How COVID-19 has accelerated Digitization in Banking

digitization

How COVID-19 has accelerated Digitization in Banking

Amidst the current pandemic, customers’ expectations of banking have risen dramatically as banks push toward digitization. The need for fresh tactics centered on innovation and digital banking was evident in the banking industry even before the epidemic. Customers’ expectations of banking have risen as technology has advanced, thanks in part to the rapid and personalized services provided by major technology corporations. 

Table of Contents

So, what effect has COVID-19 had on this agenda?

The most visible change has been the shift to essentially online-only models. It has been an extraordinary transition as banks have migrated practically all of their client interactions to digital. 

 

If lockdowns continue, we may see further embedding of behaviors, but banks are currently in a conundrum. They are preparing for a digital future, and the epidemic has provided an opportunity to show what is possible. Customers, however, have not embarked on a more permanent change and require additional convincing to make digital adoption the norm. 

How quickly can banks adapt?

The rate of change is critical. Monitoring what your clients are saying or watching them become dissatisfied with a certain process is pointless if you can’t modify it immediately. Bank teams should ensure real-time engagement with their risk and compliance teams, as well as the implementation of measures to reduce conduct and compliance risk. 

 

The ability to detect and swiftly smooth over any bumps will be critical to improving the consumer experience and avoiding reputational damage. Banks can further improve their web channels by customizing them with self-selection navigation, customized online banking communication, and rich FAQ material and features. All of this benefits the customers and should reduce the need for more call center personnel. 

 

Open banking APIs (Application Programming Interfaces) powered by advanced analytics and advanced AI can provide richer real time personalization than customers receive today, and many FinTechs can provide powerful accelerators. 

Data: At the heart of digitization

It should come as no surprise that banks with stronger digital capabilities will gain more than counterparts who may struggle to deal with banking during the lockdown. Customers are being compelled to use digital channels and may view banks negatively if their systems are slow, difficult, or overly complicated. 

 

Banks must ensure that consumers who use remote channels have a favorable experience during and after the crisis. 

Banks, regardless of their digital competence, should be using the last several months to absorb the data coming in from their digital channels. We are aware that several banks have been challenged by an increase in client inquiries, which has resulted in customers being unable to reach their bank. 

 

Customer intelligence, such as call center demand statistics, should be fed into bank plans to help them improve response times and serve customers better. To increase contact center capacity, for example, use chatbots or re-deploy branch workers. 

 

Regardless of the increased use of technology, with branches generally inaccessible, keeping consumers connected is critical – and we have seen banks do just that, utilizing apps, emails, and website messages to talk directly to individuals. 

 

Even for the digitally savvy customer, many are discovering that digital services are incapable of meeting their very precise, complex, and time-sensitive requirements. Banks should use the crisis to find areas where the present customer journey may be altered in order to improve the experience both during and after the crisis. 

Four key areas for digital success:

Redefining the customer experience

entails putting the client and their needs first in order to provide long-lasting solutions. Banks should consider co-creating with clients frequently during the lifecycle of a proposition. 

Taking a mobile-first approach

Customers expect product and service accessibility via portable devices at any time, from contactless banking to account access. 

Creating a personalized data strategy

Building solutions requires understanding what data you have, what data you need, what questions to ask of that data, and how to evaluate the responses. It is critical to centralize existing datasets. 

Choosing the correct technological platforms

Choosing which platforms to use and how to use them is critical when incorporating new services into organizations that have substantial legacy procedures and assets and are subject to high levels of regulatory scrutiny, such as banking. 

COVID-19 has accelerated banking digitization as customer expectations shift during the epidemic. This prospective digital transition, as proposed by COVID-19, will also assist banks in dealing with the harder operating climate brought about by the epidemic. In the long run, it will be a critical step toward increasing profitability and returns in the sector. 

How can MIMO help?

The influence of digital transformation is obvious in today’s fast-paced, tech-focused world. Established organizations are being disrupted by ever-changing and growing technologies. As a result, to move forward, business owners must invest in transformation. 

 

However, for institutions that did not begin digitally, automating, and redesigning processes to improve operations is sometimes insufficient. They must also create effective consumer and employee experiences. This often necessitates firms transforming existing structures and procedures into digital processes via a robust plan devised with the assistance of digital transformation consultants. 

 

Is your business digitizing its information? Is your company being challenged by digital transformation considering that everything is now online? Are you interested in digital transformation? MIMO keeps up with these changes and has extensive experience in its successful implementation. We can assist you in digitizing, digitalizing, and ultimately digitally transform your company.

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

How the National Automated Clearing House (NACH) mandate is simplifying financial transactions for one and all

Address Verification

How the National Automated Clearing House (NACH) mandate is simplifying financial transactions for one and all

Online financial transfers have surpassed traditional payment methods in recent years. Large sums of money can now be easily transferred across borders using an internet banking service. With the advancement of internet banking and payment systems, the use of plastic money such as debit and credit cards has skyrocketed. E.g. People can apply for a personal loan online rather than visiting a physical branch, making it more accessible to the general population. 

 

Similarly, NACH was established to reinforce the many ECS systems that operate around the country. The National Automated Clearing House (NACH) is a clearing house system that was implemented by the National Payments Corporation of India (NPCI). NACH was created to automate and manage payments across numerous banks, as well as to manage repetitive or regular payments such as power bills, SIPs, insurance premiums, loans, and any other repeating payment. 

 

The National Automated Clearing House (NACH) is a centralized organization that was established to integrate numerous ECS systems across the country, to provide a foundation for standardization and norms, and to reduce local barriers/inhibitors.  

Table of Contents

Advantages of NACH

The NACH system is intended to have a national footprint and will cover all core banking-enabled bank branches across the country, regardless of location. NACH is a fast and efficient clearing platform that was designed to make payments easier and more cost-effective. 

How NACH works

Step 1

The corporate
(or money-collecting agency) collects the NACH mandate form from customers.

Step 2

The corporate verify the details provided by the customer in the mandate form.

Step 3

After verification of details, the corporate forwards the NACH mandate to its bank.

Step 4

The corporate’s
bank then shares the NACH mandate with the NPCI.

Step 5

Once the information is validated, the NPCI forwards the mandate to the customer’s bank for approval.

Step 6

Once approved by the customer’s bank, the corporate is authorized to collect funds from the customer’s account.

NACH is being adopted to assist anyone who makes substantial monthly payments. The NACH system benefited customers, banks, and organizations all equally. 

For Consumers

For Organizations

For Banks

As we can see, NACH Mandate offers several benefits for both customers and businesses. It also simplifies the organization and monitoring of every transaction by banks. NACH Mandate has become a significant component of the personal loan procedure because it enables timely payment of EMIs and other recurring payments. 

 

It protects parties who deal with huge numbers of transactions on a daily basis. Every small or large firm can benefit from NACH’s unified settlement system for the secure payment and collection of payments at regular intervals. The RBI governs the NACH system, making it a centralized institution for monitoring and managing all transactions in the country. 

How can MIMO help in this process?

The collection and verification of proper documentation are critical to the success of any company. MIMO can verify, compile, and deliver required documents to you, as well as ensure that they are obtained, managed, and supplied on time. 

 

MIMO has extensive experience in the finance industry, which includes institutions such as banks, microfinance institutions, and non-bank financial companies (NBFCs). 

Our services in this domain include:  

  • NACH Pickup 
  • Loan Application & Documentation 
  • Agreements 
  • Cheque Pickup 
  • Credit Card Application & Documentation 
  • Business Documents 
  • KYC Documents

For more info on NACH and other document collection services

Click Here

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

Why Digital Transformation is needed to level up Business Growth

Why Digital Transformation is needed to level up Business Growth

A strong digital transformation plan addresses a company’s goals and how to go on a transformational mission logically. Businesses must also align their transformation plan with the appropriate programs to properly build the knowledge and capabilities required to adequately sustain digital leadership.

Employees must also become more adaptable and embrace a culture of continuous improvement to thrive and grow in the face of all the new challenges that come with this shift.

Table of Contents

What exactly Is Digital Transformation?

Digital transformation entails a fundamental shift in how businesses provide value to their customers. It can be viewed as a means of utilizing digital technologies to develop new processes, cultures, and consumer experiences in response to changing business objectives and market needs.

One of the first steps in digital transformation is determining the optimal technology to modernize a company’s infrastructure. This can include transitioning from manual data storage methods (such as handwritten logs) to using cloud software to collect, store, and manage vast amounts of data.

Once the infrastructure has been digitized, the next step in becoming a digital business is to identify processes that can be streamlined and automated.

Automation benefits both simple procedures and large ones with numerous integrations. A corporation can streamline its processes by prioritizing operational requirements and developing a digital strategy to meet those needs.

Why do you need a Digital Transformation Strategy?

A digital transformation strategy can assist firms in understanding where they are now, where they want to go, and how to get there.

Businesses that do not understand their current procedures and operations are unable to establish priorities and goals. Businesses, too, require trustworthy information to capitalize on opportunities and avoid risks.

Without incorporating these talents into a company’s operations and culture, its transformation will stall. A solid plan can assist businesses in efficiently developing and deploying these capabilities.

How to Level up a Company with a Digital Transformation Strategy?

Simply developing a transformation strategy is insufficient to propel a company to the next level of success. There must be an effective strategy implementation process in place. This could include:

Identifying objectives and intended outcomes

A transformation is about achieving long-term objectives. With a firm grasp of where a company is now, it can begin to plan. Businesses must assess their digital transformation requirements and goals, as well as what they intend to achieve.

Align transformation with company objectives

The most critical element in a successful digital transformation is alignment, and it must be supported from the top down. As a result, organizations must define the desired outcomes and ensure that they are fully connected with the company’s overall route, goals, mission, and future.

Having an effective communication strategy

 Developing an effective plan necessitates understanding how to convey any changes and the value they provide. The approach will fail if they are unable to persuade customers and internal teams. As a result, everyone must be kept informed throughout the process, and effective training must be provided as needed.

Developing an Innovative Culture

A culture of creativity should be part of any transformation approach. Customers and internal teams must be inspired to go forward, accept change, and think creatively.

Risk Management

It is all about moving quickly, building operational mindsets, and scaling new technology when it comes to digital transformation. However, because of these qualities, risk management and controls around the transformation endeavor must be carefully designed.

Testing and implementing effective technologies

There are solutions intended for every purpose and objective, whether a company wants to improve its customer experience, increase employee performance, analyze data, or accomplish innovation. Among the technologies that can be tested and implemented are:

Businesses that want to ensure a successful strategy from start to finish may consider hiring digital transformation experts. These experts have the knowledge and capabilities to provide IT strategy advice that determines goals, resources, deadlines, and budgets.

How can MIMO help?

The influence of digital transformation is obvious in today’s fast-paced, tech-focused world. Established firms are being disrupted by ever-changing and growing technologies. As a result, to move forward, business owners must invest in transformation.

However, for firms that did not begin digitally, automating, and redesigning processes to improve operations is sometimes insufficient. They must also create effective consumer and employee experiences. This often necessitates firms transforming existing structures and procedures into digital processes via a robust plan devised with the assistance of digital transformation consultants.

Is your business digitizing its information? Is your company being challenged by digital transformation considering that everything is now online? Are you interested in digital transformation? MIMO keeps up with these changes and has extensive experience in its successful implementation. We can assist you in digitizing, digitalizing, and ultimately digitally transform your company. 

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

Go Green: Why Sustainability and Digitization go Hand-in-Hand

Go Green: Why Sustainability and Digitization go Hand-in-Hand

Yes, decarbonizing the global economy entails shifting away from the use of fossil fuels and increasing electrification and sustainable energy alternatives. However, it is also about becoming smarter and more efficient with our resources and energy use. That is where digital transformation and technology have a major role to play.

The current climate catastrophe is the result of actions by businesses, organizations, governments, and individuals. We must decide to consume less energy and use it more efficiently to limit carbon emissions. It appears to be straightforward. But, as we all know, this often entails uncomfortable decisions: Making it happen is difficult.

Table of Contents

Digital transformation in the service of long-term viability

The good news is that today’s digital technology may assist us in making wiser, faster, and more precise decisions – all of which are ultimately better for the world.

There are three critical enablers:

Transparency of consumption


The Internet of Things (IoT) enables us to collect and analyze data on energy and resources, offering insights across systems, buildings, and plants up to the enterprise level. With this transparency, power and other resources cease to be “commodities” that are merely delivered and consumed as needed.
We can regulate what we monitor by aligning consumption to real demand, grid performance, projections, and targets. This is where the process of decarbonization begins.

Analytics and Artificial Intelligence (AI)

We may make informed decisions based on data-driven insights based on measurements and learnings that are based on facts rather than intuition. With the correct data quality and structure, AI has the potential to automate or assist us in making real-time decisions, transforming traditional business processes.

Digital Ecosystem collaboration

Nobody can tackle climate change on their own, and no one can innovate on their own. Finding the proper technology partner is frequently the quickest, simplest, and most profitable method to meet lofty sustainability goals. This is where digital ecosystems like MIMO technologies can make a big difference. They enable end-users, technology suppliers, and integrators to collaborate and share data to gain new insights, develop new solutions, and address efficiency and sustainability issues.

These three essential accelerators all have one thing in common: they can revolutionize the way businesses and individuals work — in every function, at any level.

This is the pivotal point of the digital revolution

The same is true for sustainability: To speed the delivery of actual outcomes across the organization, an effective corporate sustainability strategy must be established and implemented from start to finish.

Furthermore, the two strategies – sustainability and digitization – must be intertwined. If they are, the following benefits will accrue: Companies that incorporate digital and sustainable transformations into their operations and value chains are 2.5 times more likely to be among tomorrow’s best-performing firms than those that do not.

MIMO sees sustainability and digitization as inextricably linked and important components of the fight against climate change. Our commitment to ambitious sustainability goals, and regularly measured environmental impact have been recognized in leading rankings. This could not have happened without a solid foundation of digital maturity and innovation.

To address this pressing situation, we must design and implement bold, achievable roadmaps and solutions that allow us to reduce energy-related emissions while meeting the world’s energy demand.

The potential of today’s digital technology, data, and artificial intelligence (AI) can help us accelerate this sustainability revolution. Companies like ours play a vital role in the economy as big economic players. The sooner we act and the more comprehensively we act, the better.

The Digital Age is only now beginning to alter the way businesses work. There will be even more advances and new words to learn and appreciate as time goes by. 

The twenty-first century brought in a new age of technology, which has been reshaping daily life, facilitating obsolete systems, and spawning entirely new business sectors.

How can MIMO help?

Is your business digitizing its information? Is your company being challenged by digital transformation considering that everything is now online? Are you interested in digital transformation? MIMO keeps up with these changes and has extensive experience in its successful implementation. We can assist you in digitizing, digitalizing, and ultimately digitally transform your company. 

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

How the Pandemic has forced companies to innovate Document Collection practices.

How the Pandemic has forced companies to innovate Document Collection practices.

With the onset of the global COVID-19 pandemic and efforts to contain it through public health measures, social distancing, lockdown, and quarantine measures, the data and assessment landscape is facing long-term impact, which could provide the long-awaited push for all stakeholders providing international assistance to re-invent not only how to collect important business documents in the coming months, but also to translate the accumulated rich experience into current practices.

The difficulties that the pandemic creates in accessing communities and collecting important documents will affect not only the humanitarian community but all stakeholders who rely on up-to-date data for response and planning. Document Collection during a pandemic involves several important challenges. Even while lockdown restrictions appear to be reducing, the techniques utilized in the “old normal” may not be fit for purpose at the current stage of the crisis. Continued restrictions on local and international travel, as well as employee incapacity (or unwillingness) to visit offices and storage facilities, may jeopardize a company’s ability to collect all required documents and data.

Table of Contents

Here are a few suggestions for implementing an efficient document collection and review program during the current pandemic:

Data Mapping is critical

This has always been a crucial tenet for any internal inquiry – but given the complexities of accessing documents, a detailed custodian and data map showing the location and recoverability of physical and electronic documents and data must be developed.

Collating Physical Documents

With the lockdown easing, it is becoming somewhat simpler, if not practicable, to collate hard copy documents. If they can be safely compiled, think about where the physical documents can be delivered. Consider if it is essential or cost-effective to digitize the data using scanning software.
Is there a secure hub nearby that reviewers can access in a COVID-safe manner? If it is not possible to retrieve physical documents safely, businesses should carefully consider how to preserve and secure them so that they can be recovered at a later period.

Electronic documents and data

This is one instance where technology can be advantageous. There are numerous methods in which IT forensic teams may assist businesses in gathering data remotely. This can range from typical in-person attendance at offices to “image” data (although on a socially distanced basis) to full forensic copying of the essential data.

The pandemic’s challenges to successful document collecting can be overcome with a little innovation and innovative thinking, as well as patience and planning. Collecting and verifying proper documents is vital for the success of any organization. MIMO can verify, compile, and deliver required documents to you, and ensure that they are properly obtained, managed, and delivered without delay.

MIMO has proven experience in the Finance industry which includes institutions such as Banks, MFI’s, and NBFCs. Our services in this domain include:

MIMO can compile, gather, and manage vast quantities of documents without risking privacy.

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

How does data digitization help you achieve your business goals?

digitization 2

How does data digitization help you achieve your business goals?

Everyone is vulnerable to disruption, regardless of their industry. New or existing entrants may use digital technology to revolutionize how customers view a product or service, rendering what other companies do in that sector obsolete. Do you want to be disrupted or disrupt others? The choice is yours to make.

Table of Contents

What is the concept of digitization?

It is time to describe what I mean by digitization at this stage. Data digitizations are the projects and processes needed to gradually handle information in digital form, whether that information was created digitally (e.g., emails, Word documents, Excel spreadsheets, and eForms) or was converted from hardcopy (e.g., scanned documents).

Digitization’s tactical advantages

The main tactical benefit of digitization is to increase the productivity of core business processes, which can be achieved by taking advantage of digitization’s tactical advantages. Many tactical advantages can be gained by capturing documents and data at the point of origin or receipt into an organization, including but not limited to:

The source of these advantages includes the following digitization initiatives, processes, and activities:

Digitization’s tactical benefits

The benefits of digitization can be leveraged to produce direct, unmistakable financial gains. A few examples are given below:

Although the tactical advantages of digitization are significant, the sense in which digitization should be discussed in the C-suite should be strategic.
Digitization has many strategic advantages, one or more of which can speed up the execution of a corporate strategy or increase the depth of returns that come with it.

Big Data

“Big data” is described as “information assets with a high volume, high velocity, and/or high variety that require new types of processing to allow better decision making, insight discovery, and process optimization.” Big data continues to steal the show when it comes to the strategic advantages of digitization, and it does so for many organizations. Not all businesses have the amount of relevant data needed to reap the benefits of big data. The competitive advantages of digitization, on the other hand, are much more available to businesses than big data.

Risk mitigation and governance

For all operations within an organization, digitization allows for more open governance arrangements. This is possible thanks to digitization, which enables businesses to:
  • A single source of truth.
  • Workflow with audit trails.
  • Documents, folders, individual, location, or workgroup-level security protocols.
  • Automated measures of the success (or otherwise) of processes.
Organization leaders get a clear line of sight over the execution of strategy, the calculation of its level of achievement, and the degree of policy enforcement owing to digitization.

Internal integration

Without geographical barriers, digitization makes it easier to form centers of expertise. Internal integration can be achieved by digitization in a variety of industries, including but not limited to:
  • Education
  • Health-care services
  • Treatment for the elderly
  • Services provided by the government
As integration levels rise, organizations find that they can embark on continuous improvement programs which not only have a positive influence internally but also externally with clients and with vendors.

External Integration

Integration with vendors is almost required to establish effective relationships with engineering and construction service providers. The days of depending on the right copies of paper plans kept in an onsite drawing office and a drawing office at the organization’s and vendor’s head offices are numbered. Digital technologies are being adopted by companies in those industries as a means of storing a common source of truth in a single database and accessing it through an internet-connected mobile device.

Digitization's Future

Organizations must consider digitization when weighing their options for developing their organizational strategy. Business heads must consider how disruptive technologies can affect their value chain and devise plans to respond to them, as well as decide whether they should lead the industry in implementing them.


They must also consider whether digitization is creating pockets of new value in the market, or even in other sectors, that they might transplant into their own.


Finally, they must examine what capabilities and resources they currently have and may need to address the external challenges and opportunities that digitization presents. MIMO has extensive experience in digitization processes and if your company is looking to digitally transform, help is not far away.

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore

Is Digitization the same as Digital Transformation?

digitization'

Is Digitization the same as Digital Transformation?

How do you distinguish between digitization and digital transformation? Many people confuse the two but learning and understanding the difference is not difficult. Let us break it down into basic terms and examples.

Table of Contents

What is Digitization?

The process of transferring information from a physical to a digital format is known as digitization. It entails translating non-digital data into a digital format that can be used by computer systems to automate processes or workflows. Digitization allows the creation of business value, which necessitates the use of data. It assists in laying the groundwork for data-driven business use cases.

Consider the following examples:

What is Digital Transformation?

The transformation of business practices, processes, goods, and models to fully exploit the opportunities of emerging technology is known as digital transformation. The key aim is to increase productivity, mitigate risk, and find new revenue streams. Doing things in a modern (digital) way is what digital transformation is all about.

Consider the following examples:

  • Reading data from an online PDF or transferring data from a Google Sheet into a data-analysis app or system. The aim is to give us information that will help us develop new products or enhance customer service. Since this mechanism is automated, it does not necessitate a lot of human interaction. As a result, productivity is improved, costs are reduced, and sales can increase.
  • Internet movie streaming. Collecting and analyzing data from customers, as well as preparing personalized recommendations, deals, and commercials.

What is the difference between digitization and digital transformation?

The term “digitization” refers to the integration of technology into an existing enterprise. Doing things in a fresh, modern way is what digital transformation entails. Digitization is a subset of digital transformation. Although business leaders often use digitalization as an umbrella term for digital transformation, the terms are very different. Digital transformation necessitates a much wider acceptance of digital technologies as well as a culture shift. People are more important than technology when it comes to digital transformation. It necessitates customer-centric organizational improvements that are backed by leadership, guided by radical corporate culture challenges, and the use of technology that motivates and allows employees.

 

It includes all aspects of businesses like customer awareness and touchpoints, growth strategy, enterprise mobile apps, process digitization, worker enablement, results, new business models, and more. It opens up a whole new market, as well as new consumer and company opportunities.

Why Differentiating the Terms Matters?

When addressing trends where the language changes as quickly as the technology, nomenclature matters. For example, ‘digital transformation’ was once referred to as ‘digitization,’ and ‘digitalization’ was once referred to as ‘computerization.’

 

Business leaders who believe they can digitize a business or digitalize enough processes to digitally transform it are misinterpreting the terms and losing out on opportunities to change, gain a competitive edge, adapt to customer and employee needs and demands, and become more agile.

 

However, the fact is that only a small percentage of companies have successfully implemented digital transformations. Just 25% of companies had turned into digital enterprises, 41% were on transformational journeys, and 34% spent more time talking about the trend than acting on it, according to a global survey. It is worth noting that 85 percent of executives believe that digital sophistication is key to their company’s success. The gap between understanding digital as a strategic necessity and effectively executing a transformative plan shows that many executives are unsure how to capitalize on the possibilities that digital presents for individuals, processes, and technology.

The Wrap Up!

The process of transforming information from an analog to a digital format is known as digitization. Digitalization refers to a company’s use of this process to boost business, generate revenue, or simplify certain operations. Digital transformation refers to the end-product of this operation. On the path to becoming a digital enterprise, digital transformation necessitates digitization and digitalization.

 

The Digital Age is only now beginning to alter the way businesses work. There will be even more advances and new words to learn and appreciate as time goes by.  The twenty-first century brought in a new age of technology, which has been reshaping daily life, facilitating obsolete systems, and spawning entirely new business sectors.

 

Is your business digitizing its information? Is your company being challenged by digital transformation considering that everything is now online? Are you interested in digital transformation? MIMO keeps up with these changes and has extensive experience in its successful implementation. We can assist you in digitizing, digitalizing, and ultimately digitally transform your company.

Like this article?

Share on facebook
Share on twitter
Share on linkedin

More To Explore