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What is Employee Moonlighting? How to check for Dual Employment and Employee Moonlighting?

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Employee Moonlightng

What is Employee Moonlighting? How to check for Dual Employment and Employee Moonlighting?

Recently, many top IT companies found that half the employee workforce is moonlighting (working for other companies simultaneously). Many got fired, prompting a stern reaction from companies. Dual employment, commonly referred to as “moonlighting,” involves working two or more jobs concurrently. Employees have been found doing a lot of work for two different companies at the same time. It puts the company’s data at risk and costs the company money. This increase in employee moonlighting is attributed to most workers remaining in a hybrid paradigm after the COVID pandemic and working from home most of the time.

Under the guise of working from home, moonlighting workers lead parallel lives. Employers will inevitably need to be re-verified utilizing cutting-edge authentication technologies.

Table of Contents

Understanding the Concept of Moonlighting

In America, working a second job and a normal 9-to-5 job gave rise to the phrase “moonlighting.” Some people began engaging in their passions in their spare time, while others began looking for part-time jobs. People often had two jobs at once and took advantage of working from home, especially in the IT sector. Employees of IT companies who moonlight are not subject to any laws. Plant employees are not allowed to hold dual employment under Indian labor rules.  Numerous employers include in their offer letters that an employee may not hold down two jobs at once or should refrain from doing so while employed. 

Employees should avoid moonlighting in such circumstances resulting in losing their jobs.

Laws of Moonlighting in India

It is acceptable to work numerous jobs in India without breaking the law. Although many businesses impose such restrictions in their employment agreements in addition to regulations against holding down other jobs, a person with a similar set of jobs may raise concerns about a breach of confidentiality. Moonlighting might be seen as cheating if an employee’s contract calls for non-compete and is quite common with most conventional employment contracts. Below is the brief about the laws of moonlighting in India-

According to Section 60 of the Factories Act of 1948, a worker cannot work simultaneously at two places of business. However, the definition of a worker in the Factories Act does not include an IT specialist or any employee performing administrative or managerial duties.

The Industrial Job (Standing Orders) Central Rules, 1946, state that a worker is not permitted to work against the industrial establishment’s interests or accept any side jobs that would endanger the employer’s interests.

Present Moonlighting Policies in India-

While many top companies are opposed to employee moonlighting, some support it. Let’s examine businesses that support moonlighting:

  • Swiggy now permits moonlighting under some restrictions.
  • Nova Benefits encourages moonlighting and allows employees to explore new opportunities and follow their passions or interests beyond work hours.
  • C P Gurnani, the CEO of Tech Mahindra, said he could think about permitting moonlighting. He agreed that employees should be able to accept overtime pay, but they should be upfront about it.

How to check Employee Moonlighting?

It can be difficult to track down dual work if you don’t know where to look. Employers can find out if their staff members are doing a second job or moonlighting in a few different methods. The most typical method is to check with the employee’s previous employers or have a background screening done on the suspect’s job history. Many firms forbid employees from holding down a second job.

Therefore, it is the most reliable method to determine if an employee is engaged in dual employment. Peeking at the employee’s pay stubs is another technique to verify. The pay stub for an employee should indicate which employers are paying them. Here are some suggestions on how to look out for-

Using AI-Powered Dual Employment Tool

There are AI-powered tools that companies can use to search for dual employment. It can help with end-to-end tech platforms ensuring an easy workforce and reduced data loss. Moreover, it will further help in reducing manual efforts and costs.

Through EPFO UAN

Using UAN for dual employment verification is a quick and easy way to find out about a current employee’s work history. This dual employment check method yields reliable results in the shortest time.

The tech-enabled procedure is precise and data-driven. Employees are eligible for Provident Fund and Employer’s Provident Fund benefits in any industry. Ex-employer information is collected using the UAN number, and verifications are opened and closed by the data. When you provide UAN numbers, the team checks to ensure the client has no other employment during their current tenure. If there is any dual employment, the case is flagged.

Screening the Financial Records

As an employer, you can check the financial records of the employees. Employees may receive revenue from another employment if paid more than they should be given their position or hours worked. It would help if you enlisted the aid of a company that performs employment background checks for this step. Research further if you have reason to believe your business simultaneously employs an employee at another job.

Check their Social Media Accounts

Many employees, especially those having LinkedIn accounts, usually post updates about their employment. You can check their updates to know if they are engaged in dual employment.

Doing Background Checks

When hiring any candidate for your company, it is essential to do a background check. It will help you know if the candidate has a history of doing any dual employment. Hire an agency that does employment background checks using different tools.

Benefits of Checking Dual Employment Moonlight by Employee

Examining employee moonlighting and dual employment has several advantages for the organization. You can prevent potential complications and problems by doing this. Employees might be unable to give their full attention to either job if they are doing two jobs, one of which is in a completely unrelated field. It can result in productivity and caliber.

Consider a situation where a worker has two occupations, one of which pays significantly more than the other. In that situation, a problem might develop. The worker might feel more loyalty to the position that pays more and less loyalty to the other. Problems with job satisfaction and turnover might result from this.

Additionally, you can prevent any legal problems by checking for Dual Employment and Employee Moonlighting with employment background checks. For illustration, imagine a worker with two jobs, one of which is in a distant state.

Other issues like tax problems, immigration, and data issues can arise. By proper check of dual employment can bring down these issues. Again, you can prevent these potential issues by checking Employee Moonlighting and Dual Employment.

Conclusion

The issue of employees moonlighting is delicate and complex for businesses to handle. The lack of clear legislation in this area makes it even more flexible to one’s interpretation. From the general population’s perspective, this is appropriate and fair. However, businesses or organizations don’t operate on the ideologies of good and wrong. There are laws, rules, and contracts to govern it. Which, if absent, can result in a chaotic, poorly managed setting.

By reducing these risks to a minimum, you can guarantee the smooth operation of your company. Working with background checks and pre-employment services will help you run your business smoothly by being aware of the law and taking precautions to look out for these behaviors. Use the right service to do the job perfectly and help you with background checks and dual employment threats.

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How Remote Work is adding a Whole New Perspective to Background Checks?

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How Remote Work is adding a Whole New Perspective to Background Checks?

Right after the pandemic, the entire employee onboarding process changed 360 degrees. Hiring remote employees has significantly shifted from screening to a background check. According to an EY Forensic and Integrity Services report, digital changes are becoming a significant part of employee background checks. In a study of more than 115 top HR executives from companies in India and worldwide, 68% said it was hard to do background checks when the workplace was on lockdown. In contrast, just 32% used technological tools as an alternative to conducting checks.

Suppose an employee makes a mistake because you didn’t do enough screening; you, as the employer, will be held responsible. You may limit access to information needed for background checks in some places. As a hiring team member, you need to ensure that every possible employee goes through a background check. This check will help you determine whether someone has lied about their work or school experience and whether they have a criminal record. This procedure is just as crucial for remote workers as for those who work in person.

Background checks are necessary for remote workers, but they also present challenges. Here is how – 

Table of Contents

Competency

With the hiring process shifting online, candidates now find it simpler to cheat on online tests. Fake diplomas and experience certificates are increasingly more frequently used, but this is nothing new.

In an EY Forensic & Integrity Services survey, 96% of respondents said that up to 10% of background checks on current or potential employees failed. You can stop this trend by using technology to digitize records and test candidates ahead of time. So, it’s essential to use the modern way to check someone’s background. Using the right tools makes sure there are no fake documents.

Encouraging Stealing of Company Data

With remote hiring and working, data security is also in danger. Part of the job is giving employees access to company data from home using their networking equipment. When an employee accesses data remotely rather than simply in the office, there are many additional ways for the organization’s security and systems to get compromised. Businesses also need to think about a worker’s home, where unauthorized people could try to log in or even steal important company information. If the employee’s background is properly checked, it’s easier to ensure your company’s data is safe.

Moonlighting

In recent times, there have been many cases of employees moonlighting. Many top companies have fired employees for continuing to moonlight. The present controversy around moonlighting is not without merit. In remote workplaces, there have been times when workers missed online meetings because of technical problems or personal issues. It made the bosses wonder if they had another job. Through a PF transaction, careful background checks on potential recruits showed they were working two jobs simultaneously.

Also, if many people apply for remote jobs simultaneously, it raises questions about their skills and commitment. In the new normal, background checks must also deal with the situation when a candidate’s resume is quiet about these brief assignments.

Things you should know about background checks for remote workers

Running background checks on remote employees presents quite a challenge! Typically, you would sit across from a new employee’s desk and ask them to sign a waiver allowing you to run their background check. But if that person works from home, problems arise quickly, like “How do I know if the candidate is signing the waiver?” How can I verify that the candidate I’m recruiting is the real thing? Some of the concerns are –

Risks in Hiring Remote Workers

As mentioned above, there are certain risks involved with remote workers when there are no background checks. The worker may misuse the company data while sitting in a remote area. Employees that work remotely have much greater access to your system than those who can only access it when in the office. It would help if you also considered visitors who might be there because they might try to log in or even listen in on private corporate or client information.

Is there any need to redo the Background Check when the employee has been absent for a long

Employees who are gone for more than a month must undergo the same process as new hires. Often, background checks can catch employees doing something wrong and lower risk even in normal situations. Furthermore, if you had the necessary approval when you first employed the individual, that waiver might still be valid if you do another criminal background check. To be safe, review any potential time restrictions in the waiver once more.

Points to consider when doing background checks of remote employees -

Consider State Laws regarding Background Checks

Background checks are essential for hiring remote workers because they help the hiring team ensure they are working with the right people. But you need to know about certain laws, so you don’t get in trouble with the law in the future.

Considering the cost of Bad Hiring

Poor recruitment will always affect an employer’s reputation, whether they are working in the office or remotely. If a remote worker’s background is checked, it could save the business money in onboarding and training costs, turnover costs, and the costs that could come from hiring without being careful. Ensuring all workers have been thoroughly vetted, no matter where they are located, helps protect the investment a business makes when adding a new team member.

Remember, it's your responsibility completely

As an employer, it is your responsibility to make sure they are hiring someone who does not pose a threat to the corporation and keeps those team members engaged, regardless of whether they are local employees or remote workers. An employee may file a negligent hiring lawsuit if another employee causes them harm, and they can demonstrate that their employer did not adequately screen that individual. It also applies to employees who work remotely. If everyone isn’t given a thorough background check, the employee who filed the complaint may be able to get money from the court.

Expanding Job Qualifications

When hiring remote workers and doing a background check, you should look for more than just the typical job requirements. To locate the best candidate for the post, fine-tune the position’s ideal qualifications. For example, if you’re hiring someone for an online teaching job, do they have the skills or qualifications to make training materials just for an online audience? The job posting should consider the vast differences between an online and classroom environment.

Also, think beyond the box to learn more about the candidates. Do they, for instance, engage in activities or obligations outside of the workplace that reflects a self-starter personality type? Working remotely necessitates a higher degree of initiative and self-discipline.

How can MIMOIQ help with the background checks of remote workers?

Hiring a remote worker is quite challenging, especially when doing a background check. This is when you need a professional company that can undertake the job. MIMOIQ does the check professionally.

MIMOIQ, using modern tools and an experienced team, can look up anything, including verification checks, background checks, and others. Following every report from a background check, you get real-time updates.

The team integrates different tools with your business during the background check process to ensure you get the correct result. Our model for background checks gives better, faster results and keeps a direct line of communication open.

Summing it up

Every organization has been caught off guard by remote work. Because of changes in technology and workflow, the traditional office environment and business have changed a lot. Proper background checks on prospective employees can help the company run smoothly.

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How to get Rental Verification?

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How to get Rental Verification?

If you own a property and want to rent it out for extra income, understanding the process of rental verification is vital. The hazards associated with less-than-ideal tenants, such as late rent payments, property damage, or any other problem, can be significantly decreased by doing a tenant screening.

Landlords must understand how the rental verification procedure works. It’s also essential to know how to do tenant verification, especially if you’re new to the world of rental property ownership. However, few feel that a landlord can refuse rental verification. The answer is no. This is because it is an essential part of hiring a tenant legally.

Rental agreements typically go well for both parties. You wouldn’t anticipate one of your tenants making the news for the wrong reasons, such as dealing narcotics, providing shelter to terrorists, or collaborating with mafia bosses. But people can be unexpected and even criminal at times.

The negligent type who never pays the rent on time or the out-of-control alcoholic noisemaker who parties on into the wee hours whenever he gets the chance are just a few problematic renters that landlords frequently deal with. To avoid this situation, it is important to undertake rental verification.

This article provides insight into the rental verification process and other aspects to consider.

Table of Contents

What is Rental Verification?

Verifying a rental or a tenant is crucial since it provides landlords with a summary of a potential tenant’s history. Verification is carried out by doing background checks in different ways, including online, over the phone, or by email, to learn more about the applicant’s past with rent and money. The verification procedure allows the landlord to verify the integrity of the information supplied in the application.

The verification procedure typically takes between 48 and 72 hours to complete, though actual processing timeframes can vary. The process could take longer if the landlord has received several applications for the same property.

Some practical steps to complete the Rental Verification Process:

Authenticity

Verify the accuracy of the information provided by your potential tenant first. People can lie about nearly anything; let’s face it, especially if there’s a good chance they won’t be accepted based on merit. If you avoid performing certain processes, there is a high risk of renting the wrong person.

Always use a government-issued ID card to verify the applicant’s identity. It could be anything from a driver’s license, passport, or social security card issued by the state. After confirming their identity, you can verify the remaining details listed on their rental application.

Employment Verification

The tenant’s job status is the second most important thing to consider. Renters are required to disclose information about their employment. Your duty as the landlord is to verify that the information is accurate, particularly regarding the employer and income information.

The job’s permanent or temporary status should be one of the deciding elements you consider while verifying a rental. A constant source of income and proof that the applicant would have the ability to pay rent on time are more likely to be indicated by a permanent job.

In the standard rental process, the renter gives contact information to employers to get employment verification done. You can use that information to contact the listed employers or inquire if the information is accurate.

However, you will need to examine the tax return for self-employed renters. However, if a candidate hesitates to disclose their employment details, you should disregard their application and go on to the next.

Checking out the Income

Under the rental verification form, the landlord needs to get all the information about the income. There are cases where the landlord has to consider evicting the tenant for failing to pay the rent. Examine the tenant’s income to help resolve this problem at the outset. Ensure that renters have a sufficient monthly income to cover their rent on time every month. Most landlords like to ensure that a prospective tenant’s gross monthly income is at least thrice the monthly rent amount.

If you feel like getting more details, request further income documentation from a rental applicant. You can check for the following options: requesting bank statements, tax returns, or pay stubs from prospective tenants. By exercising this extra prudence up front, you can lessen the likelihood that you will need to remove the tenant down the road.

Check the Rental History

One of the major concerns of any landlord is how the tenant will take care of the property. There are cases where tenants end up damaging the property. No landlord would rent the property to a person with a negative history of damaging the property. The landlord is put under an unfair financial burden as a result.

The best way to confirm a renter’s history is to get in touch with their former landlords and find out how they got along with them as tenants. The prior landlord will surely mention it if a former tenant neglected the property.

Tenant Verification Process

The tenant verification process is carried out in two stages :

  • Tenant Background Check and Verification
  • Tenant Police Verification

Let us check in detail

Tenant Background Check and Verification

As mentioned above, the tenant verification process is about examining the renter’s past performance and ability to pay rent.

This is a comprehensive list of things to have on hand for tenant background checks.

  • Personal Details - Name, family members, prior address, references, and other basic personal information.
  • Professional Details - Professional information, such as employment status, office location, income potential, etc.
  • Past Rental History - References from prior landlords, a history of on-time rent payments, any defaults.
  • Additional Information - Potential future relocation locations, potential legal or financial obligations, etc.

Tenant Police Verification

The Tenant Police Verification process is now compulsory in the majority of the city.

  • Conducting a renter's police verification is crucial to protect both the tenant and the landlord.
  • You can do the police verification at the nearest police station by filling out the paperwork in person at the neighborhood police stations; and can complete the tenant police verification.
  • Additionally, you can perform the Tenant Police Verification online, saving the time-consuming offline tenant verification process.
  • There is an online tenant verification option using the app in many cities to make things easy. It helps the landlord to do the process without stepping out of the home.

The Process of Doing Tenant Verification Online

If you prefer going through an online verification process, below are the steps:

  • You need to register with the state police's official website.
  • Enter your name, email address, and contact information to create an account.
  • Then choose the part for a tenant or PG verification.
  • Then, complete the information in the sections for tenant and landlord details.
  • Upload the necessary paperwork, including the Adhaar Card, a photo, and a signature.
  • Verify if all the details included are accurate.
  • Make an online payment.

You can check the application’s approval status on the online tenant verification once it has been filed.

Conclusion

It is crucial to perform the proper rental verification process to get the right renter. Remember that no screening technique is error-free. But most of the advice we give will assist you in spotting warning signs, should there be any. To prevent any concerns later, it is best to connect with professionals who will do the job perfectly, and MIMOIQ is the leading company. It offers a rental verification service, under which you will get a complete background check and other vital information.

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Tenant Verification Law in India

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Tenant Verification LAW

Tenant Verification Law in India

When legally allowing your home for rent, there are specific procedures to follow. This is because you are handing over your home for rent to new people whom you may or may not know. When renting your home, following the proper tenant verification laws matters the most. As the property owner, you must learn about the tenant’s personal and professional history. It is because renting your property is a hassle-free way to make money. You must assess the tenant’s ability to pay while ensuring that he won’t be a public or legal nuisance. The background check is a step in the rental procedure you take for security. 

There are specific laws for the verification law, which you need to be aware of. However, the primary question is how to apply for tenant verification. To answer this and inform you about other aspects of tenant verification, you can read below. 

Table of Contents

What is Tenant Verification?

Tenant verification is a preventive step. The primary goal of this verification is to avoid renting out criminals and antisocial individuals. The district police are authorized to keep a complete record of individuals who move from their hometowns to other cities, irrespective of the reasons. 

The property owner who legally allows the respective property on a rent basis has no right to inquire about a person’s past. 

However, they can request all the information necessary from their tenant, including identification documentation, their home address, and whether or not they have ever been charged with a crime or been the subject of a civil lawsuit. 

Tenant Background Check

You need to know the tenants. When we talk about the tenant background check, we mean the police verification of the tenant. Therefore, tenant verification differs from a background check in the following ways:  

  • It's crucial to keep in mind that you must earn income legally to ensure everything runs smoothly without causing undue stress.
  • You will undergo a background check as part of the rental process for your protection.
  • The tenant's police verification is an additional step in this procedure. It is essentially necessary and integral.

Legal Measures if Verification is not Done

The Indian Penal Code (IPC) contains a clause that, if the tenant violates the law, could result in the landlord being charged. Suppose a public authority issues a disobedience order. In that case, the guilty party will have to face punishment, according to Section 188 of the IPC, for disobedience proclaimed by a public servant. Moreover, if the rented person ends up being a threat to society, the landlord is also liable to get imprisoned for six months or a fine of Rs 1,000 or both.

The tenant’s photo, name, native address, contact number, and passport number fall under the verification process. The verification process also involves gathering family information. Additionally, it is necessary to get the tenant’s thumbprint. 

Difference Between Tenant Background Check And Police Verification

There is a difference between a tenant background check and police verification. Mentioned below are the differences:

Tenant Background Check

Under this portion, you must find information about the tenant’s personal and professional history. The main reason behind renting out your property is to earn money. You must assess the tenant’s ability to pay while ensuring he won’t be a public nuisance. The background check is a step in the rental procedure you take for security. 

Police Verification

Another step in this process is a tenant police check. In addition to vetting potential tenants, you must include the police in this procedure. 

Process Of Tenant Verification

The process of tenant verification in India depends on the city or state. Whether in Mumbai, Bangalore, or Delhi, the tenant verification process differs, especially in the police. However, the steps for tenant verification are: 

Documents Required For Tenant Verification in India

As a part of tenant verification law, it is important to be handy with documents for verification. While rental websites connect homeowners and tenants, creating a legally binding rental agreement involves several steps. Since the contract specifies the terms and conditions approved by both parties, it is crucial to have it in writing and have both parties sign it. It is also important to note that the contract’s terms are difficult to change without both parties’ agreement. A list of documents that will help bind the contract legally must also be gathered in addition to the contract itself.

The list of documents both parties need to carry is: 

Homeownership Proof:

Ask the landowner to provide you with confirmation that they are the property’s owner if you are renting a space. They can produce any paperwork proving their property’s ownership and legal right to rent it out.

Electricity Bills:

Before renting a place, ensure there are no outstanding bills so that you don’t end up responsible for any overdue fees or payments. Ensure that the overall load on your electricity meter supports the weighty burden of numerous gadgets.

No-objection Certificate:

If you reside in a colony or society, ascertain whether there are any specific guidelines and restrictions on inviting guests and pets over. It is best to check if there are any do’s and don’ts while living in society. Obtaining a no-objection certificate from society is advisable to prevent any problems.

Address Confirmation:

It’s imperative to have a valid ID while renting. Ensure you have the name, contact information, and address of the minor’s guardian if you rent to a minor. Always obtain a copy of the above information and their workplace address.

Avoid paying extra money to brokers who take a percentage of the rent and charge for paperwork, whether you’re a tenant or a landlord. Moreover, it is essential to understand legal processes, and carefully adhering to rules is crucial for DIY tenants and owners. 

Using Tenant Verification App

Landlords can use a tenant verification app that helps to eliminate paperwork and other related pain. In Delhi, there is the Suraksha app. The Nashik police have introduced an online system for tenant verification that allows landlords to get tenant information without visiting the police station. This has made it much simpler for the landlord and the police to complete the police verification form. Users can quickly assemble this rental verification process and locate information about possible tenants using online tenant verification services.

By using this app, the landlord can have a breath of fresh air to cover the information needed for the smooth function of the process. These apps also have a tenant verification FAQ section to answer all your questions. 

Online Tenant Verification Service from MIMOIQ

Following the tenant verification law, MIMOIQ helps in bringing crucial details using agile technology and real-time information. From employment verification to address verification, everything is done under one roof. If you are looking for a tenant verification service that can handle all the aspects of the same, MIMOIQ offers a background verification service. Using MIMOIQ’s DIY portal for tenant verification, you can get the comprehensive details required from anywhere in India by just signing up. 

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How Do Criminal Record Checks Work in India?

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How Do Criminal Record Checks Work in India?

Not everyone carries a criminal record. However, for an organization, it is vital to have a complete background check, especially for criminal record checks. Before hiring an application, a thorough background check is done, including a search of the applicant’s public criminal record. The criminal background check process involves looking through numerous publicly accessible documents to learn about the applicant’s criminal history. Examining court documents from civil and criminal cases is part of criminal record checks in India. Data that has been made available to the public by the courts are used for this. It all comes down to checking the person to see if they have ever been in trouble with the law. This background check is a crucial component of the pre-employment process. As a result, it guarantees a secure system within the administrative structure.

In India, there are different places where a criminal background check is done. Some of these are:

  • District court
  • High Court
  • Magistrate Court
  • State Court
  • Supreme Court

The District Court and the Supreme Court of India are publicly accessible with web databases to check criminal charges of an employee. A complete public criminal record check is unavoidably required to guarantee a safe workplace devoid of criminal intent. By performing a criminal background check, you can be confident that you are recruiting applicants with a clean record. It also entails looking through the Litigate database. A search of the Litigate database will reveal whether a candidate’s name is included in a private or public database, such as a criminal or law enforcement database.

Table of Contents

Why is it necessary?

It is vital to conduct a thorough criminal background check to keep the workplace secure. In other words, anyone hired for any position must have a spotless past. To be sure, the employer does a background investigation. The organization searches pertinent databases involving the candidate’s name in civil action, regulatory compliance, and criminal activity.

In addition to conducting a background check in India, it is vital to scan the global database to see whether the candidate has any connections to any crimes or offenses.

It is crucial for an employee to send verified documents to the hiring department for the smooth functioning of the process.

The Law About Criminal Background Check

There is no specific law in India that mainly addresses criminal record checks or inquiries into criminal histories. However, while checking criminal histories, the Indian Contract Act and Information Technology Acts of 2000 and 2005 were cited as standard laws. The Credit Information Companies (Regulation) Act of 2005 imposes sanctions on businesses that fail to maintain the confidentiality of the personal information they acquire about their personnel.

How do government agencies conduct a criminal background check?

The public records of the State and Supreme Courts and district magistrates are the ideal resources government entities use to access databases they need before hiring employees. Most private and public organizations also confirm litigation-related information. They go to the National Crime Research Bureau and the CBI to check the candidate’s name on the most wanted list. Search the SEBI database, the Central Vigilance Committee’s roster, and the RBI database.

However, the verification process doesn’t start until the candidate has given their written authorization. As required by law, the government agency needs to question the nominee.

Deciding the Type of Background Check Needed

An applicant’s credit history, criminal history, and employment history are all checked as part of the background investigation. The profile and nature of the job will determine this check.

Other than that, many organizations prefer to check social media activities too. Another significant source of background checks in India is social media scanning. Prospective employers can map potential job applicants’ affiliations, tastes, and actions. In layman’s terms, the process allows talent scouts and recruitment firms to indirectly investigate criminal history and better understand their nature without spending time directly with them. In a large nation like India, the precautions mentioned above help ensure a thorough background check. However, authorization from the candidate is still required for screening medical, financial, and other essential data.

How to Get the Police Clearance Certificate (PCC)?

An individual may obtain a Police Clearance Certificate (PCC) from the Indian Police or another duly appointed Indian government representative. The certificate helps to check any criminal records associated with a person’s name and issues a clearance certificate if they are clear. Like other criminal background checks, PCC is also a part of it. Indian or international nationals who reside in India or have previously done so may need a PCC. There are numerous reasons why PCC would be necessary, including:

  • Applying for a clearance-required position
  • Attempting to immigrate or secure a visa to another country
  • Organization verification procedure

A period of validity is not endorsable on an Indian PCC’s certificate. However, it is valid for six months, depending on the application’s authority.

What happens if there is a criminal background?

If the hiring agency finds that an applicant has spent 48 hours in jail, the authorities have the right to suspend the hiring. The agency also has the right to give serious consideration.

Later, the issue will be considered, and the agency’s answer will be reflected in its activity. It can terminate the profile or give it new life.

Hiring a Professional Criminal Record Checks Organization

No matter how big or small the organization is, it is vital to have a criminal record check. It is a crucial step to excluding those with criminal histories who pose a danger to the organization.

The expert team at MIMOIQ is dedicated to offering all types of criminal background checks per your company’s requirements. The company recognizes the value of criminal background checks and ensures they are accurate, reliable, and comprehensive. For any organization, the background check of an applicant matters the most. Depending on the position and business, various services may be part of a background check. A potent combination of services, including geo-tagging, quality management, and real-time data transmission, assures the validity of the data. It gives you a thorough overview of the subject’s background.

Various parameters are considered, and more than one kind of criminal history check ensures accurate results. Services are included under background checks:

Financial Verification

The financial background check services offered by MIMO can assist you in reducing the risk of fraud. MIMOIQ helps you with checks to determine customers’ credit and financial viability by providing tailored solutions.

Verification of Address

It is now easy to verify the address of your candidate with MIMO’s address verification services. The team confirms the information provided by the candidate by physically demonstrating the address using the extensive network and modern verification tools.

Using social media to confirm

72% of companies use social media to screen applicants throughout the hiring process. Employers can quickly map a prospect’s interests and affiliations on social media with the aid of MIMO. The company has a team of specialists who know what to look for.

The appropriate level searches public records. The applicant’s address, nationality, or designated jurisdictions determine which countries are searched. We also check the police records in the candidate’s new area if they move to another state or region. MIMOIQ also uses a technique for conducting criminal background checks where they look up information from different sources of databases and look at news articles.

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Digital Identity Verification and Document Verification to Know Your Customer

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Customer Profile Validation

Digital Identity Verification and Document Verification to Know Your Customer

Document verification is important when onboarding new customers, depending on the type of bank you are running. KYC checks are now the norm in every industry, online and offline, no matter your business. Every business wants a long-lasting relationship with its clients, and every relationship begins with trust.

Document verification is the first step to creating that trust. Verification is crucial for businesses to guarantee that legitimate client accounts aren’t compromised and that they aren’t placing themselves at risk of fraudulent transactions. Customers also need to have equal trust in the company or bank. The initial stage in developing this trust is digital identity verification. Customers are more likely to return for additional purchases if they believe the procedure is fast, accurate, and secure. Additionally, businesses may concentrate on other tasks, like offering the most excellent experience possible, if they are convinced that clients are who they claim to be.

Table of Contents

Why is Digital Verification important?

Customers may lose control of their accounts if the documentation is submitted without notice and have money spent without their knowledge if their credentials are stolen. As victims learn the full depth of the problem, the effects of ID compromise can endure for months or even years. For instance, there are cases where victims receive calls from creditors from banks stating that they owe money and will have to face strict legal action. Deplorable document verification systems can help lower this risk by streamlining businesses to identify and thwart fraud before it gets out of control

Meanwhile, fraud and identity theft can cost businesses money because consumers may switch to more secure rivals or find the company’s inadequate data protection. Some of the reasons why electronic identity verification matters include:

Help to Prevent Fraud

Digital identity verification reduces discount abuse and increases the ROI of customized offers. Discount fraud is observed by businesses using identity marketing initiatives more than before.

Numerous businesses that provide students with personalized offers often compromise email addresses to confirm eligibility, which is quite a serious act. After a few years, many of the graduates still carry these email addresses. Utilizing faulty email address verification also restricts your audience because more than 40% of college students never received the wrong email address. Creating false email addresses is also simple, and many businesses lose money to fraudsters who do that. But digital validation is effective.

Help to carry out long-term relationships

Thanks to digital verification, customers are more likely to return when a procedure is quick, trustworthy, and secure. Contrarily, ID procedures that take too long are erroneous; keeping users in the dark about their status in the procedure or what will happen next will thwart efforts to forge reciprocal connections.

Respect Customer Privacy

Customers are concerned about the security of their personal information, and cases are growing in huge amounts. 4 out of 5 customers prefer not to do business with a company that doesn’t follow the right verification method and has faulty privacy practices. By requesting only the most basic personal information, digital verification protects their privacy. More than two-thirds of consumers are willing to share their name, birthdate, email address, and physical and mailing addresses for a personalized offer.

Privacy must be respected when implementing an identity marketing program that targets college students.

Helps in Boosting Operational Efficiency

Through automation, reliable digital identity verification tools help to increase overall productivity. The correct tools can decrease the need for manual review of PII and boost overall decision-making speed without compromising security by utilizing complex data analysis and comparison algorithms.

Increase the Confidence of Consumers

Customers are frequently eager to give businesses access to their personal and financial information to ease friction and speed up transactions. To avoid having to enter their credit card information each time they wish to make a purchase, users can, for instance, allow a website to remember it. Customers who find it comfortable can feel more at ease with the process thanks to secure and open digital verification services that reduce the overall time and energy spent reviewing documents and details manually.

Different Types of Digital Identity Verification :

Knowledge-Based Authentication

Knowledge-based authentication (KBA), which asks for an answer to security questions, confirms a person’s identification and general information sent. These questions are generally made straight for the person answering them but challenging for everyone else. Like “Who was your favorite teacher?” or “Which pets do you love?” A further precaution for KBA is the necessity to respond to the questions at a specific time. The fact that KBA is the most user-friendly verification method has the most advantage. However, the drawback of this method is how simple it is to find solutions through social networking

Education Verification (590 × 400 px)11

Two-Factor Authentication

In this type, the customer enters a code given to their email or mobile phone as part of two-factor or multi-factor authentication. Today, many online services use the verification technique; consumers may easily recognize and comprehend how to utilize it. You may quickly confirm a customer’s email address and phone number with 2FA or MFA. The process is critical; you need to be sure your consumer did not enter their info improperly.

Users need to provide their identification, commonly referred to as a token, along with the regular username and password when using the two-factor authentication.

Credit Bureau-Based Authentication

In the credit Bureau- based authentication, data from one or more of the credit bureaus are collected. The data involves name, address, and social security numbers. These are an important part of customer verification.

Credit-based authentication establishes a certain match of customers without jeopardizing the data for business benefit. However, for young people and new immigrants with thin credit files, it might not match.

Database Methods

Database ID techniques help check an individual’s identity card using information from many sources. Since the method helps assess the overall risk for the user, there is no need for manual reviews. Due to the prevalence of fictitious online identities, this method’s biggest drawback is that it doesn’t guarantee that the person supplying the information is also the one carrying out the transaction.

Online Verification

Artificial intelligence, machine learning, and human assessment are a few methods used in online verification to establish whether a government-issued ID belongs to the users. This verification technique often asks users to upload a photo of themselves holding an ID to confirm that the person on the ID is the same. Online verification is highly secured and is now followed by every other website. Still, some users find having to provide a photo of their face and ID to be a hassle or an invasion of privacy.

Biometric Verification

Based on bodily traits, biometrics helps in identifying and authenticating people. Facial recognition, iris, voice recognition, retina scanning, and fingerprinting are all examples of biometric technology. Customers who use these techniques will find them quite convenient because there are no passwords to remember or questions to respond to.

Using the Best Digital Identity Verification Service

It is best to connect with professionals to make the best use of electronic verification identification through modern tools. MIMOIQ is the leading company that deals with background checks and identity verification for NDFC, banks, and e-commerce companies. With the nationwide coverage, the company uses professional and agile technology, including geo-tagging, online data verification, and others

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How is Customer Profile Validation/Field Verification done in the Banking and Finance Industry?

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How is Customer Profile Validation/Field Verification done in the Banking and Finance Industry?

There has been a massive change in customer onboarding and field verification processes in the past few years. Customer profile validation is an important part of easy onboarding and ensures the customer has a clean profile. Also called Customer Due Diligence, it is the procedure for gathering and confirming customer information. It includes the client’s name, address, and other private information.

When creating a business partnership, companies must perform CDD or field verification. For instance, a bank or trading platform might need to look up the person’s passport before allowing a consumer to open an account and make a deposit. In this article, we will check how profile validation/field verification is performed in the banking industry. But before that, let us check on customer profile validation. 

Table of Contents

What is Customer Profile Validation?

The bank performs credit card, KYC, and retail asset product validation. It is the critical stage of the product development process.  

The process helps to examine customer problems, the target market, and the banking product. After the validation process, the product can be iterated upon to discover the ideal market fit. Additionally, validation links the product with potential customers and paves the way for developing useful items consumers desire and need. These products include personal loans, auto loans, business loans, education loans, commercial vehicle loans, loans secured by real estate or mortgages, and home loans. 

What is Field Verification?

A vital step in a financial institution’s risk and credit approval procedure is field verification, also referred as contact point verification (CPV), background verification (BV), or field verification (FV). It enables the independent verification of important details about current or potential customers through in-person visits and other necessary due diligence procedures before establishing a banking or lending relationship.

When does the Customer Profile Validation take place?

The process of field verification should happen as early as possible in the banking system before a product team spends a lot of time and money developing a new product, of course. Your theory doesn’t need to be accurate. It only needs to be specific enough for you to know who you might want to talk to, what difficulties they could be having, and how your product might be able to help. 

Steps for Customer Profile Validation/Field Verification

Since we have covered what customer profile validation means and why it is important, let us check the steps involved in doing the job perfectly. 

Verifying the Customer

The first step in customer due diligence is gathering basic details about the client. Whether this customer is an individual or a business will determine the necessary list of data.

Confirming a person

Depending on the jurisdiction, you may need other details, but the following provides a standard starting point for identifying people:

  • Full name, home address, government-issued ID, and tax identification number.
  • Banks can use these documents with the customer's photo supplied by a responsible third party to confirm the identification of a customer. It could be a passport or an ID card.
  • Banks can use recent (up to six-month-old) energy bills, municipal taxes, and bank account statements to confirm a customer's residential address.

Verifying the company

Field verification isn’t limited to customers only; banks also need to do company verification. Businesses must ask for and confirm specific information before partnering with other organizations. While the detailed list can vary between jurisdictions, the following is a common starting point:

  • Trading name, registration number, and registered corporate name;
  • Complete address of the head office and registered office;
  • Location of primary operations; Contact information

The objective of taking these steps is to learn about the company’s beneficial owners. These people control over 25% of the corporation, directly or indirectly, or through other means. It is important to verify beneficial owners after being found.

Banks usually demand certified copies of the paperwork confirming the company’s legal foundation and the records showing all shareholders before lending over the loan or opening an account.

Choosing the right Customer Profile Validation Track

Banks can select between regular, enhanced, and simplified due diligence depending on the customer. For instance, a bank can still onboard a customer if it knows they are a public official (a PEP), but an extra check is required.

Ensuring Security when Having Profile Validation

Fraudsters have been known to send legitimate documents and even dark net selfies. Since there hasn’t been any document tampering in this instance, even the most trustworthy verification systems won’t find anything odd. Businesses can add a second facial biometric check-called liveness to prevent thieves from onboarding clients remotely. This check guarantees that the identity of the genuine document holder is verified.

Things to Remember in the Customer Profile Validation Process Conducted

Let us check some things the individual should know while conducting customer profile validation:

Mandatory

Mark the field under “Mandatory,” preventing it from being left empty. A star (*) symbol will appear next to the field name and any required fields. Incomplete “mandatory” fields prevent managers of content from saving entries.

Uniqueness

Unique marking helps in preventing the duplication of the content in the document. The validator will ask the user to alter the duplicate value each time they enter a previously entered value into a field that is meant to be unique.

Number of characters

Setting up the character restriction will ensure that users only enter the text that fits inside the field’s maximum or minimum character limit. For instance, if you wish to add a “Password” field to your website, you should specify the limit for the cell. The number of characters validation criterion is useful in this situation.

Types of Customer Profile Validation

Also known as data validation, different procedures ensure all the data included is accurate. Some of the types of data validation are:

Data Type Check

In this type, it is checked if the right data type is included in the document. If so, the system should reject any data that includes additional characters, such as letters or special symbols. A field, for instance, might only accept numerical information.

Code Check 2

A code check verifies that a field is chosen from an acceptable list of values or that it adheres to specific formatting guidelines. For instance, comparing a postal code to a list of legitimate codes makes it simpler to confirm if it is valid. Another element is the country code.

Format Check

Numerous data kinds adhere to a predetermined format. Date columns with a set format, such as “YYYY-MM-DD” or “DD-MM-YYYY,” are frequent use cases. Maintaining consistency over time and across data is made easier by a data validation process that ensures dates are formatted correctly.

Check for Consistency

A logical check verifies that the data entered is logically consistent. An illustration is determining whether the delivery date for a package is later than the shipment date.

How MIMOIQ is providing profile validation services all over India to NBFC and banks

MIMOIQ is the leading on-demand customer validation and last-mile delivery service in India. We undertake a complete tech-enabled customer validation service, concentrating on different cities from Tier 1 to Tier 4.


To ensure data validity, we employ skilled task associates and real-time monitoring technology, including geo-tagging, quality management, and real-time data transfer. Our service is not limited to customer profile verification but we offer document collection and verification services to NDFC and top banks in India.

Conclusion

The banking industry keeps updating its data on customers to ensure there is no fraudulent activity in the process. KYC, or customer profile validation, is now part of the customer onboarding process by banks. If you are entering the banking industry or financial services, then learning about field verification is a part of your job.

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What are the KYC Procedures for Merchant Onboarding?

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KYC procedures for merchant onboarding

What are the KYC Procedures for Merchant Onboarding?

The merchant onboarding process is at the core of the payments industry, its effectiveness either enabling or inhibiting growth for businesses in this soon-to-be $2-trillion market. The global payments sector is rapidly evolving, with legislative changes, macroeconomic developments, and fintech’s push into the payments industry that is posing problems and opportunities. 

As payments companies negotiate the industry’s challenges, they are all affected by the digital change that is sweeping financial services. Customers and merchants have grown accustomed to faster, more convenient service, prompting payment providers to invest in digital infrastructure upgrades to gain speed and flexibility. Meanwhile, new businesses are emerging onto the market with unprecedented speed. 

When onboarding merchants, certain risks must be addressed, such as fraud, excess chargebacks, money laundering, tax evasion, and so on. Regulatory guidelines and applicable regulations compel us to take a number of preventive measures, including Know-Your-Customer (‘KYC’) and merchant due diligence procedures, in order to achieve this. As a result, we conduct a series of checks for merchants that begin before onboarding and last until the conclusion of their engagement with us. Financial service institutions or any other businesses who want to onboard merchants onto their platform can use the techniques described here to comply with guidelines and mitigate risk. 

Table of Contents

What is KYC?

When a client attempts to open an account or on board with a regulated financial institution, such as a bank, a private bank, or an investment company, KYC is conducted (e.g.: the KYC process you undertake when opening a bank account). An individual or a legal entity can be a client. The goal is to verify the client’s identity, address, and legitimacy through crucial document verification. When combined with due diligence and other mandatory tests, these allow us to identify possible fraudsters, and shell corporations and detect money laundering, among other things. Non-regulated enterprises, such as an online marketplace, are frequently required to conduct a full or partial KYC as a precaution. These enable us to secure ourselves and our end customers and the financial system as a whole. 

The Complete KYC Procedure

The KYC document check, also known as the Customer Due Diligence Check, is in the initial stage. Individual KYC and Business KYC are two types of KYC that can be used: 

Step 1: The KYC document check or CDD process

  • Individual KYC: We do a ‘KYC’ process, or CDD for an individual, when you are a merchant who is an individual (e.g., a sole proprietor). In general, we check your identity using an OVD check (identity documents such as Aadhaar, passports, driving licenses, and so on), individual PAN verification, and, if applicable, current address proof check (utility bills, etc.). We can also request additional documents to confirm your financial or company position, such as your business registration documents. 
  • Business KYC: When we are on-boarding a business partner, we perform a Business KYC procedure, also known as a CDD for a business. The OVD check is replaced by an ‘entity-proof’ check in this case. This, too, varies depending on the type of legal company you are. If you’re a company, for example, we’ll need to verify your certificate of incorporation, memorandum and articles of organization, and other documents. If you’re a trust or partnership, we’ll need your trust/partnership deed, registration certificates, and other documents. 

Step 2: Check for sanctions and PEPs on the sanction and PEP lists.

The names of our clients and their beneficial owners must then be checked against specified lists, such as national and international terrorism lists, or lists of “Politically Exposed Persons.” We must also notify the Financial Intelligence Unit of India (‘FIU-IND’) if a name appears on a sanctions list. We also check blacklists, greylists, and defaulter lists for firms, directors, and other individuals issued by banks, the Ministry of Corporate Affairs, the Securities and Exchange Board of India, the Enforcement Directorate, the Office of Foreign Assets Control (US), and others (for a detailed list please see Appendix II below). These checks help us combat terrorism and money laundering, as well as determine risk thresholds for individual clients. 

Step 3: Merchant screening and onboarding policies

Following that, we do a background and antecedent check in the form of an initial screening, for which we establish an internal merchant Onboarding Policy. The purpose of this step is to confirm the nature, purpose, and legitimacy of a potential client’s business. To determine business legitimacy, we conduct a variety of checks, including licensing/registration checks, credit checks, profit and loss statement checks, balance sheet reviews, and so on, based on information we obtain directly from the prospective client, as well as publicly available information such as the merchant’s websites, product listings, end-customer reviews, social media activity, and so on. We must additionally check for PCI-DSS compliance because it is mandated by law.  

Step 4: Merchant profiling and levels of diligence

Following these preliminary assessments, we must categorize merchants as low, medium, or high risk. Based on this, we determine the levels of due diligence and post-onboarding monitoring we do; for example, we need to conduct enhanced due diligence for PEPs but simpler due diligence for self-help organizations. We’re also barred from doing business with some industries (tobacco, hacking, gambling, weapons, and so on), while others are considered high-risk (pharmaceuticals, matrimony, gaming, security brokers, jewelry, and so on), necessitating more scrutiny and caution. 

Step 5: Continuous due diligence

Following onboarding, our due diligence procedures will continue to monitor any suspicious changes in merchant behavior. A change in the merchant’s website details, for example, or an unexpected display of high-risk products, could suggest fraud. These circumstances may necessitate a review of merchant risk profiles and due diligence levels. 

Step 6: Keep track of your transactions

We monitor merchant transactions as part of our onboarding process to look for any potential red flags, such as differences in expected transaction characteristics. Expected total transaction volume, average order value, chargeback frequency, and so forth are examples. For instance, if a merchant exceeds the maximum transaction limitations, exhibits a strange refund pattern, or receives frequent end-customer complaints, these are all red flags. Regulated entities must report any suspicious transactions (such as those that raise money laundering concerns) as well as transactions above specific thresholds (e.g., cash transactions over Rs.10 lakh, cross-border wire transfers surpassing Rs.5 lakh) to the FIU-IND. 

Step 7: Requirements for record-keeping and internal governance

Then, for at least 5 years, we preserve records of all merchant transactions and identity documents. These must be made available to the authorities upon request, such as in the case of an investigation. Internal governance demands such as dedicated internal committees, internal audits, periodic risk assessments, and proper employee training are also in place to ensure effective implementation of requirements. A Designated Director and a Principal Officer must also be selected, as they have specific reporting responsibilities under the PMLA. 

Step 8: Updates on a Regular Basis

Finally, both merchant risk profiles and KYC must be updated on a regular basis. It is required by law to update merchant KYC every 10 years for low risk, 8 years for medium risk, and 2 years for high risk. This is also aided by the continuous due diligence checks. 

Final thoughts:

Merchant onboarding is beset by the same age-old regulatory, trend, and competition issues that hamper the payments industry as a whole. Where once the industry dynamic was split between large retailer’s competitive margins and smaller merchant’s regulatory issues, the spectrum has now expanded to embrace the rising marketplace economy. Because everyone is a merchant in today’s environment, merchant onboarding volume, and transactional volume are both lucrative and hard. The marketplace economy has created a risk and regulatory gap, which is being navigated by a subset of creative payments organizations. 

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Best Practices for Managing and Improving Merchant Onboarding

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Best Practices for Managing and Improving Merchant Onboarding

The recent global health crisis has had an influence on a wide range of industries and geographies, not least the payments industry, which has seen an unprecedented transformation. Consumer purchasing habits have evolved to online shopping for products and services, resulting in the requirement for faster onboarding and better continuing merchant monitoring to reduce fraud and compliance risk for merchant acquirers. 

When it comes to onboarding new merchants, automation is critical in order to make a smooth transition from the previous time-consuming approach to a slicker, faster process that reduces friction for the new merchant. But what steps should merchant acquirers take to guarantee that they are prepared to meet this new challenge of changing the customer experience while limiting risk? 

Table of Contents

Automation of underwriting processes

It is critical for acquirers to provide a smooth merchant onboarding experience for their customers. With the epidemic hastening the general public’s shift to a more online approach, new smaller digital-only merchants are popping up all the time, with low margins and a need to be up and running quickly; for them, a swift onboarding procedure is vital. 

Before an underwriting decision can be made, the normal merchant onboarding process comprises a number of phases that must be completed, as shown in the creative below. This is typically a 3–5-day process. This process is too protracted, as previously said, given the current climate and the unique terrain of online-only micro-merchants. 

Digital automation can shorten the time it takes to underwrite a new merchant from days to minutes. However, if not done appropriately, this speed in decision-making can come at the expense of risk management and have a detrimental influence on the acquirer’s profitability. 

Collecting data that is both actionable and objective

Effective onboarding decisioning requires access to meaningful and objective data. To enrich their perspective of each applicant, merchant acquirers should use a combination of their own data, third-party data, and assessment services. The best strategy is to combine application data with external data from a growing industry of data suppliers who can provide essential insight and assessment on topics like bank account validation, email addresses, IP addresses, device IDs, and negative hotlists. Internal data from various sources is ingested, which eliminates human data entry and reduces judgmental underwriting decisioning while also ensuring consistency. 

Using analytics and algorithms

Acquirers should not only have precise and objective data, but they should also be able to analyze it using analytic models and procedures. The tools should allow the acquirer to import models, scorecards, trees, and tables, and they should be completely user-configurable. Acquirers frequently have historical data about applicants in addition to external data, but it is inaccessible owing to the sprawl of data. Rather than going through the pain of trying to centralize all referential data in a single data store, design a solution that allows you to take data from multiple sources and retrieve it when you need it. 

Effective risk management, tracking, and learning rates

Risk management should not be the primary consideration for merchant acquirers and their merchant customers during the onboarding process. Merchant acquirers’ portfolios have become riskier as a result of increased digitization and demand for innovative payment options. As new entities pop up and enter the system at breakneck speed, the barrier to entry into the digital/ecommerce economy has increased. Validating these new entities necessitates the use of more robust systems that can make use of both internal and external data. 

Acquirers should improve their ability to manage fraud and compliance risk by evaluating possible collusive or fraud-targeted merchant behavior, the chance of merchant attrition or insolvency, and current and prospective merchant profitability. 

There is an increasing requirement for merchant monitoring in real-time in order to spot aberrant merchant behavior in time to prevent losses. We also find a lot of value in linking pre-book (onboarding) performance/results with post-book (monitoring) outcomes in order to establish a faster learning loop and enhance both areas. In reality, many acquirers are looking to meet both of these demands with a single platform/capability to improve insight sharing. 

Ensuring that merchant monitoring methods are comprehensive

Risk management is a continuous necessity that does not end after a merchant is onboarded. The world of business moves quickly, and many businesses, particularly smaller, more flexible ones, must pivot or alter their course quickly to stay competitive. Their consumer profile may alter as a result of these developments. As a business grows, a merchant may need to expand into new markets or adjust the way they accept payments to accommodate a greater range of card types and payment methods. As a result, their risk profile may shift, leaving your company vulnerable.

Identifying potential changes in a merchant’s sales operations that could influence their risk criteria requires some type of ongoing monitoring. Keeping note of indicators such as surges in sales activity, surpassing payment thresholds, out-of-area or strange sales activities, and altering website products or connections can provide you with an up-to-date image of each merchant you work with and show any potential red flags. Keeping a lookout for their presence on punishment lists, as well as any unfavorable or adverse media coverage, will be essential.  

An effective merchant monitoring approach will be automated, leverage cutting-edge analytics, real-time urgency and flexible data ingestion, and be able to proactively alert acquirers to potential risks and double as a competitive advantage for attracting new merchants to their network. 

Technology that is 'plug and play'

It’s critical to get your relationship with your new merchant off to the greatest possible start. A quick and flawless automated sign-up procedure can help attract and secure new merchants to your payments firm, but if things go wrong once they’ve signed on the dotted line, all your efforts could be for naught. A key component of the merchant onboarding process is a faster merchant setup. It enables merchants to swiftly deploy the equipment and technology they require to accept payments right now. As a result, this step should be as simple and straightforward as signing up.

Your new merchant will be a happy customer if everything is ready to ‘plug and play’ right out of the box. If it’s difficult to set up and get ready to use, they’ll toss it in the back of the drawer before it’s even used – and your brand’s reputation suffers as a result. As a result, make sure that all of the software, training materials, and other information that the merchant will need to get up and running is preloaded or supplied with the device, so that your new customer has everything they need right away. 

Quicker go-live

Because of the ecommerce boom, the introduction of smart technology, and the pervasiveness of social media, today’s consumers demand fast access. This puts pressure on merchants and brands to be available to their customers 24 hours a day, seven days a week, which necessitates collaboration with service providers that can assist them in achieving this high level of service. Merchants, like customers, don’t want to wait weeks for a new potential payment provider to process their manual (or even paper) application. They expect to be up and running in a matter of minutes. Why not a merchant account if they can obtain this level of service with a commercial banking account?

To learn more about our advanced merchant onboarding solutions. 

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How MIMOIQ is helping Hinduja Leyland Finance to scale up their Operation-Process.

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How MIMOIQ is helping Hinduja Leyland Finance to scale up their Operation-Process.

Here is an example of the tasks and processes that MIMOIQ executes for Hinduja Leyland Finance: Hinduja Leyland Finance offers easy financing options or car loans to customers who are looking to purchase a vehicle.

About Hinduja Leyland Finance

Hinduja Leyland Finance Limited offers loans to customers for commercial and personal vehicles including tractors, cars, and multi-utility vehicles in India. It was incorporated on November 12, 2008, and finances a wide range of commercial and personal vehicles in the primary as well as the secondary market of used vehicles. These include medium and heavy commercial vehicles (“MHCVs”), light commercial vehicles (“LCVs”), small commercial vehicles (“SCVs”), cars, multi-utility vehicles, three-wheelers, and two-wheelers. 

HLF’s vehicle finance business has a diversified customer base comprising of First Time Buyers, Captive Users, Retail Operators, Strategic and Large Fleet Owners, Small Truck Owners, and self-employed individuals, who are largely based in urban and semi-urban locations. HLF also finances tractors and construction equipment and provides loans against property. In September 2015, HLF launched their housing finance business through its wholly-owned subsidiary, Hinduja Housing Finance Limited, which focuses on providing finance for affordable housing loans. 

Challenges faced by Hinduja Leyland Finance in recovery of loan amount after the car has been picked up.

There could be several reasons for the scenarios mentioned below :  

  • The vehicle is not at the yard.
  • The vehicle is not in working condition.
  • Vehicle parts are missing.
  • Chassis number of the vehicle cannot be identified.

MIMOIQ assists Hinduja Leyland Finance to overcome these challenges by providing and executing a comprehensive audit process for the identification of the vehicle and recovery of loan amount. This task is made easy with the help of their vast network of field officers equipped with cutting-edge technologies. 

 

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How is MIMOIQ helping Hinduja Motor Finance achieve their goals?

If a customer avails a car loan from Hinduja Motors Finance and a situation arises where the customer is unable to pay his/her installments for two consecutive months, the car is picked up and sent to a car yard. Our field officers are then activated via the robust MIMOIQ mobile app powered by MIMOIQ’s software solution, TraQSuite. The field officer assigned the task with the data provided by the Hinduja team visits the car yard to verify whether the vehicle is indeed the same vehicle that was registered under that particular loan. This is done by clicking pictures, verifying chassis numbers, vehicle registrations, and also matching the documents available at the yard with the data that the field officer possesses. Once the vehicle has been identified, the field officer then reports back to the client with the required data.

Nationwide coverage with skilled field officers

We create long-term value for the Hinduja Motor Finance Group with our cutting-edge technology and a ground presence of 14000+ field officers. MIMO’s professional field officers are equipped with agile technology that ensures data authenticity, which includes geotagging, negative monitoring, quality management, and real-time data delivery—a robust mix of services and tech to provide an organization with comprehensive constructs required to execute any activity related to audit surveys that include document verification, asset identification, data authentication, and real-time reporting. 

Streamlining the Asset Audit Process

The asset audit process for Hinduja Motor Finance is deconstructed into 3 easy steps by MIMO that includes

Asset Identification

This includes verifying and matching the data provided by the client. 

Data Authentication

This includes verifying all document-related data and authenticating the information received by the client. 

Real-time reporting

Instant updates regarding any development regarding a particular task or activity. 

Reduction in Turn Around Time (TAT):

A vast network of field officers across the country ensures reduction in TAT for any task assigned by the client. With MIMO’s ever-growing army of field verification associates, multiple tasks can be assigned, and multiple visits can be executed within a short period of time. 

How can this process be used to help other brands?

Organizations with similar standard operating processes (SOPs) can avail of MIMO’s software solutions for Asset and Inventory management, streamlining of asset audit processes, seamless data integration and verification, and the utilization of highly scalable, portable, and easily integrable automated processes.

We create long-term value for organizations with our cutting-edge technology and a ground presence of 14000+ field officers. MIMO’s vast network of professional field officers equipped with agile technologies enables a highly effective and efficient mix of skilled associates and state-of-the art tech which ensures that tasks are completed within a short period of time.