success. There must be an effective strategy implementation process in place. This could include:

Identifying objectives and intended outcomes

A transformation is about achieving long-term objectives. With a firm grasp of where a company is now, it can begin to plan. Businesses must assess their digital transformation requirements and goals, as well as what they intend to achieve.

Align transformation with company objectives

The most critical element in a successful digital transformation is alignment, and it must be supported from the top down. As a result, organizations must define the desired outcomes and ensure that they are fully connected with the company’s overall route, goals, mission, and future.

Having an effective communication strategy

 Developing an effective plan necessitates understanding how to convey any changes and the value they provide. The approach will fail if they are unable to persuade customers and internal teams. As a result, everyone must be kept informed throughout the process, and effective training must be provided as needed.

Developing an Innovative Culture

A culture of creativity should be part of any transformation approach. Customers and internal teams must be inspired to go forward, accept change, and think creatively.

Risk Management

It is all about moving quickly, building operational mindsets, and scaling new technology when it comes to digital transformation. However, because of these qualities, risk management and controls around the transformation endeavor must be carefully designed.

Testing and implementing effective technologies

There are solutions intended for every purpose and objective, whether a company wants to improve its customer experience, increase employee performance, analyze data, or accomplish innovation. Among the technologies that can be tested and implemented are:

Businesses that want to ensure a successful strategy from start to finish may consider hiring digital transformation experts. These experts have the knowledge and capabilities to provide IT strategy advice that determines goals, resources, deadlines, and budgets.

How can MIMO help?

The influence of digital transformation is obvious in today’s fast-paced, tech-focused world. Established firms are being disrupted by ever-changing and growing technologies. As a result, to move forward, business owners must invest in transformation.

However, for firms that did not begin digitally, automating, and redesigning processes to improve operations is sometimes insufficient. They must also create effective consumer and employee experiences. This often necessitates firms transforming existing structures and procedures into digital processes via a robust plan devised with the assistance of digital transformation consultants.

Is your business digitizing its information? Is your company being challenged by digital transformation considering that everything is now online? Are you interested in digital transformation? MIMO keeps up with these changes and has extensive experience in its successful implementation. We can assist you in digitizing, digitalizing, and ultimately digitally transform your company. 

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Go Green: Why Sustainability and Digitization go Hand-in-Hand

Go Green: Why Sustainability and Digitization go Hand-in-Hand

Yes, decarbonizing the global economy entails shifting away from the use of fossil fuels and increasing electrification and sustainable energy alternatives. However, it is also about becoming smarter and more efficient with our resources and energy use. That is where digital transformation and technology have a major role to play.

The current climate catastrophe is the result of actions by businesses, organizations, governments, and individuals. We must decide to consume less energy and use it more efficiently to limit carbon emissions. It appears to be straightforward. But, as we all know, this often entails uncomfortable decisions: Making it happen is difficult.

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Digital transformation in the service of long-term viability

The good news is that today’s digital technology may assist us in making wiser, faster, and more precise decisions – all of which are ultimately better for the world.

There are three critical enablers:

Transparency of consumption


The Internet of Things (IoT) enables us to collect and analyze data on energy and resources, offering insights across systems, buildings, and plants up to the enterprise level. With this transparency, power and other resources cease to be “commodities” that are merely delivered and consumed as needed.
We can regulate what we monitor by aligning consumption to real demand, grid performance, projections, and targets. This is where the process of decarbonization begins.

Analytics and Artificial Intelligence (AI)

We may make informed decisions based on data-driven insights based on measurements and learnings that are based on facts rather than intuition. With the correct data quality and structure, AI has the potential to automate or assist us in making real-time decisions, transforming traditional business processes.

Digital Ecosystem collaboration

Nobody can tackle climate change on their own, and no one can innovate on their own. Finding the proper technology partner is frequently the quickest, simplest, and most profitable method to meet lofty sustainability goals. This is where digital ecosystems like MIMO technologies can make a big difference. They enable end-users, technology suppliers, and integrators to collaborate and share data to gain new insights, develop new solutions, and address efficiency and sustainability issues.

These three essential accelerators all have one thing in common: they can revolutionize the way businesses and individuals work — in every function, at any level.

This is the pivotal point of the digital revolution

The same is true for sustainability: To speed the delivery of actual outcomes across the organization, an effective corporate sustainability strategy must be established and implemented from start to finish.

Furthermore, the two strategies – sustainability and digitization – must be intertwined. If they are, the following benefits will accrue: Companies that incorporate digital and sustainable transformations into their operations and value chains are 2.5 times more likely to be among tomorrow’s best-performing firms than those that do not.

MIMO sees sustainability and digitization as inextricably linked and important components of the fight against climate change. Our commitment to ambitious sustainability goals, and regularly measured environmental impact have been recognized in leading rankings. This could not have happened without a solid foundation of digital maturity and innovation.

To address this pressing situation, we must design and implement bold, achievable roadmaps and solutions that allow us to reduce energy-related emissions while meeting the world’s energy demand.

The potential of today’s digital technology, data, and artificial intelligence (AI) can help us accelerate this sustainability revolution. Companies like ours play a vital role in the economy as big economic players. The sooner we act and the more comprehensively we act, the better.

The Digital Age is only now beginning to alter the way businesses work. There will be even more advances and new words to learn and appreciate as time goes by. 

The twenty-first century brought in a new age of technology, which has been reshaping daily life, facilitating obsolete systems, and spawning entirely new business sectors.

How can MIMO help?

Is your business digitizing its information? Is your company being challenged by digital transformation considering that everything is now online? Are you interested in digital transformation? MIMO keeps up with these changes and has extensive experience in its successful implementation. We can assist you in digitizing, digitalizing, and ultimately digitally transform your company. 

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